Software AG today unveiled iKnow – its order visibility solution for order-to-cash process management. iKnow provides stakeholders with the knowledge and context needed to effectively manage critical supply chain anomalies. The solution consists of both software and deployment services, and can be up and running in as little as eight weeks. The solution was introduced at the Gartner Supply Chain Executive Conference, being held in Palm Desert, California, May 21-23, 2012.

Organizations with sophisticated supply chains often have technical solutions that focus on very specific parts of the overall supply chain. While such organizations typically employ business intelligence (BI) tools and control towers to visualize metrics, these solutions provide little insight into how a given process is actually functioning. There may be a lot of data, but frequently there is little insight—with even less accurate and contextually-relevant knowledge—that can improve both process performance and impact process outcomes. As a result, it’s possible to “find out”, but how do you “know”?

“Our iKnow order visibility solution changes the game, delivering a tool designed to enable organizations to understand and manage supply chain anomalies in real time—which in turn enables a response in the right way at the right time,” said Dave Brooks, Senior Director of Strategic Business Solutions, Software AG. “iKnow delivers the content in context. For example, if an order is stuck in your supply chain, is it from a big customer or a small strategic customer? This knowledge could dictate how to respond as well as who should respond. The result is a more positive and predictable outcome.”

iKnow is a software and service solution that provides both visibility and power to transform knowledge into action. The solution includes defined process monitoring points, KPIs, alerts, pre-configured dashboards, and the services required to deploy them. It builds on the success clients have found using Software AG technology and focuses on high-level supply chain process analysis, serving as a platform for end-to-end process performance management. Leveraging best practices from the installed base of companies that are optimizing their supply chains, this initial iKnow solution focuses on order visibility throughout the order-to-cash process.

“We focused on order-to-cash because this process touches both our clients’ top line and bottom line and has a significant impact on customer satisfaction,” says Brooks. “Future solutions will support other supply chain processes and will be developed both by Software AG and the ecosystem of developers that is forming around the iKnow framework.”

Supporting iKnow is a Snap-In Process Intelligence Template (SNIPIT) that focuses on “micro” processes and provides additional instrumentation, defined monitoring points, and tailored alerts. Multiple SNIPITs can be snapped into the iKnow solution to address specific supply chain challenges. Each SNIPIT provides visibility at a granular level facilitating immediate corrective action and root cause analysis.

For more information about the iKnow order visibility solution, go to: www.knowyoursupplychain.com.

About Software AG

With more than 1,000 U.S.-enterprise customers and 800 employees, Software AG's U.S. operation contributes one third of the company's total revenue and is Software AG's largest market presence and R&D location. Software AG has operated nationwide in the U.S. since 1973 through a fully-owned subsidiary, Software AG USA Inc., which is headquartered in Reston, Virginia – also an R&D hub for the company’s core data management and integration technologies. R&D labs for the development of Software AG’s webMethods product suite – offering SOA integration and BPM solutions – include facilities in San José/Silicon Valley, Seattle and Denver. For more information, visit www.softwareag.com/us.

Software AG is the global leader in Business Process Excellence. Our 40 years of innovation include the invention of the first high-performance transactional database, Adabas; the first business process analysis platform, ARIS; and the first B2B server and SOA-based integration platform, webMethods. We offer our customers end-to-end business process management (BPM) solutions delivering low Total-Cost-of-Ownership and high ease of use. Our industry-leading brands, ARIS, webMethods, Adabas, Natural, CentraSite and IDS Scheer Consulting, represent a unique portfolio encompassing: process strategy, design, integration and control; SOA-based integration and data management; process-driven SAP implementation; and strategic process consulting and services.

Software AG had revenues of €1.1 billion in 2011 (IFRS, unaudited) and has more than 5,500 employees serving 10,000 enterprise and public institution customers across 70 countries. Our comprehensive software and services solutions allow companies to continuously achieve their business results faster. The company is headquartered in Germany and listed on the Frankfurt Stock Exchange (TecDAX, ISIN DE 0003304002 / SOW).

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