Q2 2017 State of Mobile Device Performance and Health Report
Reveals Samsung, LG and Sony Are at the Top of the List of Android
Manufacturers With High Failure Rates
SAN FRANCISCO, Sept. 13, 2017 /PRNewswire/ -- As the two
main players in the mobile space, the Android and iOS operating
systems are at constant odds with one another for market share and
performance. In the second quarter of 2017, Android devices
struggled to keep pace with the performance of iPhones. In fact,
Android devices had a failure rate worldwide of 25 percent – that
is more than double the failure rate of iOS devices (12 percent),
according to the Q2 2017 State of Mobile Device Performance and
Health report released by Blancco Technology Group (LON: BLTG).
More specifically, Samsung was one of the top manufacturers with
the highest failure rate. In fact, the failure rate for Samsung
devices overall was 61 percent in Q2 2017, followed by LG (11
percent), Sony (6 percent), ZTE (5 percent), Sharp (3 percent) and
Kyocera (2 percent). Our data also found that the Samsung Galaxy S7
had one of the highest failure rates of Android smartphone models
in Q2 2017, at 6 percent. This is the same smartphone model that
has been plagued by performance issues, most notably with the
battery exploding in some cases.
Key highlights from the Q2 2017 trend report include:
- The iPhone 6, iPhone 6S and iPhone 7 Plus are at the
top of the list of iOS devices with high failure rates. The
iPhone 6 ranked as the iPhone model with the highest failure rate,
at 26 percent, followed by the iPhone 6S (11 percent). Meanwhile,
the iPhone 7 Plus had a failure rate of 7 percent.
- Headphone problems and screen issues persist on iPhones.
Headphones were a common performance issue for iPhone users
worldwide (5 percent) and an even bigger issue for users in
Asia (14 percent). Meanwhile, the
screen was a source of problems for European users, at a rate of 14
percent.
- Problems with battery charge and screen lock aggravate
Android users. Battery charge was one of the top performance
issues (11 percent) for Android users worldwide in Q2 2017. The
screen lock key, on the other hand, was a particular issue for
Android users in Asia, at 7
percent.
- Rooting Android devices is more common than iOS
jailbreaking. More specifically, 0.3 percent of the devices
tested on the Blancco Mobile Diagnostics solution in Q2 2017 were
rooted. This is compared to the jailbreaking rate for iOS devices
worldwide (0.08 percent). Of the Android smartphones that were
rooted in Q2 2017, some of the most common models were the Samsung
Galaxy S4, Samsung Galaxy Note 3, Sony Xperia M and Samsung Galaxy
S3. Meanwhile, all of the models in the iPhone 6 series made the
top 10 list of iPhones that were jailbroken in Q2 2017.
- Apps crash five times more often on iPhones than Android
devices. In Q2 2017, iOS devices had a crashing app rate of 54
percent worldwide, compared to just 10 percent for Android
devices.
In addition to the regular set of diagnostics data collected and
reported on in these reports, the Q2 2017 trend report also
uncovers new data about device usage. For example, over half (59
percent) of the iPhone devices brought into carriers/manufacturers
for testing in Q2 2017 had the Find My Phone Activation Lock
enabled on them. Apple's Find My iPhone (FMiP) feature includes
Activation Lock, which prevents anyone else from using the device
if it's ever lost or stolen.
"I was pleasantly surprised to see that over half of the iPhones
that were brought in for diagnostics testing had the Find My iPhone
Activation Lock enabled on them," said Richard Stiennon, Chief Strategy Officer,
Blancco Technology Group. "This indicates that iPhone users are not
only becoming more aware of data privacy as a whole, but they're
also becoming more proactive in taking the necessary measures to
prevent access to and exposure of their sensitive mobile data.
Given that the vast majority of mobile users store both personal
and corporate information on their smartphones, the FMiP Lock
Activation on iPhones can be a valuable asset since thieves will
oftentimes attempt to resell a stolen phone for a large
payout."
At Mobile World Congress Americas 2017 (September 12 – 14, 2017), demos of the Blancco
Mobile Diagnostics and Blancco Mobile Device Eraser solutions will
be available at Blancco's booth (South Hall, Stand S.356).
About Blancco Technology Group
Blancco Technology Group (AIM: BLTG) is the de facto standard in
data erasure and mobile device diagnostics. The Blancco Data Eraser
solutions provide thousands of organizations with an absolute line
of defense against costly security breaches, as well as
verification of regulatory compliance through a 100% tamper-proof
audit trail. Our data erasure solutions have been tested,
certified, approved and recommended by 18 governing bodies around
the world. No other security firm can boast this level of
compliance with the most rigorous requirements set by government
agencies, legal authorities and independent testing
laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network
operators, retailers and insurers to easily, quickly and accurately
identify and resolve performance issues on their customers' mobile
devices. As a result, mobile service providers can spend less time
dealing with technical issues and, in turn, reduce the quantity of
NTF returns, save on operational costs and increase customer
satisfaction.
For more information, visit our website at www.blancco.com.
Media Contacts:
SHIFT Communications for Blancco Technology Group (US)
David Heffernan, Account
Director
T: (617) 779-1839
E: blancco@shiftcomm.com
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account
Manager
T: 44 (0) 20 8971 6427
E: blancco@saycomms.co.uk
Blancco Technology Group
Ragini Bhalla, Senior Director of
Global Communications
E: ragini.bhalla@blancco.com
Logo -
https://mma.prnewswire.com/media/274522/blancco_Logo.jpg