Optimizes Aftermarket and After Sales for High-Value, Complex
Assets and Equipment
STOCKHOLM, July 18,
2024 /PRNewswire/ -- Syncron, a leading provider of
intelligent service lifecycle management solutions, is pleased to
announce that its Connected Service Experience (CSX) cloud
platform is now available on the AWS Marketplace. The
extensive reach of AWS enables Syncron to deliver its innovative
solutions to an even broader global customer base. With Syncron
running on the AWS infrastructure and a big portion of Syncron's
customers already using AWS, the data integration is seamless and
adds significant value for these customers. Syncron's platform
allows customers to directly import their data for advanced
analytics, providing end-to-end visibility and control over the
entire service lifecycle. This makes it easier for companies to
adopt and scale new aftermarket strategies and high-margin business
models, such as equipment-as-a-service, helping them to
differentiate in the market to achieve long-term growth.
Syncron CSX is an advanced AI and ML powered scalable solution
that helps manufacturers, distributors and dealers of high-value
assets and equipment optimize their Service Lifecycle Management
(SLM) strategies. This includes world leading parts pricing, parts
inventory and dealer parts planning capabilities and efficient
warranty, repair and technician enablement management. It increases
revenue, reduces costs, and improves operational efficiency, making
it ideal for industries that require comprehensive service
management and customer care, such as automotive, construction,
industrial equipment, mining, agriculture and more.
Improving customer satisfaction and enabling
manufacturing servitization
Over the past three years, Syncron has expanded its partner
network to extend its reach and enhance its services. "As experts
focused on improving aftermarket performance in complex industries,
we are uniquely positioned to help our customers transform their
service lifecycle management. Syncron uniquely connects and
synchronizes every aspect of aftermarket operations, creating
powerful synergies between individual service areas," said
Claudine Bianchi, Chief Marketing
Officer at Syncron. "Working with AWS allows us to scale our
solutions and accelerate new data-driven innovations to our
customers. By leveraging our CSX platform, companies can unlock the
deep value of their data at scale, bringing data-driven
intelligence to every corner of their aftermarket business."
Currently, more than 4,000 independent software vendors (ISVs)
are listed on the AWS Marketplace, with more than 2.5 million
active subscriptions and 300,000 active customers.
Data network drives Syncron innovation
An additional aspect of Syncron's relationship with AWS is that
it provides advanced data processing techniques, such as Data Mesh.
Syncron uses these technologies to efficiently structure data to
generate predictive and prescriptive recommendations for customers,
creating powerful new services and synergies across service lines.
The benefits to customers of this holistic approach are to
transform return on Investment (ROI) by up to x50 by reducing
costs, improving margins, and to help deliver an exceptional
service experience for every customer every time.
About Syncron
Syncron helps manufacturers and distributors capitalize on the
new service economy by optimizing aftermarket profitability,
increasing customer loyalty, and enabling the transition to
servitization. Syncron aligns all aftermarket services with its
Connected Service Experience (CSX) cloud platform, helping
companies differentiate themselves through exceptional aftermarket
experiences while driving significant revenue growth. The world's
top brands trust Syncron, making it the largest privately-owned
global leader in intelligent service lifecycle management SaaS
solutions. For more, visit syncron.com.
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SOURCE Syncron