SANTA CLARA, Calif.,
Nov. 11, 2019 /PRNewswire/
-- Micro Focus (LSE: MCRO; NYSE: MFGP) today announced that
the Service Management Automation X (SMAX) customer count grew by
133% in the previous twelve months, and the product will be
available as a service (SaaS) directly from Micro Focus in
the United States and Canada beginning in November 2019. To fuel future growth, customers
will have the broadest choice of deployment options, including
consuming SMAX as a service, deployment in the cloud with Amazon
(including AWS GovCloud), Microsoft or Google, or deployment
on-premises.
"Enterprises executing a digital transformation strategy need
solutions that improve user engagement and deliver IT and
enterprise services on demand," said Tom
Goguen, Micro Focus chief product officer. "SMAX is the only
multi-cloud Enterprise Service Management (ESM) solution on the
market today with entirely-codeless configuration, enabling
customers to take advantage of advanced analytics while
dramatically reducing implementation times and overall TCO as
compared to our competitors' highly customized offerings."
SMAX accelerates time to value and drives down the total cost of
ownership (TCO) with the following capabilities:
- Machine learning is embedded and configured into the core of
the product, allowing for enterprise customers to benefit from
intelligent capabilities without additional fees or the need to
integrate third-party applications.
- A Smart Virtual Agent that understands natural language to
reduce service desk cost and provide end-users with dependable and
rapid resolutions.
- Entirely codeless configurations and a modern user experience
that eliminates the need for expensive developers.
- A simple OpEx subscription model that streamlines purchasing
and value management, so customers always know what they're paying
for.
Micro Focus SMAX as a service is the world's first and only ESM
solution built on machine-learning and analytics that features an
intent-based smart virtual agent with Natural Language
Understanding (NLU). According to The Forrester Wave™: Enterprise
Service Management, Q4 2019, in which Micro Focus SMAX was named a
leader, "Micro Focus provides one of the most intelligent service
management platforms currently available, including uniquely
advanced automated change risk scoring and proactive change
optimization suggestions."
SMAX gives customers the option to easily switch from SaaS to
on-premises or cloud and vice versa. The platform's quarterly
release schedule allows for Micro Focus to quickly and continuously
update the SaaS offering with new innovations for customers in each
planned update.
"The SMAX solution, hosted by Green Light Group, has helped us
to centralize ITSM around the world," said Mark Perry, IT Manager at Shurtape Technologies.
"End-user self-service has been our focus, and the SMAX end-user
portal with responsive design has been well received by our
users. At Shurtape, we use the normal Service Management
processes along with Change Management and Surveys, and plan to
grow into additional modules in the future."
"Our customers expect the software industry to provide advanced
software products they can leverage to genuinely transform IT, with
far fewer headaches," said Jesse
White, President at Intact Technology. "Micro Focus has done
just that with the SMAX platform and we are excited to see advanced
machine learning and AI capabilities that will delight users,
reduce the need for manual governance and fundamentally promise to
reduce the ever-increasing workload put on IT Operations teams. The
SMAX cloud offering, with simple subscription-based pricing,
eliminates upfront capital costs for our customers, and will help
enterprises succeed in their digital transformations faster."
In addition to introducing SMAX as a service in the US and
Canada, this month's 2019.11
product update includes deployment options for Amazon Web Services
EKS via native Kubernetes services and Microsoft Azure AKS. The
November 2019 update also features
the controlled availability of Software Asset Management to track
software license usage.
More Information
For more information on SMAX, visit
us on the web.
Join Micro Focus on LinkedIn and
follow @MicroFocus Twitter.
About Micro Focus
Micro Focus helps organizations run
and transform their business through four core areas of digital
transformation: Enterprise DevOps, Hybrid IT
Management, Predictive Analytics and Security, Risk
& Governance. Driven by customer-centric innovation, our
software provides the critical tools they need to build, operate,
secure, and analyze the enterprise. By design, these tools bridge
the gap between existing and emerging technologies—enabling faster
innovation, with less risk, in the race to digital
transformation.
Contact:
Bret Fitzgerald
(801)861-5635
bret.fitzgerald@microfocus.com
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SOURCE Micro Focus