Copart Recognized as a 2015 Confirmit ACE Award Winner
September 17 2015 - 10:30AM
Business Wire
Confirmit names annual award winners that best
demonstrate how to use the Voice of the Customer to drive business
results
Copart, a global online auction company, has been awarded a 2015
Confirmit ACE (Achievement in Customer Excellence) Award. The
accolade demonstrates Copart’s long-term commitment to customer
service.
The Confirmit ACE Awards program celebrates outstanding
achievement in Voice of the Customer and customer experience.
Receiving a Confirmit ACE Award is a distinct honor that
demonstrates the recipient’s rigorous application of customer
experience processes, and its outstanding performance as measured
by those processes. An elite group of Confirmit clients qualified
for an ACE Award.
Copart earned the Confirmit ACE Award based on its use of survey
programs to make informed decisions that improve the buyer
experience. This is Copart’s second consecutive year to be
recognized for this award.
“Receiving a Confirmit ACE Award showcases our commitment to
delivering the best customer experience possible,” said Michelle
Hoffman, Sr. Director of Marketing at Copart. “We’re excited to
share this award with our entire company and loyal customer base.
Customer feedback will continue to be important as we evolve the
buyer experience.”
"Copart has proven to be a true leader in customer excellence.
Its comprehensive program ensures that the Voice of the Customer is
not just part of the business process, but built into the fabric of
the company to improve business results and drive change,” said
Henning Hansen, President and CEO of Confirmit. “We are proud that
Copart works with Confirmit for its customer experience
initiatives.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was
established in 2005 to recognize outstanding achievement in
customer experience. Receiving a Confirmit ACE Award is a distinct
honor that demonstrates both rigorous application of customer
feedback processes and outstanding performance as measured by those
processes. All Confirmit customers are eligible for Confirmit ACE
Awards for their company, business units, or segments of a
business. To be eligible for a 2015 Confirmit ACE Award, your
organization must have conducted one or more customer satisfaction
surveys between January 1 and December 31, 2014.
About Copart
Copart, founded in 1982, provides vehicle sellers with a full
range of remarketing services to process and sell salvage and clean
title vehicles to dealers, dismantlers, rebuilders, exporters and,
in some states, to end users. Copart remarkets the vehicles through
Internet sales utilizing its VB3 technology. Copart sells vehicles
on behalf of insurance companies, banks, finance companies, fleet
operators, dealers, car dealerships and others as well as cars
sourced from the general public. The company currently operates in
the United States and Canada (www.copart.com), the United Kingdom
(www.copart.co.uk), Brazil (www.copart.com.br), Germany
(www.copart.de), the United Arab Emirates, Sultanate of Oman, and
Bahrain (www.copartmea.com), and Spain (www.autoresiduos.com).
Copart links sellers to more than 750,000 members in over 150
countries worldwide through its multi-channel platform. Copart was
recently ranked at the top of Deloitte’s “Exceptional 100” list of
companies, which reviewed U.S. publicly traded companies based upon
a multidimensional approach to measuring financial performance. For
more information, or to become a member, visit www.copart.com.
About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel
Voice of the Customer, Employee Feedback, and Market Research
solutions. The company has offices in Oslo (headquarters), Chengdu,
Cologne, Grimstad, London, Moscow, New York, San Francisco,
Vancouver, and Yaroslavl. Confirmit’s software is also distributed
through partner resellers in Madrid, Milan, Salvador, Sydney, and
Tokyo.
Confirmit powers Global 5000 companies and Market Research
agencies worldwide with a wide range of software products for
feedback / data collection, panel management, data processing,
analysis, and reporting. Customers include Aurora, British Airways,
Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN
Research, Keep Factor, Morehead Associates, Nielsen, Research Now,
Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more
information.
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version on businesswire.com: http://www.businesswire.com/news/home/20150917006033/en/
Copart, Inc.Michelle Hoffman, 972-391-5082Senior Director of
Marketingmichelle.hoffman@copart.com
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