Captain D's Upgrades to DIRECWAY Broadband Solution
May 10 2005 - 9:14AM
PR Newswire (US)
Captain D's Upgrades to DIRECWAY Broadband Solution Restaurant
Chain Experiences Improved Efficiencies and Lower Costs, While
Improving Customer Service GERMANTOWN, Md., May 10 /PRNewswire/ --
Hughes Network Systems announced today that Captain D's, a national
high-quality, quick-service seafood restaurant, recently migrated
to a DIRECWAY(R) Private IP broadband network connecting over 560
restaurants in 22 states. As a result of implementing the DIRECWAY
broadband solution, Captain D's has achieved the following key
benefits: * Enhanced customer service; * Higher customer
satisfaction scores; * Improved employee training; and * Decreased
travel costs. Prior to its decision to upgrade to DIRECWAY, Captain
D's researched and tested a number of broadband options, including
frame relay, cable, and digital subscriber line (DSL). Ultimately,
they chose the DIRECWAY solution because of its ability to connect
all Captain D's remote locations without interfering with systems
already in place. "We examined a number of service providers. We
looked at DSL, cable, and frame relay solutions and found that
DIRECWAY was the only solution that worked at every site regardless
of wiring, set-up, or location. Other broadband providers couldn't
deliver that," said Chris Crabtree, Captain D's vice president of
information services. "During our DSL pilots, we experienced
problems with sites that would spontaneously go down. We are
looking at expanding internationally and were impressed by the fact
that with satellite, we can use the system anywhere without a
problem. With DSL, it was hit or miss," said Crabtree. The DIRECWAY
satellite broadband solution allows Captain D's employees to train
staff remotely at each restaurant site utilizing the company
intranet. Prior to using DIRECWAY, the company did not have a
system in place that enabled new employees and managers at each
location to concurrently receive training materials. With DIRECWAY,
materials are multicast, received simultaneously and can be stored,
allowing employees to train at times convenient to them. It has
also saved on travel costs as employees train locally. Since
implementing DIRECWAY, Captain D's has seen a greater level of
consistency across their chain on everything from recipe creation
to customer service. The company has also experienced a decrease in
worker compensation claims and an increase in customer satisfaction
levels. In addition, the company has enhanced the quality of its
store systems and training technology, a feat that according to
Crabtree would not have been possible without DIRECWAY. "Captain
D's success is a great example of how a satellite broadband
solution can help streamline an organization's business operations,
as well as provide a considerable ROI. In addition, DIRECWAY is a
broadband solution that works at all sites, regardless of
geography," said Ken Cohen, assistant vice president of restaurant
solutions at HNS. About Captain D's The first Captain D's opened in
Donelson, Tennessee in 1969. Then called Mr. D's, the restaurant
chain's goal has been to serve high-quality, quick- service
seafood. In 1974, the restaurant chain changed its name to Captain
D's. Today, there are more than 500 locations in 22 states. About
Hughes Network Systems Hughes Network Systems, LLC (HNS) is the
world's leading provider of broadband satellite network solutions
for businesses and consumers, with more than 800,000 systems
ordered or shipped to customers in 85 countries. HNS pioneered the
development of high-speed satellite Internet access services, which
it markets globally under the DIRECWAY brand. DIRECWAY is based on
the IPoS (IP over satellite) global standard, approved by both TIA
and ETSI standards organizations. Headquartered outside Washington,
D.C., in Germantown, Maryland, USA, HNS maintains sales and support
offices worldwide. For additional information, please visit
http://www.hns.com/. HUGHES and Hughes Network Systems are
trademarks of Hughes Network Systems, LLC. All other trademarks are
the property of their respective owners. DATASOURCE: Hughes Network
Systems, LLC CONTACT: Judy Blake of Hughes Network Systems,
+1-301-601-7330, ; or Donna L. Taylor of Brodeur, +1-202-775-2650,
, for Hughes Network Systems, LLC Web site: http://www.hns.com/
Copyright