ENGLEWOOD, Colo., Aug. 29, 2018 /PRNewswire/ -- WOW!
Internet, Cable & Phone (NYSE: WOW) today announced the
appointment of Don Schena to WOW!'s
executive team as chief customer experience officer. Schena will
manage WOW!'s customer-facing departments, overseeing the customer
care, field tech and dispatch teams to continue delivering WOW!'s
best-in-class customer service.
Schena's appointment affirms WOW!'s commitment to treating
customers like neighbors, not numbers, ensuring each customer
receives personalized attention throughout their WOW!
experience.
"We have a passion for delighting our customers and living up to
the WOW! name in everything we do, no matter how great or small,"
said Teresa Elder, CEO of WOW!.
"Adding Don to the WOW! team exemplifies our ongoing commitment to
providing excellent service and reliable, easy and pleasantly
surprising experiences for our customers."
Assuming the role of chief customer experience officer, Schena
brings more than 20 years of senior-level experience in the
telecommunications industry. Schena previously served as senior
vice president at Clearwire, Comcast, AT&T and MediaOne. In
addition, Schena served as chief operating officer at Simple Star
where he led strategy execution and managed finance, human
resources, customer care, business development and partner
management functions. Schena brings an impressive track record of
building and managing customer relationships and delivering
advanced products and services to customers in his previous
roles.
"WOW! genuinely cares for their employees and their customers
and showcases their commitment differently than other telecom
companies," said Schena. "I'm eager to continue WOW!'s legacy of
treating customers with respect, integrity and accountability and
look forward to taking a personalized approach to fostering
relationships with each of the communities we serve."
For more information on WOW!'s management team, visit
http://www.wowway.com/experience/management-team.
About WOW! Internet, Cable & Phone
WOW! is one of
the nation's leading broadband providers, with a service area that
passes over three million residential, business and wholesale
consumers. WOW! provides service in 19 markets, primarily in the
Midwest and Southeast, including Illinois, Michigan, Indiana, Ohio, Maryland, Alabama, Tennessee, South
Carolina, Florida and
Georgia. With an expansive
portfolio of advanced services including high-speed Internet
services, cable TV, phone, business data, voice, and cloud
services, the company is dedicated to providing outstanding service
at affordable prices. Visit wowway.com for more information.
About WOW! Business
WOW! Business provides data,
Internet, voice and cloud services to business and wholesale
customers in Illinois,
Michigan, Indiana, Ohio, Maryland and the Southeast. The company is
dedicated to delighting customers with friendly service and
providing reliable, easy and pleasantly surprising quality products
and services at affordable prices. For more information, please
visit www.wowforbusiness.com.
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SOURCE WOW! Internet, Cable & Phone