Introducing aia from Amdocs: Bringing Real-Time Intelligence to the Heart of a Communications Business
February 27 2017 - 5:00AM
aia brings a competitive edge to communications
and media companies worldwide, enabling intelligence in action
Today at Mobile World Congress, Amdocs (NASDAQ:DOX), a leading
provider of software and services to communications and media
companies, introduces aia.
aia is an industry-specific digital intelligence platform that
implements business logic to automate and modernize a service
provider’s business, enabling the ‘self-driving telco’: a business
that can auto-adapt, using real-time data to feed processes and
take action. The platform combines Amdocs’ extensive domain
expertise in managing business processes with state-of-the-art
artificial intelligence (AI) and machine learning capabilities from
global partners, including cognitive computing services from the
IBM Watson platform.
“Imagine a world where your business intuitively understands
your customers’ needs and automatically adapts to address them,
where service providers embrace cognitive learning within their
operational strategies, boosting customer experience, dynamically
managing the product catalog and optimizing increasingly complex
networks,” said Gary Miles, chief marketing officer at Amdocs. “aia
will make that world a reality.”
Amdocs is making high-quality data accessible in real time. This
data is used by aia to continuously make predictions, automate
decisions, and manage conversations directly with customers. With
its self-learning capabilities, aia constantly adapts to changing
dynamics, achieving optimal business results. Working across the
broad Amdocs portfolio, aia has the ability to enhance more than 50
operational business processes.
“Machine learning and artificial intelligence are becoming
increasingly important elements to any communication service
provider’s big data strategy, and with its TM-Forum compliant data
model1, Amdocs is uniquely positioned to integrate intelligent data
into a service provider’s Hadoop-based ecosystem,” said Tom Reilly,
chief executive officer at Cloudera, one of the global leaders of
modern data management platforms for machine learning and advanced
analytics. “This real-time data environment allows them to
accelerate and scale their industry-specific digital intelligence
programs to ensure that they can greatly improve predictions like
customer churn, network failures and even cybersecurity anomaly
detection.”
“The relevance of AI for service providers is very real and they
get it; the question is how quickly they can act on it,” added
Miles. “By injecting intelligence into our portfolio, aia gives
them a pragmatic and straightforward way to embrace AI into their
business.”
- The Information Framework (SID) is a component of Frameworx,
the TM Forum’s blueprint for enabling successful business
transformation. It provides standard definitions for all the
information that flows through the enterprise and between service
providers and their business partners.
Supporting Resources
- Learn more about aia
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter,
Facebook, LinkedIn and YouTube
About Amdocs
Amdocs is a leading software and services provider to the
world’s most successful communications and media companies. As our
customers reinvent themselves, we enable their digital and network
transformation through innovative solutions, delivery expertise and
intelligent operations. Amdocs and its 25,000 employees serve
customers in over 85 countries. Listed on the NASDAQ Global Select
Market, Amdocs had revenue of $3.7 billion in fiscal 2016.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12, 2016 and
our quarterly 6-K form filed on February 13, 2017.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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