Five9 Customer to Present on Modernizing Their Contact Center at Oracle OpenWorld 2017
October 02 2017 - 7:09AM
Business Wire
Total Wine & More Discusses How They Paired
with Five9 & Oracle Service Cloud for an Amazing Omnichannel
Experience
Five9 (NASDAQ: FIVN), a leading provider of cloud software for
the enterprise contact center market, will be exhibiting at booth
number 31 at Oracle OpenWorld on October 2-5, in San Francisco,
California. During the show, John Jordan, SVP Total Wine &
More, a Five9 customer, will be presenting the success story of
modernizing their contact center by moving to the cloud.
Additionally, Five9 will present their integration to Oracle
Engagement Cloud in a theater session. In addition, Five9 will
demonstrate their integration to Oracle Service Cloud and Oracle
Engagement Cloud in booth #31.
In the Five9 booth (#31):
- View a demonstration of the Five9
Virtual Contact Center and learn more about the integration to
Oracle Engagement Cloud
- Enter booth raffles featuring great
prizes!
Other places you will find Five9:
- Total Wine & More Theater
Session Details:In this session John Jordan, SVP of Total Wine
& More will discuss how Total Wine & More uses Five9 and
Oracle Service Cloud to keep a 360-degree record of customers,
personalize experiences, and encourage confident and comfortable
shopping.Title: Modernize Your Contact Center to the Cloud:
A Presentation by Total Wine & MoreDate: October 3,
2017Time: 12:40pm – 1:00pm PSTLocation: Moscone
South, CX Innovation Theater
- CX Innovation Theater Session
Details:In this session Brian Schnack, Senior Director of
Product Management, Five9, will share how the Five9 integration to
Oracle Engagement Cloud empowers agents to deliver amazing customer
experiences. The jointly developed solution gives agents everything
thing they need to help customers with problems or optimize
sales.Title: Empathy, Empowerment, Enthusiasm, and
Engagement CloudDate: October 2, 2017Time: 4:00pm -
4:30pm PSTLocation: Moscone South, CX Innovation
Theater
- Attendees of Oracle OpenWorld are
invited to join Five9 for activities on Tuesday, October 3, by
preregistering for the following:
- CX Customer Reception at Oracle
OpenWorld
- Live Performance at Slim’s
“After considerable evaluation, we selected Five9 and Oracle as
our integrated contact center solution because the simple yet
robust capabilities were exactly what we needed to provide the
personalized level of service we achieve today in our stores,” says
John Jordan, SVP, Total Wine & More. “Implementing the Five9
and Oracle solution is furthering our commitment of first-class
customer service for our loyal customers.”
“We are proud of the solutions we have jointly developed with
Oracle to deliver amazing customer experiences,” says Mike
Burkland, President & CEO, Five9. “We are thrilled to see
leading companies such as Total Wine & More, team with Five9
and Oracle to modernize their contact centers and deliver those
amazing customer experiences.”
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses reliable, secure, compliant and scalable cloud contact
center software designed to create exceptional customer
experiences, increase agent productivity and deliver tangible
business results. For more information
visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: http://www.businesswire.com/news/home/20171002005298/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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