Kewadin Casinos Selects Agilysys IG OnDemand to Keep Food & Beverage Orders Flowing with Contactless Guest Self-Service
August 04 2020 - 7:32AM
Business Wire
Customer Expands Partnership with Agilysys to
Meet Guest Demands for a Touch-free User Experience
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Kewadin Casinos has expanded its existing
relationship with Agilysys with the addition of its innovative new
contactless food and beverage ordering solution, IG OnDemand,
within its properties.
A longtime user of Agilysys’ award-winning Agilysys InfoGenesis
POS, Agilysys Visual One PMS and Agilysys Eatec inventory and
procurement solutions, Kewadin looked to Agilysys to solve their
guest self-service ordering challenge. Agilysys is helping Kewadin
enable patrons to “take care of themselves and each other” to get
ahead of the impacts of COVID-19 by embracing the use of personal
devices across their properties while keeping the F&B orders
flowing to build revenue and optimize operations. With IG OnDemand,
Kewadin is able to offer a contactless guest experience in their
quest to continuously strive for exemplarily service at Kewadin
Casinos.
“When searching for a way to enable a contactless guest
experience, we once again chose Agilysys as our partner in order to
increase operational efficiency and enhance guest service across
our properties. IG OnDemand is a great fit with the rest of our
InfoGenesis solutions, helping us continuously enhance our service
while appealing to guests,” said Kewadin Casinos CEO, Allen
Kerridge. “In addition, we look forward to expanding our use of IG
OnDemand to replace our existing room service process and
eventually enable machine-side dining for players as the
environment changes to further optimize operations and increase
F&B revenue.”
Kewadin Casinos are a set of casinos located in the US state of
Michigan. Owned by the federally recognized Sault Tribe of Chippewa
Indians, the properties offer live entertainment, gaming,
promotions and events with each location providing a uniquely
entertaining experience for guests.
“We are thrilled about our expanding relationship with Kewadin,”
said Darren Student, Vice President of Sales – Gaming at Agilysys.
“I know that our solutions will boost food and beverage efficiency
while providing a contactless guest experience. We are proud to be
a partner of Kewadin Casinos and we look forward to helping
facilitate a more efficient and seamless guest experience with our
rapid product innovation and world class customer service.”
IG OnDemand is a contactless self-service F&B
ordering solution that offers an intuitive guest-facing order and
pay experience. IG OnDemand allows guests to place and pay for
orders using their own device - phone, tablet, laptop - making the
ordering process easier and freeing up staff to spend more time
with guests. The result is dramatically increased revenue
opportunities and more chances to enhance guest service.
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200804005596/en/
Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,
robert.shecterle@agilysys.com
Investors: Dave Wood, Agilysys, Inc., 770-810-7920,
dave.wood@agilysys.com
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