Regions Bank Branches Now Open for Walk-in Service
August 24 2020 - 8:00AM
Business Wire
- Health and safety best practices introduced in all Regions
facilities to help protect customers and associates amid the
COVID-19 pandemic
- Regions bankers equipped to provide tailored financial advice
and guidance
- Continued technology investments enable customers to bank with
security and convenience in person and across digital channels
Regions Bank today announced it has reopened branch lobbies for
walk-in service and implemented health and safety best practices to
help reduce the spread of COVID-19.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20200824005069/en/
Regions Bank branch plexiglass partition
(Photo: Business Wire)
In March, Regions temporarily limited in-person branch-banking
services to drive-through and lobby service by appointment only as
part of the bank’s comprehensive response to COVID-19. Since the
pandemic emerged, Regions has taken decisive action to implement
health and safety best practices, provide tailored assistance to
customers facing hardship, and support community organizations in
the markets Regions serves.
“Put People First is a core value at Regions that continues to
guide our response to the COVID-19 pandemic,” said Scott Peters,
head of the Consumer Banking Group. “Our teams across the bank have
worked diligently to address the pressing financial needs of our
customers and communities while also adapting our business model to
provide a safer environment for all. We understand that during
times of uncertainty our customers value the financial advice,
guidance and flexibility that our branch bankers provide, and we
are committed to meeting the unique financial needs of consumers
and businesses across the markets we serve.”
As Regions welcomes customers for walk-in service, the bank has
implemented a variety of health and safety best practices in the
interest of customers and associates:
- All bankers will undergo a wellness check before entering the
branch.
- All bankers have been provided face coverings and will wear
them when interacting with customers. Face coverings are required
for customers in the branch.
- Each branch will maintain posted occupancy limits based upon
facility size and type; a Regions banker will assist with managing
occupancy.
- Regions has instituted enhanced cleaning and sanitizing
practices in all facilities using products recommended by the U.S.
Centers for Disease Control and Prevention (CDC) and is also
providing hand sanitizer for customers and associates.
- Protective shields have been installed at cash lines and banker
desks.
- Floor markers and signage are posted throughout the branches to
assist with CDC-recommended social distancing guidelines.
- Customers are encouraged to schedule appointments for in-branch
services in advance through the Make an Appointment feature on
Regions.com, through online and mobile banking or by calling the
branch directly to set up a time for service. Branch contact
information is available through the Locations tab on
Regions.com.
Regions also offers a variety of contactless banking options in
addition to in-branch services. Customers may access their accounts
and complete banking transactions through Regions’ online and
mobile banking capabilities and network of 2,000 ATMs, many of
which provide Video Banking service during extended hours as well
as check cashing and deposit services. Regions continues to invest
in technology innovations to improve the customer experience and
provide additional choice and convenience.
“As the pandemic emerged, we experienced rapid adoption of
online and mobile banking capabilities as customers took advantage
of Regions’ full suite of banking channels to manage their
financial lives,” said Peters. “In response, we are accelerating
investments in digital channels, eSignature capabilities and other
technology solutions to make banking easier during the pandemic and
beyond. We also continue to make strategic investments in new and
existing branch locations to reach more customers and meet their
evolving needs.”
Additional information about Regions’ response to COVID-19,
including assistance offers for customers, helpful tips and FAQs
outlining the many ways to bank with Regions, is available on the
Coronavirus Resource Center on regions.com.
Regions maintains a customer assistance program to help meet
various emergency needs. Customers experiencing financial hardship
due to COVID-19 are encouraged to contact the bank to discuss their
unique circumstances. The Regions Mortgage Payment Assistance team
can be reached at 1-800-748-9498. Also, a mortgage assistance
application is available at this link on Regions.com. Customers can
call 1-866-298-1113 to discuss assistance related to other Regions
services including credit cards, personal loans, home equity loans
and business loans.
About Regions Financial Corporation Regions Financial
Corporation (NYSE:RF), with $144 billion in assets, is a member of
the S&P 500 Index and is one of the nation’s largest
full-service providers of consumer and commercial banking, wealth
management, and mortgage products and services. Regions serves
customers across the South, Midwest and Texas, and through its
subsidiary, Regions Bank, operates approximately 1,400 banking
offices and 2,000 ATMs. Regions Bank is an Equal Housing Lender and
Member FDIC. Additional information about Regions and its full line
of products and services can be found at www.regions.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200824005069/en/
Evelyn Mitchell 205-264-4551
regions.doingmoretoday.com Regions News on Twitter:
@RegionsNews
Regions Financial (NYSE:RF)
Historical Stock Chart
From Sep 2024 to Oct 2024
Regions Financial (NYSE:RF)
Historical Stock Chart
From Oct 2023 to Oct 2024