Supporting Loved Ones During Challenging Times: Western Union Launches “Digital Location”
March 26 2020 - 7:00AM
Business Wire
Alternative Video and Phone Channel Offered
to Serve Customers Across Austria, Belgium, Italy, Portugal &
Oman.
New Service builds on Western Union’s
Continued Digital Services Success and Launches to Keep
Essential Money Transfer Services Accessible to Customers during
Movement Restrictions and Some Temporary Location Closures in Light
of COVID-19.
The Western Union Company (NYSE: WU), a leader in cross-border,
cross-currency money movement and payments, today announced the
launch of Western Union’s “Digital Location,” a new channel for
Western Union customers to have a personalized money transfer
experience from the comfort and safety of their home.
Hands-on service has always been a key part of the Western Union
customer experience at Agent retail locations. Commencing today, a
pilot will enable customers in Austria, Belgium, Italy, Portugal
and Oman to connect in multiple languages via a voice or video call
to a money transfer personal-service assistant who will help them
through the transaction. Customers will electronically complete
their transaction funded by card for payout into Western Union’s
global network of bank accounts, wallets or Agent retail
locations.
As more countries implement COVID-19 lockdowns,
shelter-in-place, or restricted movement guidelines and some
Western Union Agent locations are directed to close temporarily by
local authorities, Western Union is urging customers to use our
global online services to send, monitor and payout their money
transfers. For those customers who have not used an all-digital
transfer in the past, need additional guidance through the digital
transfer process or who may simply prefer doing business with a
person, Western Union’s “Digital Location” now offers a
personalized experience accessible from the comfort and safety of a
customer’s own home. Western Union intends to expand this service
to additional countries soon.
“Western Union is committed to drawing on our history of
innovation and our agile cross-border, cross-currency platform to
serve our customers in whatever ways they require in this
unprecedented environment,” said Western Union President and CEO
Hikmet Ersek. “Due to limited services via retail locations in some
areas impacted by restricted movement guidelines, we are seeing
increased demand for our online services. We are happy to now offer
another way for our customers to reach out to their loved ones with
care and support.”
Ersek continued: “It is more critical than ever to enable our
customers to send money to family and loved ones or help importers
and exporters to pay their suppliers. Money flows are a vital
source of income for many of our customers, including our business
clients and partners. Amid all the current uncertainty, we are
doing everything we can to keep money moving to where it is needed
most.”
Western Union has built the world’s most robust cross-border,
cross-currency money-movement and payments network. From more than
70 countries, customers can send money around the world, check
prices and exchange rates, and track their transfers at
westernunion.com. In more than 40 countries, they can use the
Western Union Mobile app. Customers also have the option of sending
funds directly into billions of bank accounts, wallets and retail
worldwide. Please be advised that as a result of restricted
movement guidelines or requirements, customers are currently
experiencing reduced access to retail Agent locations due to some
temporary closures in areas of Italy, Spain and other parts of
Europe, India, Argentina, and parts of the United States, among
other geographies.
The company’s Agent network remains ready to serve customers in
most parts of the world, but customers are advised to check the
Agent Locator link for the status of the nearest locations.
Western Union Business Solutions continues to serve its
Financial Institution, Education, Legal and Non-governmental
organization clients, and supports them with cross-border,
cross-currency payments.
WU-G
About Western Union
The Western Union Company (NYSE: WU) is a global leader in
cross-border, cross-currency money movement and payments. Our
omnichannel platform connects the digital and physical worlds and
makes it possible for consumers and businesses to send and receive
money and make payments with speed, ease, and reliability. As of
December 31, 2019, our network included over 550,000 retail agent
locations offering our branded services in more than 200 countries
and territories, with the capability to send money to billions of
accounts. Additionally, westernunion.com, our fastest growing
channel in 2019, is available in over 70 countries, plus additional
territories, to move money around the world. With our global reach,
Western Union moves money for better, connecting family, friends
and businesses to enable financial inclusion and support economic
growth. For more information, visit www.westernunion.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200326005226/en/
Western Union Global Communications Pia De Lima;
Pia.DeLima@westernunion.com +1 (954) 260-5732 Western Union
Americas Margaret Fogarty; maragaret.fogarty@wu.com Western
Union Middle East & Africa Mohamed El Khalouki;
Mohamed.ElKhalouki@wu.com Western Union Asia-Pacific Karen
Santos; Karen.Santos2@westernunion.com
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