PORT WASHINGTON, N.Y.,
Jan. 6, 2021 /PRNewswire/ -- The EVV
Mandate under the 21st Century Cures Act, officially in
effect as of the first of the year, brings an increased need for
support from users in both mature programs and recently launched
programs. Sandata, who successfully navigated pandemic-related
challenges in 2020, brings the same fortitude into 2021 and has
launched a Payer Program Readiness Plan that includes increased
levels of support, training, reference tools, and customer
communications.
In anticipation of the unique challenges that would arise with
the EVV Mandate going live, Sandata began preparation months ago to
ensure all programs, providers, and caregivers could get the
support they needed. Today, this support is available through
enhanced learning sessions, increased staffing at call centers,
cross-trained call center staff, and access to online resources
made as convenient as possible. Sandata has been and continues to
be committed to making a seamless start to the year and full
compliance for EVV.
Sandata's platform supports 18 state payers, over 50 managed
care organizations, and more than 15,000 home care agencies.
Together, these payers and providers are managing 140 million home
care visits. Despite COVID-19 forcing change on businesses in so
many ways last year, Sandata maintained business continuity with
its own team, which extended to serving customers. Consistent and
clear communication, new tools released at no cost, support for
customers' unique needs, and zero SLAs missed due to COVID ensured
customers' continued success.
Among the real-time challenges being managed in 2020 Sandata
managed 9 payer go-lives, 7 programs expanded, and 106 provider
go-lives. This alone merited an expanded customer support capacity.
The work has been useful preparation in being able to handle the
unexpected challenges the EVV Mandate may bring to the
industry.
Sandata sees this as the opportunity to exemplify what it means
to be a partner. "Helping our industry get settled in with this new
mandate is no easy task," said Tom
Underwood, Sandata CEO. "But we see being a partner to
payers and providers across the country as being someone that can
be counted on when the going gets tough."
About Sandata Technologies
Sandata Technologies is a leading U.S. provider of home care
solutions that enable government agencies, Managed Care
Organizations (MCOs), and home care providers to manage and
optimize the delivery of home care services. Sandata's suite of
solutions offers its 15,000+ agencies, 18 state Medicaid agencies,
and 50+ MCOs with tools and capabilities to advance quality of care
and improve patient and client outcomes. Sandata's solutions
support 2.1 million patients and over 8,000,000 monthly visits,
providing value for all constituents across the home care
continuum.
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SOURCE Sandata Technologies, LLC