IMImobile launches new chatbot solution for Contact Centres
February 22 2017 - 4:08AM
New IMIbot.ai
solution to be showcased at this
week's Future of the Contact
Centre Conference in London
LONDON, Feb. 22, 2017 (GLOBE
NEWSWIRE) -- IMImobile, a cloud communications software and
solutions provider that helps companies use mobile and digital
technologies to engage with customers, today announces the launch
of IMIbot.ai, its automated end-to-end chatbot customer engagement
solution.
The fully managed solution builds
on the success of IMImobile's existing chatbot technology and is
designed to work with multiple messaging channels such as SMS,
Facebook Messenger, WhatsApp, Skype and AI engines like Amazon
Alexa. IMIbot.ai can be easily used in conjunction with live agent
messaging via chat and voice in Contact Centres, delivering a
consistent and joined-up experience across customer channels.
IMImobile's announcement comes on
the back of recent chatbot and interactive messaging deployments
for mobile operators, banks and utility companies.
Jay Patel, Chief Executive
Officer, at IMImobile comments: "AI is
offering an unparalleled opportunity for enterprises to automate
and drive greater levels of efficiency into their Contact Centres.
The secure and scalable implementation of a new chatbot service is
as important as the technology itself, and the ability to integrate
and orchestrate easily with existing channels.
With half of the
world's population now using one of the top four messaging apps,
our channel-agnostic chatbot solution can help enterprises automate
and transform the way they serve their customers through
conversational messaging."
Notes to
Editors
IMImobile is a cloud
communications software and solutions provider that enables
companies to harness mobile and digital technologies to better
communicate and engage with their customers.
Organisations that trust us to
deliver smarter digital customer engagement solutions include
Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT&T, MTN,
Orange Group, Centrica, Universal Music, Tata, AA, BBC and major
financial institutions.
IMImobile is headquartered in
London with offices in Hyderabad, Atlanta, Dubai and Johannesburg
and has over 850 employees worldwide. IMImobile is quoted on the
London Stock Exchange's AIM market with the TIDM code IMO.
www.imimobile.com
Media Contacts
IMImobile
Matthew Hooper / Alex Klose |
via Redleaf |
|
|
Redleaf
Communications
Charlie Geller |
020 7382 4730
IMImobile@redleafpr.com |
This
announcement is distributed by Nasdaq Corporate Solutions on behalf
of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely
responsible for the content, accuracy and originality of the
information contained therein.
Source: IMImobile via Globenewswire
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