Ocwen Receives Valuable Advice From Community Advisory Council
September 22 2015 - 7:15AM
On Friday, September 18, 2015, Ocwen Financial Corporation
(NYSE:OCN) hosted the third meeting of the Company's Community
Advisory Council, a diverse group of national, regional, and local
non-profit housing counseling, community development, and civil
rights organizations. Council members were joined by Ocwen
President and CEO Ronald Faris, board member Phyllis Caldwell,
former Chief, Homeownership Preservation Office at the U.S.
Department of the Treasury, and Sherri Goodman, Senior Vice
President of Call Center Operations to discuss a wide range of
emerging issues and relevant policy matters impacting borrowers.
During the full-day meeting, the group had an open exchange of
ideas on the challenges facing the industry and borrowers,
including the possible termination of the Home Affordable
Modification Program (HAMP), the potential sunset of the Mortgage
Forgiveness Debt Relief Act, and funding difficulties that housing
counseling organizations face. In addition, Sherri Goodman led a
discussion on the strides Ocwen has made to enhance the borrower
experience through its recently launched Service Excellence
initiative.
"It is clear from these conversations that we still need
alternative solutions for many struggling homeowners throughout the
U.S. because for them, the housing crisis is far from over," said
Mr. Faris. "No one company or organization can do this alone. We
value the open exchange of ideas with this diverse group, and their
valuable feedback and counsel on how to better help
homeowners."
Ocwen was pleased to report that, in response to the feedback
previously shared by Council members, a pilot program has been
initiated to provide customer support by dedicated Ocwen
Relationship Managers in both Japanese and Tagalog (Philippines).
In-house Relationship Managers are better versed in discussing the
nuances of modification programs. Ocwen already provides this
service for Spanish-speakers. Support for other languages will
continue to be supported through third-party interpreters who are
conferenced into calls.
"We can always count on our partners around the table to share
with us candid feedback about what they are seeing and hearing both
from peers in the industry and homeowners in their communities,"
said Jill Showell, Senior Vice President of Government and
Community Relations at Ocwen. "This feedback allows Ocwen to adapt
to ensure we continue to deliver on our mission of helping
homeowners."
The company's success in helping keep borrowers in their homes
was recently documented in a brief video featuring comments by
several Council members and borrowers, among others. Ocwen plans to
host its next meeting in February 2016 in West Palm Beach, FL.
About Ocwen Financial Corporation
Ocwen Financial Corporation is a financial services holding
company which, through its subsidiaries, is engaged in the
servicing and origination of mortgage loans. Ocwen is headquartered
in Atlanta, Georgia, with offices throughout the United States and
support operations in India and the Philippines. Utilizing
proprietary technology, global infrastructure and superior training
and processes, Ocwen provides solutions that help homeowners and
make our clients' loans worth more. Ocwen may post information that
is important to investors on its website (www.Ocwen.com).
CONTACT: FOR FURTHER INFORMATION CONTACT
Media:
Emily Kiggins
T: (202) 973-5312
E: EKiggins@levick.com
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