MADRID, Dec. 17, 2019 /PRNewswire/ -- Atento
S.A. (NYSE: ATTO), the leading provider of customer relationship
management and business process outsourcing services (CRM/BPO) in
Latin America, and one of the top
five providers worldwide, held the graduation of its first 46 RPA
(robotic process automation) technology consultants. These
consultants are part of the company's customer experience agents in
Seville, and they graduated within
the framework of Atento's Center for Efficiency and
Transformation—an initiative that underscores the company's firm
commitment to strengthening talent within the organization.
According to Carlos López-Abadía, CEO of Atento, "Training and
re-skilling traditional contact center agents into automation
technology experts is one of Atento's strategic initiatives to
accelerate the transformation of our business and continue
delivering the best and most innovative customer experience to our
clients". Mr. López-Abadía added "With projects like the one
delivered by the Center for Efficiency and Transformation we are
also contributing to the continuous development of our employees
making them active participant of the digital transformation".
At the graduation's opening ceremony, which was held at the
Seville Chamber of Commerce, José
María Pérez Melber, Managing Director of Spain and EMEA, stressed the importance of
projects such as Atento's Center for Efficiency and Transformation.
José María Pérez Melber explained, "Providing RPA technology
training to the agents who are constantly interacting with
customers and who have a deep understanding of our client's
processes gives us a unique opportunity to strengthen and boost our
automation services." He also discussed forthcoming CET projects.
"We will continue increasing our team of programmers with internal
talent, training new agents in other programming languages such as
Python, so as to internally develop analytical skills," the
Managing Director of Atento Spain and EMEA added.
The event was also attended by the Secretary General for
Training of the Department of Employment of Andalusia, Francisco
Javier Loscertales, who indicated the importance of the public
sector collaborating with the private sector to be able to take on
the challenge of digitization, which is key to all companies,
regardless of the industry. "Coordinating efforts and incentivizing
companies, on behalf of the public sector, to take on the challenge
of digital transformation, requires employees to have comprehensive
training in digital skills to increase workers' talents today as
well as tomorrow," he said during his speech.
All 46 agents, who are now RPA consultants, received training
that consisted of an eight-week theoretical phase (280 classroom
hours) in UiPath and Blueprism programming; and a 12-week practical
phase, in which these new skills were applied to projects to
improve the efficiency of internal processes at Atento or those of
the company's clients. Many of them are already designing and
carrying out automation projects for large multinational
companies.
About Atento
Atento is the largest provider of
customer relationship management and business process outsourcing
(CRM BPO) services in Latin
America, and among the top five providers globally, based on
revenues. Atento is also a leading provider of nearshoring CRM/BPO
services to companies that carry out their activities in
the United States. Since 1999, the
company has developed its business model in 13 countries where it
employs 150,000 people. Atento has over 400 clients to whom it
offers a wide range of CRM/BPO services through multiple channels.
Atento's clients are mostly leading multinational corporations in
sectors such as telecommunications, banking and financial services,
health, retail and public administrations, among others. Atento´s
shares trade under the symbol ATTO on the New York Stock Exchange
(NYSE). In 2019, Atento has been named one of the World´s 25 Best
Multinational Workplaces and one of the Best Multinationals to Work
for in Latin America by Great
Place to Work®. For more information visit www.atento.com
Media relations
Maite
Cordero
+ 34 91 740 74 47
atento.media@atento.com
Investor relations
Shay
Chor
+55 11 3293 5926
shay.chor@atento.com
Fernando Schneider
+55 11 3779 8119
fernando.schneider@atento.com
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SOURCE Atento S.A.