This week at the National Retail Federation’s (NRF) annual show,
VMware, Inc. (NYSE: VMW), a leading innovator in enterprise
software, showcased how several customers – including Chemist
Warehouse, Chow Sang Sang, Migros and OFS – are partnering with the
company to build a digital foundation for modern retail
experiences.
In the highly competitive and dynamic retail industry,
technology drives almost every step of the retail experience –
in-store, warehouses, supply chain, and back offices. VMware Retail
Solutions evolve legacy retail infrastructure into modern digital
foundations with mobile workflows that can significantly increase
customer satisfaction and workforce productivity. With VMware,
retailers customize engagement while improving IT efficiency,
agility, and performance from core to cloud to edge.
Accelerate Retail IT DeliveryModern IT powers
exceptional customer experiences. By speeding digital and in-store
service delivery and reducing complexity, VMware software-defined
data center (SDDC) solutions empower retailers to improve processes
from checkout to supply chain management. Flexible, more secure,
and cloud-ready digital infrastructure from VMware improves
operational models to help create frictionless retail environments
that can accelerate innovation and grow revenue.
Chemist Warehouse is a provider of
pharmaceuticals, health, and beauty products and one of the largest
retailers in Australia with over 500 locations within Australia and
New Zealand. Like many growing retailers, Chemist Warehouse needed
to modernize its IT infrastructure in order to keep up with the
speed and scale of the business. The company worked with VMware to
virtualize its compute, storage and networking infrastructure with
VMware’s suite of SDDC solutions. In doing so, Chemist Warehouse
unified and automated these IT environments with the same
architectural structure extending from the data center to the
pharmacy floor.
“We are committed to finding new and exciting ways to engage
customers at every touchpoint – from the moment they walk into a
store until they walk out, and beyond,” said Simon Hibbert, General
Manager of IT at Chemist Warehouse Group. “The higher levels of
standardization and automation achieved through virtualization
enabled our team improve the agility and performance of our
operations. This optimization ultimately helps us deliver solutions
which allow our staff to focus on our customer rather than
technology. The VMware portfolio has been instrumental in our
agility and has allowed us to scale our store base and offering
globally.”
Chow Sang Sang a premier jewelry retailer in
Greater China currently has a retail network of more than 600
stores across the region. To stay at the forefront of the industry,
Chow Sang Sang operates a dynamic e-commerce strategy across
multiple channels including its online storefront –
chowsangsang.com. Its online business created a significant new
revenue stream, but also drove such a surge in demand that its
legacy IT infrastructure was unable to support. Chow Sang Sang
required a massive scale of transformation, from underlying
infrastructure and hardware to storage and software.
VMware SDDC and VMware Enterprise PKS solutions on Dell EMC
VxRail suited its IT transformation and development requirements.
VMware SDDC solutions provide the ideal architecture for private,
public, and hybrid clouds while VMware Enterprise PKS dynamically
and more securely automates Kubernetes-based containerized
applications in multi-cloud environments. With built-in critical
production capabilities such as high availability, auto-scaling,
health checks and self-healing, VMware Enterprise PKS optimizes
computing resources among applications to maintain their desired
state. This helps better enable the high availability of Chow Sang
Sang's e-commerce applications. Finally, running on the pre-tested
and fully-integrated Dell EMC VxRail, Chow Sang Sang no longer
worries about compatibility, reliability and performance
issues.
Empower the Retail Workforce and Drive Exceptional
Customer Experiences Today's shoppers demand personalized,
anytime, anywhere experiences. With VMware solutions, retailers can
quickly deliver sales and inventory applications, marketing
promotions, and customer service tools to any device, running any
operating system seamlessly while enabling more secure, remote
access to information. By transforming shopping experiences with
robust service delivery everywhere—at endpoints, in stores, and
beyond—VMware helps nurture brand loyalty.
Migros is one of the largest supermarket chains in Turkey with a
presence in more than 81 cities across the country. The company
aims to meet customer demands fast by reaching them through various
channels according to their lifestyles and to help them have a
unique shopping experience. In order to achieve this, Migros
employees needed a way to access data on products and stock anytime
and anywhere in a secure way.
The company partnered with VMware to implement VMware Workspace
ONE, a digital workspace platform that manages and better secures
all devices such as handheld terminals, tablets used by store
associates and employee-owned mobile devices. Migros has eliminated
many complexities associated with endpoint management across all
platforms as well as leveraged a single platform to manage all apps
and devices, regardless if the device is company- or
employee-owned. In addition to providing employees with choice and
flexibility, Migros has also experienced efficiency gains when it
comes to software and application delivery and management.
“Thanks to Workspace ONE, the software updates that used to take
weeks, are now smoothly completed in an hour. This has led to a
substantial decrease in the number of IT support calls and
a substantial increase in internal customer satisfaction,”
explained Murat Zobu, IT infrastructure and operational system
manager, Migros.
Better Protect Retail Data and
BrandCybercriminals actively target retail businesses to
steal valuable customer financial information. With VMware Carbon
Black, retailers can better protect their increasingly
perimeter-less environments, including data centers, customer
systems, and endpoints, with purpose-built, multi-layered security
that better protects customer data.
OFS is a family-owned contract furniture
manufacturer based in Huntingburg, Indiana and operates retail
showrooms in eight cities across the U.S. After the IT team found
itself spending too much time responding to false positive threat
alerts and less time identifying and remediating legitimate
threats, the company decided it was time for a new security
solution.
With VMware Carbon Black, OFS transformed and improved its
backend technology with a security-centric focus, enabling the
company to confidently and swiftly deliver their products and
services. VMware Carbon Black’s cloud-based endpoint protection
platform (EPP), coupled with VMware Carbon Black’s managed alert
monitoring and triage services, provides OFS with the expert threat
validation its leadership team needs. For the OFS IT team, the time
spent responding to alerts and malware has decreased significantly
since using VMware Carbon Black.
Jeremy Wilkins, security technology administrator at OFS,
explained, “Our time to value with VMware Carbon Black was almost
instantaneous. I’m spending less time tracking down false
positives, and spending more time triaging and acting on legitimate
threats. We don’t bog down our internal network with legacy virus
updates.”
Visit Us at NRF To learn more about
how VMware is helping retailers enable the store of the
future, visit the VMware booth (#1510, Level 1) and Dell
Technologies booth (#1219, Level 1) at NRF or browse
www.vmware-industry-solutions.com.
Additional Resources
- Learn more about VMware Retail Solutions at
www.vmware-industry-solutions.com.
- Bookmark the VMware Industry Solutions blog
- Follow VMware
on Facebook, LinkedIn and Twitter
About VMware VMware software powers the
world’s complex digital infrastructure. The company’s cloud,
networking and security, and digital workspace offerings provide a
dynamic and efficient digital foundation to customers globally,
aided by an extensive ecosystem of partners. Headquartered in Palo
Alto, California, VMware is committed to being a force for good,
from its breakthrough innovations to its global impact. For more
information, please
visit https://www.vmware.com/company.html.
VMware, VMware Enterprise PKS, Workspace ONE and Carbon Black
are registered trademarks or trademarks of VMware, Inc. or its
subsidiaries in the United States and other jurisdictions.
Media ContactAngela
Leaf
VMware Global
Communications
Phone: +1 860 480
3367
aleaf@vmware.com
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