Today, Ctrip, Asia's leading online travel agency held the first
ever Ctrip Day, inviting government officials, industry partners
and other key stakeholders, to an event showcasing how Ctrip and
its partners from across the travel industry value chain are
innovating in travel.
During Ctrip Day, Ctrip’s Co-Founder and Chairman James Liang
and CEO Jane Sun set the tone at the conference by highlighting the
importance of Ctrip’s synergy with travel industry partners in the
creation of a comprehensive travel ecosystem, bringing value to
customers.
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/5097f979-7f47-4403-8f2c-77d1aa97fe64
Throughout the day, executives from Ctrip’s major business units
shared their vision for how the Ctrip platform can add value to
supply chain partners’ businesses in areas such as flights,
accommodation, package tours, corporate travel and more. Ctrip
helps partners through providing highly targeted traffic for
business expansion; software tools for business management; big
data for increased transparency and optimization; and finances to
help suppliers invest in their business. For example, Ctrip’s smart
suggestion technology optimizes transfer ticket options for flight
ticket suppliers and the company’s financing services provide
support for the renovation of small and medium sized hotels.
In the past 18 years since it was established, Ctrip has made
advancements across its business, placing emphasis on services,
technology and innovation and putting customer service at the core
of all its operations. During the transition from PC to mobile,
Ctrip has never overlooked the value of call centers, and the
irreplaceable nature of human interaction in tackling complicated
travel problems. Nearly 50% of Ctrip’s staff are employed in
customer service, and in addition to establishing nine call centers
in China, Ctrip has also set up three overseas call centers in
Edinburgh, Seoul and Tokyo. These services work in tandem with
Ctrip’s AI-enabled chatbots, which automate the process of solving
the more simple problems raised by users, with around 75% of post
transaction issues now resolved through technology. The combination
of these two approaches gives Ctrip a strong foundation to provide
24/7 efficient and differentiated service to more than 300 million
users.
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/58e866fb-4c21-488c-8208-d5414f66ee9f
Ctrip has also extended its services from online to offline,
ensuring that all travelers hear, see and feel the quality of the
company’s customer service. Today, Ctrip has more than 7,000
offline franchised travel agency stores which help customers with
booking inquiries. A series of innovative travel services, such as
fast-lanes at airports, Virtual Travel Managers, full refunds in
case of visa rejection and Global SOS with 94% success rate have
made Ctrip the undisputed leader of the travel industry.
Ctrip is the largest provider of overseas travel for Chinese,
presenting a strong platform for global expansion as the company
becomes increasingly connected to the global travel industry supply
chain. This expansion is complemented by the rapid growth of
Ctrip’s international brands Skyscanner and Trip.com, which
collectively attract over 90 million monthly active users
globally.
Another focus for Ctrip is the promotion of direct connections
to overseas businesses, including the launch of flagship stores in
partnership with Accor Hotel Groups and Hyatt Hotels, signing
strategic cooperation agreements with KLM, destinations, tourism
bureaus and more. In terms of enabling suppliers, Ctrip mainly uses
its leading advantages in data and technology to help suppliers
identify new growth opportunities, improve operational efficiency
and enhance product competitiveness.
China's online travel space is huge and future growth is
expected. In the golden age of China's tourism industry,
Ctrip has fully implemented its globalization strategy and
continues to penetrate lower-tier cities.
China’s travel industry is rich in opportunity, with multiple
drivers to growth. Growth in domestic travel is sustained through
factors such as the unprecedented rise of China’s middle class from
430 million in 2017 to 780 million within the next 5-10 years, as
well as the development of the world’s largest high-speed rail
network, making domestic travel accessible and affordable. China’s
outbound travel market is already the world’s largest, valued last
year at USD 200 billion, but there still remains huge growth
potential, as this accounts for less than 10% of the Chinese
population. Ctrip also views China’s inbound tourism market as an
area of great promise, as according to China’s Ministry of Culture
and Tourism, visitors to the Chinese mainland from outside Greater
China totaled under 30 million overnight stays, room for growth of
which is clear when considering the USA attracts over 75 million
inbound visitors per year. According to Euromonitor, China is set
to become the world’s most popular tourist destination by 2030.
Ctrip brings good development prospects for travel partners
through its advantages in data, technology, resources and supply
chain. Ctrip’s innovative services also sets benchmarks for the
industry, which boosts confidence for Ctrip’s partners. During her
opening remarks at the Ctrip Day, Jane Sun, CEO of Ctrip said,
“Ctrip owes success to our staff, our partners, our investors and
our 300 million users. They have guided us through the years and
driven growth and success. We look forward to many more years of
fruitful partnership.”
James Liang, Co-Founder and Chairman of Ctrip, said, “I believe
that China will remain one of the fastest growing economies in the
world over the next decade. China’s sustained economic growth will
benefit the development of the tourism industry and Ctrip will
continue to implement its international strategy, working with all
our partners to build a global tourism ecosystem and drive further
growth through increased investment in technology, R&D and
customer services. We can reach the stars!”
About Ctrip.com International,
Ltd.
Ctrip.com International, Ltd. is a leading travel service
provider of accommodation reservation, transportation ticketing,
packaged tours and corporate travel management in China. It is the
largest online consolidator of accommodations and transportation
tickets in China in terms of transaction volume. Ctrip enables
business and leisure travelers to make informed and cost-effective
bookings by aggregating comprehensive travel related information
and offering its services through an advanced transaction and
service platform consisting of its mobile apps, Internet websites
and centralized, toll-free, 24-hour customer service center. Ctrip
also helps customers book vacation packages and guided tours. In
addition, through its corporate travel management services, Ctrip
helps corporate clients effectively manage their travel
requirements. Since its inception in 1999, Ctrip has experienced
substantial growth and become one of the best-known travel brands
in China.
For further information, please contact:
International PRCtrip.com International, ltd.Tel: (+86) 21 3406
4880 ext 196455Email: Pr@ctrip.com
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