Cognigy to Feature Its AI Agents at Avaya Engage 2024, Reinforcing Avaya’s ‘Innovation Without Disruption’ Strategy
May 13 2024 - 9:00AM
Business Wire
Cognigy, a global leader in AI-powered customer service
solutions, will showcase its AI Agents and AI Copilot solutions at
the Avaya Engage 2024 conference, taking place from May 13-15 in
Denver, Colorado. Cognigy’s ability to deliver its best-of-breed AI
automation solutions integrated with Avaya’s premise-based contact
center and CCaaS solutions is a powerful example of Avaya’s
‘innovation without disruption’ strategy.
Located at booth #203, Cognigy will showcase its AI Agent
workforce that delivers high-value outcomes for customer service
and sales and marketing use cases. The Avaya Customer Experience
Services (ACES) team will also be demonstrating Cognigy’s AI
automation solutions in the Avaya Demo Booth.
Hardy Myers, SVP of Global Partnerships at Cognigy, highlighted
the significance of the Avaya/Cognigy partnership, stating, "At
Cognigy, we are dedicated to driving transformative change in
customer engagement. Our sponsorship of Avaya Engage 2024
underscores our shared commitment to innovation and disruption-free
evolution in the customer experience landscape."
Cognigy will present a 60-minute session titled, "Leveraging AI
Agents for Instant & Personalized CX" on Wednesday, May 15th,
at 3:00 p.m. MDT. Attendees can expect to gain insights from
real-world examples of enterprise customers employing Cognigy’s AI
Agents to deliver instant and personalized customer experiences
with measurable and significant economic returns.
Cognigy will also participate in the Enterprise Partner Forum
today, Monday, May 13th, between noon and 2:00 p.m. MDT.
To learn more about Cognigy’s AI Agents, visit www.cognigy.com.
Learn more about Avaya Engage here.
About Cognigy
Cognigy is revolutionizing the customer service industry by
providing the most cutting-edge AI workforce on the market. Its
award-winning solution empowers businesses to deliver exceptional
customer service that is instant, personalized, in any language,
and on any channel. Through the perfect combination of Generative
and Conversational AI, Cognigy’s AI Agents are shaping the future
of customer service, increasing customer satisfaction, and
supporting employees in real-time. Over 1000 brands worldwide trust
Cognigy and its vast partner network to create AI customer service
agents for their business. Cognigy's worldwide customer portfolio
includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz,
and Toyota. Learn more at www.cognigy.com.
Follow the company on X (formerly Twitter) @Cognigy and on
LinkedIn at https://www.linkedin.com/company/cognigy.
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Stephanie Olsen Lages & Associates (949) 453-8080
stephanie@lages.com