Form 10-Q - Quarterly report [Sections 13 or 15(d)]

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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)


x			QUARTERLY REPORT UNDER SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2024


o			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-07120

HARTE HANKS, INC.

(Exact name of registrant as specified in its charter)


Delaware	1 Executive Drive, Chelmsford, MA 01824	74-1677284
(State or other jurisdiction of	(Address of principal executive offices,	(I.R.S. Employer
incorporation or organization)	including zip code)	Identification Number)

(512) 434-1100

(Registrant’s telephone number including area code)

None

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:


Title of Each Class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock	HHS	NASDAQ

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Indicate by check mark if the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x

The number of shares outstanding of the issuer’s common stock as of April 30, 2024 was 7,240,905 shares.

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HARTE HANKS, INC. AND SUBSIDIARIES

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FORM 10-Q REPORT

For the Quarterly Period Ended March 31, 2024


PART 1. FINANCIAL INFORMATION			3
Item 1. Condensed Consolidated Financial Statements			3
Condensed Consolidated Balance Sheets			3
Condensed Consolidated Statements of Comprehensive Loss (Unaudited)			4
Condensed Consolidated Statements of Changes in Stockholders' Equity (Unaudited)			5
Condensed Consolidated Statements of Cash Flows (Unaudited)			6
Notes to Condensed Consolidated Financial Statements (Unaudited)			7
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations			20
Item 3. Quantitative and Qualitative Disclosures About Market Risk			25
Item 4. Controls and Procedures			25
PART II. OTHER INFORMATION			26
Item 1. Legal Proceedings			26
Item 1a. Risk Factors			26
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds			26
Item 3. Defaults Upon Senior Securities			26
Item 4. Mine Safety Disclosures			27
Item 5. Other Information			27
Item 6. Exhibits			27

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PART 1. FINANCIAL INFORMATION

Item 1. Condensed Consolidated Financial Statements

Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Balance Sheets


In thousands, except shares and per share amounts	March 31, 2024		December 31, 2023
ASSETS	(unaudited)
Current assets
Cash and cash equivalents	$	11,464	$	18,364
Accounts receivable (less allowance for doubtful accounts of $144 and $474 at March 31, 2024 and December 31, 2023, respectively)	32,778		34,313
Contract assets and unbilled accounts receivable	8,278		7,935
Prepaid expenses	2,222		1,915
Prepaid income taxes and income tax receivable	1,758		1,758
Other current assets	1,270		928
Total current assets	57,770		65,213
Property, plant and equipment (less accumulated depreciation of $37,225 and $36,533, respectively)	8,412		8,855
Right-of-use assets	24,507		25,417
Other assets
Intangible assets, net	2,640		2,820
Goodwill	1,926		1,926
Deferred tax assets, net	17,106		17,268
Other long-term assets	1,083		1,258
Total other assets	22,755		23,272
Total assets	$	113,444	$	122,757
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities
Accounts payable and accrued expenses	$	15,991	$	23,176
Accrued payroll and related expenses	4,749		5,615
Deferred revenue and customer advances	3,713		3,195
Customer postage and program deposits	1,603		1,815
Other current liabilities	9,580		9,495
Current portion of lease liabilities	4,519		4,815
Total current liabilities	40,155		48,111
Pension liabilities - Qualified plans	10,166		10,540
Pension liabilities - Nonqualified plan	18,426		18,630
Long-term lease liabilities, net of current portion	22,811		23,691
Other long-term liabilities	1,924		1,928
Total liabilities	93,482		102,900
Stockholders’ equity
Common stock, $1 par value, 25,000,000 shares authorized;12,221,484 shares issued, 7,240,905 and 7,224,718 shares outstanding at March 31, 2024 and December 31, 2023, respectively	12,221		12,221
Additional paid-in capital	153,177		157,889
Retained earnings	844,749		844,920
Less treasury stock, 4,980,579 shares at cost at March 31, 2024 and 4,996,766 shares at cost at December 31, 2023	(945,906)		(951,083)
Accumulated other comprehensive loss	(44,279)		(44,090)
Total stockholders’ equity	19,962		19,857
Total liabilities and stockholders’ equity	$	113,444	$	122,757
See Accompanying Notes to Condensed Consolidated Financial Statements

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Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Comprehensive Loss (Unaudited)


	Three Months Ended March 31,
In thousands, except per share amounts	2024		2023
Revenue	$	45,448	$	47,120
Operating expenses
Labor	23,485		24,465
Production and distribution	13,750		14,452
Advertising, selling, general and administrative	5,939		6,084
Restructuring expenses	853		—
Depreciation and amortization expense	1,046		1,066
Total operating expenses	45,073		46,067
Operating income	375		1,053

Other expense, net
Interest expense (income), net	11		(210)
Other expense, net	606		2,586
Total other expense, net	617		2,376
Loss before income taxes	(242)		(1,323)
Income tax benefit	(71)		(532)
Net loss	(171)		(791)




Loss per common share
Basic and diluted	$	(0.02)	$	(0.11)


Weighted average shares used to compute loss per share
Basic and diluted	7,236		7,425


Comprehensive loss, net of tax:
Net loss	$	(171)	$	(791)

Adjustment to pension liability, net	344		740
Foreign currency translation adjustment	(533)		1,880
Total other comprehensive (loss) income, net of tax	$	(189)	$	2,620

Comprehensive (loss) income	$	(360)	$	1,829

See Accompanying Notes to Condensed Consolidated Financial Statements

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Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Changes in Stockholders' Equity (Unaudited)


	Three Months ended March 31, 2024
In thousands	Common Stock		Additional Paid-in Capital		Retained Earnings		Treasury Stock		Accumulated Other Comprehensive Loss		Total Stockholders’ Equity
Balance at December 31, 2023	$	12,221	$	157,889	$	844,920	$	(951,083)	$	(44,090)	$	19,857
Stock-based compensation	—		552		—		—		—		552
Vesting of RSUs	—		(5,264)		—		5,177		—		(87)
Net loss	—		—		(171)		—		—		(171)
Other comprehensive loss	—		—		—		—		(189)		(189)
Balance at March 31, 2024	$	12,221	$	153,177	$	844,749	$	(945,906)	$	(44,279)	$	19,962


	Three Months ended March 31, 2023
In thousands	Common Stock		Additional Paid-in Capital		Retained Earnings		Treasury Stock		Accumulated Other Comprehensive Loss		Total Stockholders’ Deficit
Balance at December 31, 2022	$	12,221	$	218,411	$	846,490	$	(1,010,012)	$	(48,302)	$	18,808
Stock-based compensation	—		540		—		—		—		540
Vesting of RSUs	—		(21,538)		—		21,326		—		(212)
Net loss	—		—		(791)		—		—		(791)
Other comprehensive income	—		—		—		—		2,620		2,620
Balance at March 31, 2023	$	12,221	$	197,413	$	845,699	$	(988,686)	$	(45,682)	$	20,965

See Accompanying Notes to Condensed Consolidated Financial Statements

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Harte Hanks, Inc. and Subsidiaries Condensed Consolidated Statements of Cash Flows (Unaudited)


	Three Months Ended March 31,
In thousands	2024			2023
Cash Flows from Operating Activities
Net Loss	$	(171)		$	(791)
Adjustments to reconcile net income to net cash (used in) provided by operating activities:
Depreciation and amortization expense	1,046			1,066
Stock-based compensation	552			540
Net pension cost (payment)	52			(208)
Deferred income taxes	(161)			(186)
Changes in assets and liabilities:
Accounts receivable and contract assets	1,192			3,452
Prepaid expenses, income tax receivable and other current assets	(267)			3,830
Accounts payable and accrued expenses	(7,025)			(2,416)
Deferred revenue and customer advances	518			66
Customer postage and program deposits	(212)			104
Other accrued expenses and liabilities	(1,216)			(3,753)
Net cash (used in) provided by operating activities	(5,692)			1,704

Cash Flows from Investing Activities
Purchases of property, plant and equipment	(526)			(566)
Proceeds from sale of property, plant and equipment	1			1
Net cash used in investing activities	(525)			(565)

Cash Flows from Financing Activities

Debt financing costs	(45)			(6)
Payment of finance leases	(17)			(47)

Treasury stock activities	(87)			(212)
Net cash used in financing activities	(149)			(265)

Effect of exchange rate changes on cash, cash equivalents and restricted cash	(534)			1,880

Net (decrease) increase in cash and cash equivalents and restricted cash	(6,900)			2,754
Cash and cash equivalents and restricted cash at beginning of period	18,864			11,364
Cash and cash equivalents and restricted cash at end of period	$	11,964	(1)	$	14,118

Supplemental disclosures
Cash paid (received) for interest	$	(36)		$	138
Cash paid for (received) income taxes, net	$	167		$	(4,770)
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	$	942		$	2,034

(1) This amount is comprised of the below balances:
Cash and cash equivalents	$	11,464		$	13,118
Cash held in Escrow account included in other assets	500			1,000
Cash and cash equivalents and restricted cash at end of period	$	11,964		$	14,118

See Accompanying Notes to Condensed Consolidated Financial Statements

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Harte Hanks, Inc. and Subsidiaries

Notes to Condensed Consolidated Financial Statements (Unaudited)

Note A - Overview and Significant Accounting Policies

Background

Harte Hanks, Inc. together with its subsidiaries (“Harte Hanks,” “Company,” “we,” “our,” or “us”) is a leading global customer experience company. With offices in North America, Asia-Pacific and Europe, Harte Hanks works with some of the world’s most respected brands.

Segment Reporting

The Company operates four reportable segments: Marketing Services; Customer Care; Sales Services; and Fulfillment & Logistics Services. Our Chief Executive Officer (“CEO”) is considered to be our chief operating decision maker. Our CEO reviews our operating results on an aggregate basis for purposes of allocating resources and evaluating financial performance by using the three financial measures: revenue, operating income and operating income plus depreciation and amortization (EBITDA).

Accounting Principles

Our unaudited interim condensed consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim condensed consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not necessarily indicative of results for a full year. The information included in this Form 10-Q should be read in conjunction with information included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2023 (the “2023 10-K”).

Consolidation

The accompanying unaudited interim condensed consolidated financial statements include the accounts of Harte Hanks, Inc. and its subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. As used in this report, the terms “Harte Hanks,” “the Company,” “we,” “us,” or “our” may refer to Harte Hanks, Inc., one or more of its consolidated subsidiaries, or all of them taken as a whole, as the context may require.

Interim Financial Information

The condensed consolidated financial statements have been prepared in accordance with U.S. GAAP for interim financial information and with the instructions to Form 10-Q and Rule 8-01 of Regulation S-X. Accordingly, they do not include all the information and footnotes required by U.S.GAAP for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring adjustments) considered necessary for a fair presentation have been included.

Use of Estimates

Preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ materially from those estimates due to uncertainties. Such estimates include, but are not limited to, estimates related to lease accounting; pension accounting; fair value for purposes of assessing long-lived assets for impairment; revenue recognition; income taxes; stock-based compensation and contingencies. On an ongoing basis, management reviews its estimates and assumptions based on currently available information. Changes in facts and circumstances could result in revised estimates and assumptions.

Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income

The “Labor” line in the Condensed Consolidated Statements of Comprehensive Loss includes all employee payroll and benefits costs, including stock-based compensation and temporary labor costs. The “Production and distribution” and “Advertising, selling, general and administrative” lines do not include any labor, depreciation, or amortization expense.

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Revenue Recognition

We recognize revenue upon the transfer of control of promised products or services to customers in an amount that reflects the consideration we expect to be entitled to receive in exchange for those products or services based on the relevant contract. We apply the following five-step revenue recognition model:

•Identification of the contract, or contracts, with a customer

•Identification of the performance obligations in the contract

•Determination of the transaction price

•Allocation of the transaction price to the performance obligations in the contract

•Recognition of revenue when (or as) we satisfy the performance obligation

Certain client programs provide for adjustments to billings based upon whether we achieve certain performance criteria. In these circumstances, revenue is recognized when the foregoing conditions are met. We record revenue net of any taxes collected from customers and subsequently remitted to governmental authorities. Any payments received in advance of the performance of services or delivery of the product are recorded as deferred revenue until such time as the services are performed or the product is delivered. Costs incurred for search engine marketing solutions payable to the engine host and postage costs of mailings are billed to our clients and are not directly reflected in our revenue.

Revenue from agency and digital services, direct mail, logistics, fulfillment and contact center is recognized when the work is performed. Fees for these services are determined by the terms set forth in each contract. These fees are typically a set fixed price or rate by transaction occurrence, service provided, time spent, or product delivered.

For arrangements requiring design and build of a database, revenue is not recognized until client acceptance occurs. Up-front fees billed during the setup phase for these arrangements are deferred and direct build costs are capitalized. Pricing for these types of arrangements is typically based on a fixed price determined in the contract. Revenue from other database marketing solutions is recognized ratably over the contractual service period. Pricing for these services is typically based on a fixed price per month or per contract.

Fair Value of Financial Instruments

Financial Accounting Standards Board ("FASB") Accounting Standard Codification ("ASC") 820, Fair Value Measurements and Disclosures, (“ASC 820”) defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. ASC 820 also establishes a fair value hierarchy that prioritizes the inputs used in valuation methodologies into three levels:


Level 1			Quoted prices in active markets for identical assets or liabilities.
Level 2			Observable inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3			Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

Because of their maturities and/or variable interest rates, certain financial instruments have fair values approximating their carrying values. These instruments include cash and cash equivalents and restricted cash, accounts receivable, trade payables, and long-term debt. The fair value of the assets in our funded pension plan is discussed in Note H, Employee Benefit Plans.

Leases

We determine if an arrangement is a lease at its inception. Operating and finance leases are included in the lease right-of-use (“ROU”) assets and in the current portion and long-term portion of lease liabilities on our condensed consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date of each lease based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit interest rate, we use our incremental borrowing rate based on the information available at the commencement date of each lease to determine the present value of lease payments. The operating lease ROU assets also include any lease payments made and exclude lease incentives. Our lease terms may include options to extend or terminate the lease, which are included in the lease ROU assets when it is reasonably certain that we will exercise that option. Lease expense for lease payments is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted for separately. For certain real estate leases, we account for the lease and non-lease components as a single lease component.

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Note B - Recent Accounting Pronouncements

Recent Accounting Guidance Not Yet Adopted

In November 2023, the FASB issued accounting standards update (“ASU”) 2023-07, which enhances the disclosures required for reportable segments in annual and interim consolidated financial statements. ASU 2023-07 is effective for the Company for annual reporting periods beginning with the fiscal year ending November 30, 2025, and for interim reporting periods beginning in fiscal year 2026. Early adoption is permitted. The Company is currently evaluating the impact that this update will have on its disclosures in the consolidated financial statements.

In December 2023, the FASB issued ASU 2023-09, which requires enhanced income tax disclosures, including disaggregation of information in the rate reconciliation table and disaggregated information related to income taxes paid. The amendments in ASU 2023-09 are effective for the fiscal year ending after November 30, 2026. The Company is currently evaluating the impact that this update will have on its disclosures in the consolidated financial statements.

No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the condensed consolidated financial statements.

Note C - Revenue from Contracts with Customers

Under Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers ("ASC 606"), an entity recognizes revenue when its customer obtains control of promised goods or services, in an amount that reflects the consideration the entity expects to receive in exchange for those goods or services. To determine revenue recognition for arrangements that are within the scope of the new standard, the entity performs the following five steps: (i) identify the contract(s) with a customer; (ii) identify the performance obligations in the contract; (iii) determine the transaction price; (iv) allocate the transaction price to the performance obligations in the contract; and (v) recognize revenue when (or as) the entity satisfies a performance obligation. This standard requires disclosure of the nature, amount, timing, and uncertainty of revenue and cash flows arising from contracts with customers. This standard also includes criteria for the capitalization and amortization of certain contract acquisition and fulfillment costs.

Under ASC 606, revenue is recognized when control of the promised goods or services is transferred to the customer, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services. Our contracts with customers state the terms of sale, including the description, quantity, and price of the product sold or service provided. Payment terms can vary by contract, but the period between invoicing and when payment is due is not significant. The Company's contracts with its customers generally do not include rights of return or a significant financing component.

Consistent with GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis.

Disaggregation of Revenue

We disaggregate revenue by four key revenue streams which are aligned with our reportable segments. The nature of the services offered by each key revenue stream is different. The following table summarizes revenue from contracts with customers for the three months ended March 31, 2024 and 2023 by our four reportable segments and the pattern of revenue recognition:


	Three Months Ended March 31, 2024
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	8,921	$	—	$	8,921
Customer Care	12,442		—		12,442
Sales Services	4,662		—		4,662
Fulfillment and Logistics Services	15,547		3,876		19,423
Total Revenues	$	41,572	$	3,876	$	45,448

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	Three Months Ended March 31, 2023
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	10,420	$	819	$	11,239
Customer Care	11,629		—		11,629
Sales Services	2,787		—		2,787
Fulfillment and Logistics Services	18,090		3,375		21,465
Total Revenues	$	42,926	$	4,194	$	47,120

Our contracts with customers may consist of multiple performance obligations. If the contract contains a single performance obligation, the entire transaction price is allocated to the single performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative standalone selling price (“SSP”) basis unless the transaction price is variable and meets the criteria to be allocated entirely to a performance obligation or to a distinct good or service that forms part of a single performance obligation. For most performance obligations, we determine SSP based on the price at which the performance obligation is sold separately. Although uncommon, if the SSP is not observable through past transactions, we estimate the SSP taking into account available information such as market conditions and internally approved pricing guidelines related to the performance obligations. Further discussion of other performance obligations in each of our major revenue streams follows:

Marketing Services

Our Marketing Services segment delivers strategic planning, data strategy, performance analytics, creative development and execution, technology enablement, marketing automation, and database management. We create relevancy by leveraging data, insight, and our extensive experience in leading clients as they engage their customers through digital, traditional, and emerging channels. We are known for helping clients build deep customer relationships, create connected customer experiences, and optimize each and every customer touch point in order to deliver desired business outcomes.

Most marketing services performance obligations are satisfied over time and often offered on a per project basis. We have concluded that the best approach to measure the progress toward completion of the project-based performance obligations is the input method, which is based on either the costs or labor hours incurred to date depending upon whether costs or labor hours more accurately depict the transfer of value to the customer.

Our database solutions are built around centralized marketing databases with services rendered to build custom database, database hosting services, customer or target marketing lists and data processing services.

These performance obligations, including services rendered to build a custom database, database hosting services, customer or target marketing lists and data processing services, may be satisfied over time or at a point in time. We provide software as a service (“SaaS”) solutions to host data for customers and have concluded that these solutions are stand-ready obligations to be recognized over time on a monthly basis. Our promise to provide certain data related services meets the over-time recognition criteria because our services do not create an asset with an alternative use, and we have an enforceable right to payment. For performance obligations recognized over time, we choose either the input (i.e., labor hour) or output method (i.e., number of customer records) to measure the progress toward completion depending on the nature of the services provided. Some of our other data-related services do not meet the over-time criteria and are therefore, recognized at a point-in-time, typically upon the delivery of a specific deliverable.

Our contracts may include outsourced print production work for our clients. These contracts may include a promise to purchase postage on behalf of our clients. In such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue.

Customer Care

We deliver customer care services in the United States, Asia, and Europe to provide advanced solutions such as voice, SMS/chat, email, integrated voice response, web self-service, social cloud monitoring, and analytics.

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Performance obligations are stand-ready obligations and are satisfied over time. With regard to account management and SaaS, we use a time-elapsed output method to recognize revenue. For performance obligations where we charge customers a transaction-based fee, we use the output method based on transaction quantities. In most cases, our contracts provide us the right to invoice for services provided, therefore, we generally use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their SSPs.

Sales Services

Our Sales Services segment enables customers to optimize their go-to-market function by offering a range of outsourced services including sales process optimization, sales play development, inbound lead qualification and outbound sales prospecting.

Fulfillment & Logistics Services

Our services, delivered internally and with our partners, include printing, lettershop, advanced mail optimization (including commingling services), logistics and transportation optimization, monitoring and tracking, to support traditional and specialized mailings. Our print and fulfillment centers in Massachusetts and Kansas provide custom kitting services, print on demand, product recall support, trade marketing fulfillment, ecommerce product fulfillment, sampling programs, and freight optimization, thereby allowing our customers to efficiently and effectively distribute literature and other marketing materials.

Most performance obligations offered within this revenue stream are satisfied over time and utilize the input or output method, depending on the nature of the service, to measure progress toward satisfying the performance obligation. For performance obligations where we charge customers a transaction-based fee, we utilize the output method based on the quantities fulfilled. Services provided through our fulfillment centers are typically priced at a per transaction basis and our contracts provide us the right to invoice for services provided and reflects the value to the customer of the services transferred to date. In most cases, we use the “as invoiced” practical expedient to recognize revenue associated with these performance obligations unless significant discounts are offered in a contract and prices for services do not represent their standalone selling prices. Prior to the closure of our direct mail production facilities, our direct mail business contracts may have included a promise to purchase postage on behalf of our clients; in such cases, we have determined we are an agent, rather than principal and therefore recognize net consideration as revenue.

Transaction Price Allocated to Future Performance Obligations

We have elected to apply certain optional exemptions that limit the disclosure requirements over remaining performance obligations at period end to exclude the performance obligations that have an original expected duration of one year or less, transactions using the “as invoiced” practical expedient, or when a performance obligation is a series and we have allocated the variable consideration directly to the services performed. As of March 31, 2024, we had no transaction prices allocated to unsatisfied or partially satisfied performance obligations.

Contract Balances

We record a receivable when revenue is recognized prior to invoicing when we have an unconditional right to consideration (only the passage of time is required before payment of that consideration is due) and a contract asset when the right to payment is conditional upon our future performance such as delivery of an additional good or service (e.g. customer contract requires customer’s final acceptance of custom database solution or the delivery of a final marketing strategy presentation before customer payment is required). If invoicing occurs prior to revenue recognition, the unearned revenue is presented on our Condensed Consolidated Balance Sheet as a contract liability, referred to as deferred revenue.

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The following table summarizes our contract balances as of March 31, 2024 and December 31, 2023:


In thousands	March 31, 2024	December 31, 2023
Contract assets	223	258
Deferred revenue and customer advances	3,713	3,195
Deferred revenue, included in other long-term liabilities	264	294

Revenue recognized during the three months ended March 31, 2024 from amounts included in deferred revenue at the beginning of the period was approximately $2.3 million. Revenue recognized during the three months ended March 31, 2023 from amounts included in deferred revenue at the beginning of the period was approximately $2.0 million.

Costs to Obtain and Fulfill a Contract

We recognize an asset for the direct costs incurred to obtain and fulfill our contracts with customers to the extent that we expect to recover these costs and if the benefit is longer than one year. These costs are amortized to expense over the expected period of the benefit in a manner that is consistent with the transfer of the related goods or services to which the asset relates. We impair the asset when recoverability is not anticipated. We capitalized a portion of commission expense, implementation and other costs that represents the cost to obtain a contract. The remaining unamortized contract costs were $0.4 million and $0.6 million as of March 31, 2024 and December 31, 2023, respectively. They are included in other current assets and other assets on our balance sheet. For the periods presented, no impairment was recognized.

Note D - Leases

We have operating and finance leases for corporate and business offices, service facilities, call centers and certain equipment. Leases with an initial term of 12 months or less are generally not recorded on the balance sheet, unless the arrangement includes an option to purchase the underlying asset, or an option to renew the arrangement, that we are reasonably certain to exercise (short-term lease). Our leases have remaining lease terms of one to eight years, some of which may include options to extend the leases for up to an additional five years.

As of March 31, 2024, assets recorded under finance and operating leases were approximately $0.2 million and $24.3 million, respectively, and accumulated amortization associated with finance leases was $0.1 million. As of December 31, 2023, assets recorded under finance and operating leases were approximately $0.1 million and $25.3 million, respectively, and accumulated amortization associated with finance leases was $0.1 million. Operating lease right of use assets and lease liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. The discount rate used to determine the commencement date present value of lease payment is the interest rate implicit in the lease, or when that is not readily determinable, we utilize our incremental borrowing rate, which is the rate incurred to borrow on a collateralized basis over a similar term at an amount equal to the lease payments in a similar economic environment. Certain adjustments to the right-of-use asset may be required for items such as initial direct costs paid or incentives received.

There was no impairment of leases during the three months ended March 31, 2024 and 2023.

The following table presents supplemental balance sheet information related to our financing and operating leases:


In thousands	As of March 31, 2024
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	24,308	$	199	$	24,507

Liabilities
Current portion of lease liabilities	4,466		53		4,519
Long-term lease liabilities	22,742		69		22,811
Total Lease Liabilities	$	27,208	$	122	$	27,330

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In thousands	As of December 31, 2023
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	25,288	$	129	$	25,417

Liabilities
Short-term lease liabilities	4,773		42		4,815
Long-term lease liabilities	23,687		4		23,691
Total Lease Liabilities	$	28,460	$	46	$	28,506

For the three months ended March 31, 2024 and 2023, the components of lease expense were as follows:


In thousands	Three Months Ended March 31, 2024		Three Months Ended March 31, 2023
Operating lease cost	$	1,349	$	1,456

Finance lease cost:
Amortization of right-of-use assets	7		40
Interest on lease liabilities	1		2
Total Finance lease cost	8		42
Variable lease cost	447		502
Sublease income	(158)		(286)
Total lease cost, net	$	1,646	$	1,714

Other information related to leases was as follows:


In thousands	Three Months Ended March 31, 2024			Three Months Ended March 31, 2023
Supplemental Cash Flows Information

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	2,821		$	3,341
Operating cash flows from finance leases	1			2
Financing cash flows from finance leases	17			47

Weighted Average Remaining Lease term
Operating leases	6.8			5.7
Finance leases	3.8			1.2

Weighted Average Discount Rate
Operating leases	5.68		%	3.67		%
Finance leases	8.06		%	5.87		%

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The maturities of the Company’s finance and operating lease liabilities as of March 31, 2024 are as follows:


In thousands	Operating Leases (1)		Finance Leases
Year Ending December 31,
Remainder of 2024	$	4,567	$	48
2025	4,638		26
2026	4,215		23
2027	4,188		22
2028	4,094		22
2029 and beyond	11,396		—
Total future minimum lease payments	33,098		141
Less: imputed interest	5,890		19
Total lease liabilities	$	27,208	$	122

(1)Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2024 of $0.2 million, are not included in the table above.

Note E - Convertible Preferred Stock and Share Repurchase Program

Convertible Preferred Stock

On March 20, 2023, the Company cancelled all shares of Series A Preferred Stock pursuant to the Certificate of Elimination filed with the Secretary of State of Delaware.

Share Repurchase Program

On May 2, 2023, the Board of Directors of Harte Hanks approved a share repurchase program to maximize shareholder value with authorization to repurchase $6.5 million of the Company’s Common Stock. In the three months ended March 31, 2024 and 2023, we didn't repurchase any shares of common stock.

Note F — Long-Term Debt

Credit Facility

On December 21, 2021, the Company entered into a three-year, $25.0 million asset-based revolving credit facility (the "Credit Facility") with Texas Capital Bank ("TCB"). The Company’s obligations under the Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, among the Company, TCB and the other Guarantors party thereto (the "Security Agreement"). On December 29, 2023, the Company extended the maturity date for the Credit Facility by a period of six months to June 30, 2025. The extension was executed with substantially similar terms and conditions as the original Credit Facility.

The Credit Facility provides for loans up to the lesser of (a) $25.0 million, and (b) the amount available under a “borrowing base” calculated primarily by reference to the Company's cash and cash equivalents and accounts receivables. The Credit Facility allows the Company to use up to $3.0 million of its borrowing capacity to issue letters of credit.

The loans under the Credit Facility accrue interest at a variable rate equal to the Secured Overnight Financing Rate (SOFR) plus a margin of 2.25% per annum. The interest rate was 7.68% as of March 31, 2024. The outstanding amounts advanced under the Credit Facility are due and payable in full on June 30, 2025. As of March 31, 2024 and December 31, 2023, we had letters of credit outstanding in the amount of $1.0 million and $0.8 million, respectively. No amounts were drawn against these letters of credit at March 31, 2024. These letters of credit exist to support insurance programs relating to worker’s compensation and general liability. Unused commitment balances accrue fees at a rate of 0.25%.

As of March 31, 2024 and December 31, 2023, we had the ability to borrow $24.0 million and $24.2 million, respectively, under the New Credit Facility.

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Note G — Stock-Based Compensation

We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price.

Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive Income. We recognized $0.6 million and $0.5 million of stock-based compensation expense during the three months ended March 31, 2024 and 2023, respectively.

Note H — Employee Benefit Plans

Prior to January 1, 1999, we provided a defined benefit pension plan for which most of our employees were eligible to participate (the “Qualified Pension Plan”). In conjunction with significant enhancements to our 401(k) plan, we elected to freeze benefits under the Qualified Pension Plan as of December 31, 1998.

In 1994, we adopted a non-qualified, unfunded, supplemental pension plan (the “Restoration Pension Plan”) covering certain employees, which provides for incremental pension payments so that total pension payments equal those amounts that would have been payable from the principal pension plan were it not for limitations imposed by income tax regulation. The benefits under the Restoration Pension Plan were intended to provide benefits equivalent to our Qualified Pension Plan as if such plan had not been frozen. We elected to freeze benefits under the Restoration Pension Plan as of April 1, 2014.

At the end of 2020, the Board of Directors of the Company approved the division of the Qualified Pension Plan into two distinct plans, “Qualified Pension Plan I” and “Qualified Pension Plan II.” The assets and liabilities of the Qualified Pension Plan that were attributable to certain participants in Qualified Pension Plan II were spun off and transferred into Qualified Pension Plan II effective as of the end of December 31, 2021, in accordance with Internal Revenue Code section 414(I) and ERISA Section 4044.

In January 2023, the Board of Directors of the Company approved the termination of the Qualified Pension Plan I. The termination process will take approximately 18 months to complete and will result in the transfer of our obligations pursuant to this pension plan to a third-party provider. We expect to make a cash contribution of $7.6 million to terminate the Qualified Pension Plan I.

The overfunded or underfunded status of our defined benefit post-retirement plans is recorded as an asset or liability on our condensed consolidated balance sheets. The funded status is measured as the difference between the fair value of plan assets and the projected benefit obligation. Periodic changes in the funded status are recognized through other comprehensive income in the Condensed Consolidated Statements of Comprehensive Income (Loss). We currently measure the funded status of our defined benefit plans as of December 31, the date of our year-end Consolidated Balance Sheets.

Net pension cost for both plans included the following components:


	Three Months Ended March 31,
In thousands	2024		2023
Interest cost	$	1,772	$	1,260
Expected return on plan assets	(1,554)		(1,468)
Recognized actuarial loss	630		719
Net periodic benefit cost	$	848	$	511

Based on current estimates, we will be required to make a $2.0 million contribution to the combined qualified Pension Plan in 2024. We made $0.3 million of such $2.0 million aggregate contribution in the three months ended March 31, 2024.

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We are not required to make, and do not intend to make, any contributions to our Restoration Pension Plan in 2024 other than to the extent needed to cover benefit payments. We made benefit payments under this supplemental plan of $0.5 million and $0.3 million in the three months ended March 31, 2024 and 2023, respectively.

Note I - Income Taxes

The income tax benefit was $0.1 million and $0.5 million for the three months ended March 31, 2024 and 2023, respectively. The provision for income taxes resulted in an effective income tax rate of 29.3% for the three months ended March 31, 2024 and 40.2% for the three months ended March 31, 2023. The effective income tax rate for the three months ended March 31, 2024 and 2023 differs from the federal statutory rate of 21%, primarily due to the U.S. state income taxes and the impact of income earned in foreign jurisdictions.

Harte Hanks, or one of our subsidiaries file income tax returns in the U.S. federal, U.S. state, and foreign jurisdictions. For U.S. state, federal and foreign returns, we are no longer subject to tax examinations for years prior to 2018. The Company has reviewed all of its tax positions in order to determine whether all, a portion, or none of any related tax benefit should be recognized and has not identified or recorded any ASC 740-10 reserve.

We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive Income (Loss). We did not have a significant amount of interest or penalties accrued at March 31, 2024 or December 31, 2023.

Note J - Loss Per Share

Basic loss per share (“EPS”) is calculated using income available to common stockholders, divided by the weighted average number of shares outstanding during the period. Diluted earnings per share is calculated using income available to common stockholders divided by the weighted average number of shares of common stock including both shares outstanding and shares potentially issuable in connection with restricted common stock awards and stock option under our stock incentive plans.

Reconciliations of basic and diluted EPS were as follows:


	Three Months Ended March 31,
In thousands, except per share amounts	2024		2023
Numerator:
Net loss attributable to common stockholders	$	(171)	$	(791)

Denominator:
Basic EPS denominator: weighted-average common shares outstanding	7,236		7,425
Diluted EPS denominator	7,236		7,425

Basic loss per Common Share	$	(0.02)	$	(0.11)
Diluted loss per Common Share	$	(0.02)	$	(0.11)

For the three months ended March 31, 2024 and 2023, respectively, the following shares have been excluded from the calculation of shares used in the diluted EPS calculation: 312,723 and 9,921 shares of anti-dilutive market price options; 43,780 and zero of anti-dilutive unvested restricted shares.

Note K — Comprehensive Income (Loss)

Comprehensive Income (loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders.

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Changes in accumulated other comprehensive loss by component were as follows:


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2023	$	(42,456)	$	(1,634)	$	(44,090)
Other comprehensive loss, net of tax, before reclassifications	—		(533)		(533)
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	344		—		344
Net current period other comprehensive loss, net of tax	344		(533)		(189)
Balance at March 31, 2024	$	(42,112)	$	(2,167)	$	(44,279)


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2022	$	(44,120)	$	(4,182)	$	(48,302)
Other comprehensive income, net of tax, before reclassifications	—		1,880		1,880
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	740		—		740
Net current period other comprehensive income, net of tax	740		1,880		2,620
Balance at March 31, 2023	$	(43,380)	$	(2,302)	$	(45,682)

Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Employee Benefit Plans).

Note L — Litigation and Contingencies

In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of third party claims that we infringe on the proprietary rights of third parties, or third party claims relating to other ad hoc contract obligations. The terms and duration of these commitments vary and, in some cases, may be indefinite, and some of these contractual commitments do not limit the maximum amount of future payments we could become obligated to make thereunder; accordingly, our actual aggregate maximum exposure related to these types of commitments is not reasonably estimable. Historically, we have not been obligated to make significant payments for obligations of this nature, and no liabilities have been recorded for these obligations in our consolidated financial statements.

We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may become involved in additional claims and lawsuits incidental to our businesses. We routinely assess the likelihood of adverse judgments or outcomes to these matters, as well as ranges of probable losses; to the extent losses are reasonably estimable. Accruals are recorded for these matters to the extent that management concludes a loss is probable and the financial impact, should an adverse outcome occur, is reasonable estimable.

In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our general counsel and outside legal counsel; (ii) our previous experience with similar claims; and (iii) the decision of our management as to how we intend to respond to the complaints.

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Note M — Restructuring Activities

During the second half of 2023, we engaged a consulting firm to help review and analyze the structure and operations of the Company. This review included greater than 200 meetings with personnel at all levels of the firm and led to the initiation of our transformation program named "Project Elevate". The program involves the optimization and rationalization of our business resources as well as the partial reinvestment of savings into the Company's sales and marketing team, technology, and strategy. A business transformation office was established at the beginning of 2024 to manage and measure these initiatives. Reorganization cost reductions from Project Elevate during 2024 through 2026 are estimated to be $16.0 million. For the year ended December 31, 2023, we recorded restructuring charges of $5.7 million. We expect to incur total restructuring charges of $10.1 million through the end of 2024.

For the three months ended March 31, 2024, we recorded restructuring charges of $0.9 million.

The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive Income (Loss).


In thousands	Three months ended March 31, 2024
Consulting and employee expense	$	95
Severance	747
Facility and other expenses	11
Total	$	853

The following table summarizes the changes in liabilities related to restructuring activities:


	Three months ended March 31, 2024
In thousands	Consulting and Employee		Severance		Facility, asset impairment and other expense		Total
Beginning balance:	$	3,574	$	144	$	38	$	3,756
Additions	95		747		11		853
Payments and adjustment	(3,669)		(444)		(49)		(4,162)
Ending balance:	$	—	$	447	$	—	$	447

Note N — Segment Reporting

Harte Hanks is a leading global customer experience company. Beginning in 2024, we have organized our operations into four reportable segments based on the types of products and services we provide: Marketing Services, Customer Care, Sales Services and Fulfillment & Logistics Services. The Sales Service is our new reportable segment for 2024 as it has become strategically more important for our company. It was included in Customer Care segment in 2023. 2023 segment reporting has been restated to reflect this change.

Our Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. We partner with clients to develop strategies and tactics to identify and prioritize customer audiences in B2C and B2B transactions. Our key service offerings include strategic business, brand, marketing and communications planning, data strategy, audience identification and prioritization, predictive modeling, creative development and execution across traditional and digital channels, website and app development, platform architecture, database build and management, marketing automation, and performance measurement, reporting and optimization.

Our Customer Care segment offers intelligently responsive contact center solutions, which use real-time data to effectively interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat and digital self-service support. We provide these services utilizing our advanced technology infrastructure, human resource management skills and industry experience.

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Our Fulfillment & Logistics segment consists of mail and product fulfillment and logistics services. We offer a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products to support B2B trade, drive marketing campaigns, and improve customer experience. We are also a provider of third-party logistics and freight optimization in the United States.

There are three principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenue, operating income (loss) and operating income (loss) plus depreciation and amortization (“EBITDA”). Operating income for segment reporting disclosed below, is revenues less operating costs and allocated corporate expenses. Segment operating expenses include allocations of certain centrally incurred costs such as employee benefits, occupancy, information systems, accounting services, internal legal staff, and human resources administration. These costs are allocated based on actual usage or other appropriate methods. Unallocated corporate expenses are corporate overhead expenses not attributable to the operating groups. Interest income and expense are not allocated to the segments. The Company does not allocate assets to our reportable segments for internal reporting purposes, nor does our CEO evaluate reportable segments using discrete asset information. The accounting policies of the segments are consistent with those described in the Note A, Overview and Significant Accounting Policies.

The following table presents financial information by segment for the three months ended March 31, 2024:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	8,921	$	12,442	$	4,662	$	19,423	$	—	$	—	$	45,448
Segment operating expense	7,150		9,407		3,339		17,043		853		6,235		44,027
Contribution margin (loss)	$	1,771	$	3,035	$	1,323	$	2,380	$	(853)	$	(6,235)	$	1,421
Overhead allocation	806		582		194		801		—		(2,383)		—
EBITDA	$	965	$	2,453	$	1,129	$	1,579	$	(853)	$	(3,852)	$	1,421
Depreciation and amortization	177		62		195		248		—		364		1,046
Operating income (loss)	$	788	$	2,391	$	934	$	1,331	$	(853)	$	(4,216)	$	375

The following table presents financial information by segment for the three months ended March 31, 2023:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	11,239	$	11,629	$	2,787	$	21,465	$	—	$	—	$	47,120
Segment operating expense	9,259		9,388		2,266		18,509		—		5,579		45,001
Contribution margin (loss)	$	1,980	$	2,241	$	521	$	2,956	$	—	$	(5,579)	$	2,119
Overhead allocation	789		714		—		758		—		(2,261)		—
EBITDA	$	1,191	$	1,527	$	521	$	2,198	$	—	$	(3,318)	$	2,119
Depreciation and amortization	49		208		192		246		—		371		1,066
Operating income (loss)	$	1,142	$	1,319	$	329	$	1,952	$	—	$	(3,689)	$	1,053

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Note Regarding Forward-Looking Statements

This report, including the Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contains “forward-looking statements” within the meaning of the federal securities laws. All such statements are qualified by this cautionary note, which is provided pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and Section 21E of the Exchange Act. Forward-looking statements will also be included from time to time in our other public filings, press releases, our website, and oral and written presentations by management. Statements other than historical facts are forward-looking and may be identified by words such as “may,” “will,” “expects,” “believes,” “anticipates,” “plans,” “estimates,” “seeks,” “could,” “intends,” or words of similar meaning. Examples include statements regarding (1) our strategies and initiatives, including actions designed to respond to market conditions and improve our performance, (2) our financial outlook for revenues, earnings (loss) per share, operating income (loss), expense related to equity-based compensation, capital resources and other financial items, if any, (3) expectations for our businesses and for the industries in which we operate, including the impact of economic conditions of the markets we serve on the marketing expenditures and activities of our clients and prospects, (4) competitive factors, (5) acquisition and development plans, (6) expectations regarding legal proceedings and other contingent liabilities, and (7) other statements regarding future events, conditions, or outcomes.

These forward-looking statements are based on current information, expectations, and estimates and involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that could cause actual results to vary materially from what is expressed in or indicated by the forward-looking statements. In that event, our business, financial condition, results of operations, or liquidity could be materially adversely affected and investors in our securities could lose part or all of their investments. A discussion of some of these risks, uncertainties, assumptions, and other factors can be found in our filings with the SEC, including the factors discussed under “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended December 31, 2023 (the “2023 10-K”), “Part II - Item 1A. Risk Factors” in this Quarterly Report, and in our other reports filed or furnished with the SEC. The forward-looking statements included in this report and those included in our other public filings, press releases, our website, and oral and written presentations by management are made only as of the respective dates thereof, and we undertake no obligation to update publicly any forward-looking statement in this report or in other documents, our website, or oral statements for any reason, even if new information becomes available or other events occur in the future, except as required by law.

Overview

The following MD&A section is intended to help the reader understand the results of operations and financial condition of Harte Hanks, including any material changes in the Company’s financial condition and results of operations since December 31, 2023, and as compared with the three months ended March 31, 2023. This section is provided as a supplement to, and should be read in conjunction with, our Condensed Consolidated Financial Statements and the accompanying notes included herein as well as our 2023 10-K. Our 2023 10-K contains a discussion of other matters not included herein, such as disclosures regarding critical accounting policies and estimates, and contractual obligations. See Note A, Overview and Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements for further information.

Harte Hanks, Inc. is a leading global customer experience company operating in four reportable segments: Marketing Services, Customer Care, Sales services and Fulfillment & Logistics Services. Our mission is to partner with clients to provide them with a robust customer-experience, or CX, strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Our services include strategic planning, data strategy, performance analytics, creative development and execution; technology enablement; marketing automation; B2B and B2C e-commerce; cross-channel customer care; and product, print, and mail fulfillment.

We are affected by the general, national, and international economic and business conditions in the markets where we and our customers operate. Marketing budgets are largely discretionary in nature and, as a consequence, are easier for our clients to reduce in the short-term than other expenses. Our revenues are also affected by the economic fundamentals of each industry that we serve, various market factors, including the demand for services by our clients, the financial condition of and budgets available to our clients, and regulatory factors, among other factors. Due to the recent increases in inflation and interest rates throughout the globe, and other geopolitical uncertainties, including but not limited to the ongoing armed conflicts in multiple regions, there is continued uncertainty and significant volatility and disruption in the

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global economy and financial markets. We remain committed to making the investments necessary to execute our multichannel strategy while also continuing to adjust our cost structure to appropriately reflect our operations and outlook.

Management is closely monitoring inflation and wage pressure in the market, and the potential impact on our business. While inflation has not had a material impact on our business, it is possible a material increase in inflation could have an impact on our clients, and in turn, on our business.

Recent Developments

Project Elevate

Our management team continuously reviews and adjusts our cost structure and operating footprint to optimize our operations, and invest in improved technology. During the second half of 2023, we engaged a consulting firm to help review and analyze the structure and operations of the Company. This review included greater than 200 meetings with personnel at all levels of the firm and led to the initiation of our transformation program named "Project Elevate". The program involves the optimization and rationalization of our business resources as well as the partial reinvestment of savings into the Company's sales and marketing team, technology, and strategy. A business transformation office was established at the beginning of 2024 to manage and measure these initiatives. Reorganization savings from Project Elevate executed from 2024 to 2025 are estimated to reach as much as $16.0 million.

For the three months ended March 31, 2024, we recorded restructuring charges of $0.9 million. For the year ended December 31, 2023, we incurred total restructuring charges of $5.7 million including $4.6 million of operational efficiency consulting, $0.9 million in real estate consolidation, and $0.2 million of other related costs.

Changes in Segment Reporting

Starting in the first quarter of 2024, to improve our strategic posture in terms of go-to-market approach and cost structure, we removed the Sales Services business from the Customer Care segment to become its own segment.

Results of Operations

Operating results were as follows:


	Three Months Ended March 31,
In thousands, except per share amounts	2024			% Change	2023
Revenue	$	45,448		-3.5%	$	47,120
Operating expenses	45,073			-2.2%	46,067
Operating income	$	375		-64.4%	$	1,053
Operating margin	0.8		%	-63.1%	2.2		%
Other expense, net	617			-74.0%	2,376
Income tax benefit	(71)			-86.7%	(532)
Net loss	$	(171)		-78.4%	$	(791)

Diluted EPS from operations	$	(0.02)		-77.8%	$	(0.11)

Consolidated Results

Three months ended March 31, 2024 vs. Three months ended March 31, 2023

Revenues

Revenues of $45.4 million decreased $1.7 million, or 3.5%, in the three months ended March 31, 2024, compared to the three months ended March 31, 2023. Revenue in our Marketing Services segment decreased $2.3 million, or 20.6%, to $8.9 million, and revenue in our Fulfillment & Logistics Services segment decreased $2.0 million, or 9.5% , to $19.4 million. Revenue in our Sales Services segment increased $1.9 million or 67.3%, to $4.7 million. Revenue in our Customer Care segment increased $0.8 million, or 7.0%, to $12.4 million.

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Operating Expenses

Operating expenses were $45.1 million in the three months ended March 31, 2024 , a decrease of $1.0 million, or 2.2%, compared to $46.1 million in the three months ended March 31, 2023.

Labor expense decreased $1.0 million, or 4.0%, primarily due to the reduction in workforce in our Marketing Services segment.

Production and Distribution expenses decreased $0.7 million, or 4.9%, primarily due to lower transportation services cost associated with the lower Fulfillment & Logistics segment revenue as compared to the prior year quarter.

Advertising, Selling, General and Administrative expenses decreased $0.1 million, or 2.4%, primarily due to lower professional services expenses.

The largest components of our operating expenses are labor, transportation expenses and outsourced costs. Each of these costs is, at least in part, variable and tends to fluctuate in line with revenues and the demand for our services. Transportation rates have increased over the last few years due to demand and supply fluctuations within the transportation industry. Future changes in transportation expenses will continue to impact our total production costs and total operating expenses, and in turn our margins, and may have an impact on future demand for our supply chain management services. Postage costs for mailings are borne by our clients and are not directly reflected in our revenues or expenses.

Other expense (income), net

Other expense, net, for the three months ended March 31, 2024 was $0.6 million compared to $2.4 million, in the prior year quarter . The $1.8 million decrease in other expense, net was mainly associated with changes in foreign currency gain and loss account.

Income Taxes

The income tax benefit of $0.1 million in the first quarter of 2024 represents an increase in income tax provision of $0.5 million when compared to the first quarter of 2023. Our effective tax rate was 29.3% for the first quarter of 2024, a decrease of 10.9% from the effective tax rate of 40.2% for the first quarter of 2023. The effective tax rate differs from the federal statutory rate of 21.0%, primarily due to the U.S. state income taxes and income earned in foreign jurisdictions.

Segment Results

The following is a discussion and analysis of the results of our reportable segments for the three months ended three months ended March 31, 2024 and 2023. There are four principal financial measures reported to our CEO (the chief operating decision maker) for use in assessing segment performance and allocating resources. Those measures are revenue, operating income and operating income plus depreciation and amortization (“EBITDA”). For additional information, see Note N, Segment Reporting, in the Notes to Condensed Consolidated Financial Statements.

Marketing Services:


	Three Months Ended March 31,
In thousands	2024			% Change		2023
Revenue	$	8,921		(20.6)	%	$	11,239
EBITDA	965			(19.0)	%	1,191
Operating income	788			(31.0)	%	1,142
Operating income % of revenue	8.8		%			10.2		%

Marketing Services segment revenue decreased $2.3 million, or 20.6%, due to the decline of marketing spend and the loss of a customer. Operating income for the three months ended March 31, 2024 decreased $0.4 million from the prior year quarter due to the reduced revenue.

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Customer Care:


	Three Months Ended March 31,
In thousands	2024			% Change		2023
Revenue	$	12,442		7.0	%	$	11,629
EBITDA	2,453			60.6	%	1,527
Operating income	2,391			81.3	%	1,319
Operating income % of revenue	19.2		%			11.3		%

Customer Care segment revenue increased $0.8 million, or 7.0%, primarily due to increased project work. Operating Income was $2.4 million for the three months ended March 31, 2024, compared to operating income of $1.3 million for the three months ended March 31, 2023. The $1.1 million increase was driven by the higher revenue.

Sales Services:


	Three Months Ended March 31,
In thousands	2024			% Change		2023
Revenue	$	4,662		67.3	%	$	2,787
EBITDA	1,129			116.7	%	521
Operating income	934			183.9	%	329
Operating income % of revenue	20.0		%			11.8		%

Sales Services segment revenue increased $1.9 million, or 67.3%, primarily due to work from a new customer. Operating Income was $0.9 million for the three months ended March 31, 2024, compared to operating income of $0.3 million for the three months ended March 31, 2023. The $0.6 million increase was contributed by the increased revenue volume.

Fulfillment & Logistics Services:


	Three Months Ended March 31,
In thousands	2024			% Change		2023
Revenue	$	19,423		(9.5)	%	$	21,465
EBITDA	1,579			(28.2)	%	2,198
Operating income	1,331			(31.8)	%	1,952
Operating income % of revenue	6.9		%			9.1		%

Fulfillment & Logistics Services segment revenue decreased by $2.0 million, primarily due to the lower volume from the existing customers. Operating income decreased by $0.6 million due to the lower revenue.

Liquidity and Capital Resources

Sources and Uses of Cash

Our cash and cash equivalent balances were $11.5 million and $18.4 million at March 31, 2024 and December 31, 2023, respectively. As of March 31, 2024, we had the ability to borrow an additional 24.0 million under our Credit Facility.

We received a $5.3 million tax refund in March 2023, as a result of the tax NOL carryback provisions in the CARES Act.

Our principal sources of liquidity are cash on hand, cash provided by operating activities, and borrowings available under our Credit Facility. Our cash is primarily used for general corporate purposes, working capital requirements, and capital expenditures. At this time, we believe that we will be able to continue to meet our liquidity requirements and fund our fixed obligations such as finance and operating leases and unfunded pension plan benefit payments and other needs for our operations in the short term and beyond. Although the Company believes that it will be able to meet its cash needs for the short and medium term, if unforeseen circumstances arise the Company may need to seek alternative sources of liquidity.

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Operating Activities

Net cash used in the operating activities for the three months ended March 31, 2024 was $5.7 million, compared to net cash provided by operating activities of $1.7 million for the three months ended March 31, 2023. The $7.4 million year-over-year decrease in cash provided by operating activities was primarily due to the $4.6 million changes in accounts payable and accrued expenses balances, $4.1 million change in prepaid expenses, income tax receivable and other current assets balances, as well as $2.3 million change in accounts receivable and contract assets balances. The above decrease was partially offset by a $2.5 million change in other accrued expenses and liabilities balances in the three months ended March 31, 2024 as compared to the same period in 2023.

Investing Activities

Net cash used in investing activities was $0.5 million for the three months ended March 31, 2024, which is comparable to the $0.6 million used in the same period in 2023.

Financing Activities

Net cash used in financing activities was $0.1 million for the three months ended March 31, 2024, as compared to $0.3 million of net cash used in the three months ended March 31, 2023. The $0.1 million decrease was primarily related to the change in Treasury stock activities.

Foreign Holdings of Cash

Consolidated foreign holdings of cash as of March 31, 2024 and December 31, 2023 were $4.9 million and $5.4 million, respectively.

Long Term Debt

On December 21, 2021, the Company entered into a three-year, $25.0 million asset-based revolving credit facility (the "Credit Facility") with Texas Capital Bank ("TCB"). The Company’s obligations under the Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, among the Company, TCB and the other Guarantors party thereto (the "Security Agreement"). On December 29, 2023, the Company extended the maturity date for the Credit Facility by a period of six months, to June 30, 2025. The extension was executed with substantially similar terms and conditions as the original Facility.

The Credit Facility provides for loans up to the lesser of (a) $25.0 million, and (b) the amount available under a "borrowing base" calculated primarily by reference to the Company's cash and cash equivalents and accounts receivables. The Credit Facility allows the Company to use up to $3.0 million of its borrowing capacity to issue letters of credit.

The loans under the Credit Facility accrue interest at a variable rate equal to the Secured Overnight Financing Rate (SOFR) plus a margin of 2.25% per annum. The latest rate was 7.68% as of March 31, 2024. The outstanding amounts advanced under the Credit Facility are due and payable in full on June 30, 2025.

The Company may repay and reborrow all or any portion of the loans advanced under the Credit Facility at any time, without premium or penalty. The Credit Facility is subject to mandatory prepayments (i) from the net proceeds of asset dispositions not otherwise permitted under the Credit Facility; (ii) if the unpaid principal balance under the Credit Facility plus the aggregate face amount of all outstanding letters of credit exceeds the borrowing base; (iii) in an amount equal to 50% of the net proceeds of issuances of capital stock (subject to customary exceptions); or (iv) in an amount equal to the net proceeds from any issuance of debt not otherwise permitted under the Credit Facility.

The Credit Facility contains certain covenants restricting the Company's and its subsidiaries' ability to create, incur, assume or become liable for indebtedness; make certain investments; pay dividends or repurchase the Company's stock; create, incur or assume liens; consummate mergers or acquisitions; liquidate, dissolve, suspend or cease operations; or modify accounting or tax reporting methods (other than as required by U.S. GAAP).

As of March 31, 2024 and December 31, 2023, we had no borrowings outstanding under the Credit Facility. At each of March 31, 2024 and December 31, 2023, we had letters of credit outstanding in the amount of $1.0 million and

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$0.8 million, respectively. No amounts were drawn against these letters of credit at March 31, 2024 and December 31, 2023. These letters of credit exist to support insurance programs relating to workers’ compensation and general liability. We had no other off-balance sheet financing activities at March 31, 2024 and December 31, 2023.

As of March 31, 2024, we had the ability to borrow $24.0 million under the Credit Facility.

Dividends

We did not pay any dividends in the three months ended March 31, 2024 and 2023.

Share Repurchase

On May 2, 2023, the Board of Directors of Harte Hanks approved a share repurchase program to maximize shareholder value with authorization to repurchase $6.5 million of the Company’s Common Stock. During 2023, we repurchased 0.4 million shares of common stock for a total combined purchase price of $2.4 million. We didn't repurchase any stock during the three months ended March 31, 2024 and 2023.

Outlook

We consider such factors as total cash and cash equivalents and restricted cash, current assets, current liabilities, total debt, revenues, operating income, cash flows from operations, investing activities, and financing activities when assessing our liquidity. Our management of cash is designed to optimize returns on cash balances and to ensure that it is readily available to meet our operating, investing, and financing requirements as they arise. We believe that there are no conditions or events, considered in the aggregate, that raise substantial doubt about our ability to continue as a going concern for the twelve months following the issuance of the Consolidated Financial Statements.

Critical and Recent Accounting Policies

Critical accounting estimates are defined as those that, in our judgment, are most important to the portrayal of our Company’s financial condition and results of operations and which require complex or subjective judgments or estimates. Actual results could differ materially from those estimates under different assumptions and conditions. Refer to the 2023 10-K for a discussion of our critical accounting estimates.

Our Significant Accounting policies are described in Note A, Overview and Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements.

See Recent Accounting Pronouncements under Note B of the Notes to Condensed Consolidated Financial Statements for a discussion of certain accounting standards that have been recently issued.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Not applicable.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures as defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to management, including our Chief Executive Officer ("CEO") and Chief Financial Officer (“CFO”), as appropriate to allow timely decisions regarding required disclosure.

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Our management, including our CEO and CFO, evaluated the effectiveness of our disclosure controls and procedures pursuant to Rules 13a-15(e) and 15d-15(e) under the Exchange Act as of March 31, 2024, the end of the period covered by this Quarterly Report on Form 10-Q. Based upon such evaluation, our CEO and CFO concluded that the design and operation of these disclosure controls and procedures were effective, at the “reasonable assurance” level, to ensure information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC rules and forms.

Changes in Internal Control over Financial Reporting

There were no changes in our internal controls over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

Information regarding legal proceedings is set forth in Note L, Litigation and Contingencies, in the Notes to Condensed Consolidated Financial Statements in Item 1 of Part I of this Quarterly Report on Form 10-Q, which information is incorporated herein by reference.

Item 1a. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, “Item 1A. Risk Factors” in our 2023 10-K, which could materially affect our business, financial condition, or future results. The risks described in our 2023 10-K are not the only risks we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, and operating results. There have been no material changes during the three months ended March 31, 2024 to the risk factors previously disclosed in the 2023 10-K.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

We did not sell any unregistered equity securities during the quarter ended March 31, 2024.

The following table provides information with respect to purchases by the Company of shares of our Common Stock during the quarter ended March 31, 2024:


Period	Total Number of Shares (or units) Purchased	Average Price per Share (or unit)		Total number of Shares Purchased as Part of a Publicly Announced Plan or Program	Approximate dollar value of shares that may yet be purchased under the program(1)
					in thousands
January 1, 2024 to January 31, 2024	—	$	—	—	$	4,131
February 1, 2024 to February 29, 2024	—	$	—	—	4,131
March 1, 2024 to March 31, 2024	—	$	—	—	4,131
	—			—	$	4,131

(1)In May 2023, the Board of Directors of Harte Hanks approved a share repurchase program to maximize shareholder value with authorization to repurchase $6.5 million of the Company’s Common Stock. No repurchase were made this quarter. After giving effect to the repurchases made under the plan in the previous quarter, we have remaining authority of $4.1 million to repurchase shares remaining under the program.

Item 3. Defaults Upon Senior Securities

Not applicable.

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Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

Item 6. Exhibits


Exhibit No.						Description of Exhibit
*31.1						Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
*31.2						Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
*32.1						Furnished Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
*32.2						Furnished Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

*101.INS						Inline XBRL Instance Document - the instance document does not appear in the Interactive Data Files because its XBRL tags are embedded within the Inline XBRL Document.
*101.SCH						Inline XBRL Taxonomy Extension Schema Document
*101.CAL						Inline XBRL Taxonomy Extension Calculation Linkbase Document
*101.LAB						Inline XBRL Taxonomy Extension Labels Linkbase Document
*101.PRE						Inline XBRL Taxonomy Extension Presentation Linkbase Document
*101.DEF						Inline XBRL Definition Linkbase Document
*104						Cover Page Interactive Data File (embedded within the Inline XBRL and contained in Exhibit 101)

__________________________________

*Filed or furnished herewith, as applicable.

**Confidential treatment has been requested with respect to certain portions of this exhibit. Omitted portions have been filed separately with the Securities and Exchange Commission.

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.


						HARTE HANKS, INC.

May 10, 2024						/s/ Kirk Davis
Date						Kirk Davis
						Chief Executive Officer


May 10, 2024						/s/ David Garrison
Date						David Garrison
						Chief Financial Officer

Exhibit 31.1

CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Kirk Davis, Chief Executive Officer of Harte Hanks, Inc. (the “Company”), hereby certify that:

1.I have reviewed this quarterly report on Form 10-Q of the Company;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent function):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.


May 10, 2024						/s/ Kirk Davis
Date						Kirk Davis
						Chief Executive Officer

Exhibit 31.2

CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, David Garrison, Chief Financial Officer of Harte Hanks, Inc. (the “Company”), hereby certify that:

1.I have reviewed this quarterly report on Form 10-Q of the Company;

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.


May 10, 2024						/s/ David Garrison
Date						David Garrison Chief Financial Officer

Exhibit 32.1

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED

PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Kirk Davis, Chief Executive Officer of Harte Hanks, Inc. (the “Company”), hereby certify that the accompanying report on Form 10-Q for the quarter ended March 31, 2024 and filed with the Securities and Exchange Commission on the date hereof pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 (the “Report”) by the Company fully complies with the requirements of those sections.

I further certify that, based on my knowledge, the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


May 10, 2024						/s/ Kirk Davis
Date						Kirk Davis
						Chief Executive Officer

Note: This certification accompanies the Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by the Sarbanes-Oxley Act of 2002, be deemed filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as amended.

Exhibit 32.2

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED

PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, David Garrison, Chief Financial Officer of Harte Hanks, Inc. (the “Company”), hereby certify that the accompanying report on Form 10-Q for the quarter ended March 31, 2024 and filed with the Securities and Exchange Commission on the date hereof pursuant to Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934 (the “Report”) by the Company fully complies with the requirements of those sections.

I further certify that, based on my knowledge, the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


May 10, 2024						/s/ David Garrison
Date						David Garrison Chief Financial Officer

Document And Entity Information - shares	3 Months Ended
Document And Entity Information - shares	Mar. 31, 2024	Apr. 30, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2024
Document Transition Report	false
Entity File Number	001-07120
Entity Registrant Name	HARTE HANKS, INC.
Entity Incorporation, State or Country Code	DE
Entity Address, Address Line One	1 Executive Drive
Entity Address, City or Town	Chelmsford
Entity Address, State or Province	MA
Entity Address, Postal Zip Code	01824
Entity Tax Identification Number	74-1677284
City Area Code	512
Local Phone Number	434-1100
Title of 12(b) Security	Common Stock
Trading Symbol	HHS
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Non-accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		7,240,905
Entity Central Index Key	0000045919
Current Fiscal Year End Date	--12-31
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q1

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Current assets
Cash and cash equivalents	$ 11,464	$ 18,364
Accounts receivable (less allowance for doubtful accounts of $144 and $474 at March 31, 2024 and December 31, 2023, respectively)	32,778	34,313
Contract assets and unbilled accounts receivable	8,278	7,935
Prepaid expenses	2,222	1,915
Prepaid income taxes and income tax receivable	1,758	1,758
Other current assets	1,270	928
Total current assets	57,770	65,213
Property, plant and equipment (less accumulated depreciation of $37,225 and $36,533, respectively)	8,412	8,855
Right-of-use assets	24,507	25,417
Other assets
Intangible assets, net	2,640	2,820
Goodwill	1,926	1,926
Deferred tax assets, net	17,106	17,268
Other long-term assets	1,083	1,258
Total other assets	22,755	23,272
Total assets	113,444	122,757
Current liabilities
Accounts payable and accrued expenses	15,991	23,176
Accrued payroll and related expenses	4,749	5,615
Deferred revenue and customer advances	3,713	3,195
Customer postage and program deposits	1,603	1,815
Other current liabilities	9,580	9,495
Current portion of lease liabilities	4,519	4,815
Total current liabilities	40,155	48,111
Long-term lease liabilities, net of current portion	22,811	23,691
Other long-term liabilities	1,924	1,928
Total liabilities	93,482	102,900
Stockholders’ equity
Common stock, $1 par value, 25,000,000 shares authorized;12,221,484 shares issued, 7,240,905 and 7,224,718 shares outstanding at March 31, 2024 and December 31, 2023, respectively	12,221	12,221
Additional paid-in capital	153,177	157,889
Retained earnings	844,749	844,920
Less treasury stock, 4,980,579 shares at cost at March 31, 2024 and 4,996,766 shares at cost at December 31, 2023	(945,906)	(951,083)
Accumulated other comprehensive loss	(44,279)	(44,090)
Total stockholders’ equity	19,962	19,857
Total liabilities and stockholders’ equity	113,444	122,757
Qualified Plan
Current liabilities
Pension liabilities	10,166	10,540
Nonqualified Plan
Current liabilities
Pension liabilities	$ 18,426	$ 18,630

Condensed Consolidated Balance Sheets (Parentheticals) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Statement of Financial Position [Abstract]
Accounts receivable, allowance	$ 144	$ 474
Property, plant and equipment, accumulated depreciation	$ 37,225	$ 36,533
Common stock, par value (in dollars per share)	$ 1	$ 1
Common stock, shares authorized (in shares)	25,000,000	25,000,000
Common stock, shares issued (in shares)	12,221,484	12,221,484
Common stock, shares outstanding (in shares)	7,240,905	7,224,718
Treasury store shares at cost (in shares)	4,980,579	4,996,766

Condensed Consolidated Statements of Comprehensive Loss (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Income Statement [Abstract]
Revenue	$ 45,448	$ 47,120
Operating expenses
Labor	23,485	24,465
Production and distribution	13,750	14,452
Advertising, selling, general and administrative	5,939	6,084
Restructuring expenses	853	0
Depreciation and amortization expense	1,046	1,066
Total operating expenses	45,073	46,067
Operating income (loss)	375	1,053
Other expense, net
Interest expense (income), net	11	(210)
Other expense, net	606	2,586
Total other expense, net	617	2,376
Loss before income taxes	(242)	(1,323)
Income tax benefit	(71)	(532)
Net loss	$ (171)	$ (791)
Loss per common share
Basic (in dollars per share)	$ (0.02)	$ (0.11)
Diluted (in dollars per share)	$ (0.02)	$ (0.11)
Weighted average shares used to compute loss per share
Basic (in shares)	7,236	7,425
Diluted (in shares)	7,236	7,425
Comprehensive loss, net of tax:
Net loss	$ (171)	$ (791)
Adjustment to pension liability, net	344	740
Foreign currency translation adjustment	(533)	1,880
Total other comprehensive (loss) income, net of tax	(189)	2,620
Comprehensive (loss) income	$ (360)	$ 1,829

Condensed Consolidated Statements of Changes in Stockholders' Equity (Unaudited) - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital	Retained Earnings	Treasury Stock	Accumulated Other Comprehensive Loss
Beginning balance at Dec. 31, 2022	$ 18,808	$ 12,221	$ 218,411	$ 846,490	$ (1,010,012)	$ (48,302)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation	540		540
Vesting of RSUs	(212)		(21,538)		21,326
Net loss	(791)			(791)
Other comprehensive income (loss)	2,620					2,620
Ending balance at Mar. 31, 2023	20,965	12,221	197,413	845,699	(988,686)	(45,682)
Beginning balance at Dec. 31, 2023	19,857	12,221	157,889	844,920	(951,083)	(44,090)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation	552		552
Vesting of RSUs	(87)		(5,264)		5,177
Net loss	(171)			(171)
Other comprehensive income (loss)	(189)					(189)
Ending balance at Mar. 31, 2024	$ 19,962	$ 12,221	$ 153,177	$ 844,749	$ (945,906)	$ (44,279)

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Cash Flows from Operating Activities
Net Loss	$ (171)	$ (791)
Adjustments to reconcile net income to net cash (used in) provided by operating activities:
Depreciation and amortization expense	1,046	1,066
Stock-based compensation	552	540
Net pension cost (payment)	52	(208)
Deferred income taxes	(161)	(186)
Changes in assets and liabilities:
Accounts receivable and contract assets	1,192	3,452
Prepaid expenses, income tax receivable and other current assets	(267)	3,830
Accounts payable and accrued expenses	(7,025)	(2,416)
Deferred revenue and customer advances	518	66
Customer postage and program deposits	(212)	104
Other accrued expenses and liabilities	(1,216)	(3,753)
Net cash (used in) provided by operating activities	(5,692)	1,704
Cash Flows from Investing Activities
Purchases of property, plant and equipment	(526)	(566)
Proceeds from sale of property, plant and equipment	1	1
Net cash used in investing activities	(525)	(565)
Cash Flows from Financing Activities
Debt financing costs	(45)	(6)
Payment of finance leases	(17)	(47)
Treasury stock activities	(87)	(212)
Net cash used in financing activities	(149)	(265)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(534)	1,880
Net (decrease) increase in cash and cash equivalents and restricted cash	(6,900)	2,754
Cash and cash equivalents and restricted cash at beginning of period	18,864	11,364
Cash and cash equivalents and restricted cash at end of period	11,964	14,118
Supplemental disclosures
Cash paid (received) for interest	(36)	138
Cash paid for (received) income taxes, net	167	(4,770)
Non-cash investing and financing activities
Purchases of property, plant and equipment included in accounts payable	942	2,034
Cash and cash equivalents	11,464	13,118
Cash held in Escrow account included in other assets	500	1,000
Cash and cash equivalents and restricted cash at end of period	$ 11,964	$ 14,118

Overview and Significant Accounting Policies

3 Months Ended

Mar. 31, 2024

Accounting Policies [Abstract]

Overview and Significant Accounting Policies

Background

Segment Reporting

Accounting Principles

Consolidation

Interim Financial Information

Use of Estimates

Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income

Revenue Recognition

•Identification of the contract, or contracts, with a customer

•Identification of the performance obligations in the contract

•Determination of the transaction price

•Allocation of the transaction price to the performance obligations in the contract

•Recognition of revenue when (or as) we satisfy the performance obligation

Fair Value of Financial Instruments


Level 1			Quoted prices in active markets for identical assets or liabilities.
Level 2			Observable inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3			Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

Leases

Recent Accounting Pronouncements	3 Months Ended
Recent Accounting Pronouncements	Mar. 31, 2024
Accounting Policies [Abstract]
Recent Accounting Pronouncements	Recent Accounting Pronouncements Recent Accounting Guidance Not Yet Adopted In November 2023, the FASB issued accounting standards update (“ASU”) 2023-07, which enhances the disclosures required for reportable segments in annual and interim consolidated financial statements. ASU 2023-07 is effective for the Company for annual reporting periods beginning with the fiscal year ending November 30, 2025, and for interim reporting periods beginning in fiscal year 2026. Early adoption is permitted. The Company is currently evaluating the impact that this update will have on its disclosures in the consolidated financial statements. In December 2023, the FASB issued ASU 2023-09, which requires enhanced income tax disclosures, including disaggregation of information in the rate reconciliation table and disaggregated information related to income taxes paid. The amendments in ASU 2023-09 are effective for the fiscal year ending after November 30, 2026. The Company is currently evaluating the impact that this update will have on its disclosures in the consolidated financial statements. No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the condensed consolidated financial statements.

Revenue from Contracts with Customers

3 Months Ended

Mar. 31, 2024

Revenue from Contract with Customer [Abstract]

Revenue from Contracts with Customers

Consistent with GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis.

Disaggregation of Revenue


	Three Months Ended March 31, 2024
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	8,921	$	—	$	8,921
Customer Care	12,442		—		12,442
Sales Services	4,662		—		4,662
Fulfillment and Logistics Services	15,547		3,876		19,423
Total Revenues	$	41,572	$	3,876	$	45,448


	Three Months Ended March 31, 2023
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	10,420	$	819	$	11,239
Customer Care	11,629		—		11,629
Sales Services	2,787		—		2,787
Fulfillment and Logistics Services	18,090		3,375		21,465
Total Revenues	$	42,926	$	4,194	$	47,120

Marketing Services

Customer Care

Sales Services

Fulfillment & Logistics Services

Transaction Price Allocated to Future Performance Obligations

Contract Balances

The following table summarizes our contract balances as of March 31, 2024 and December 31, 2023:


In thousands	March 31, 2024	December 31, 2023
Contract assets	223	258
Deferred revenue and customer advances	3,713	3,195
Deferred revenue, included in other long-term liabilities	264	294

Costs to Obtain and Fulfill a Contract

Leases

3 Months Ended

Mar. 31, 2024

Leases [Abstract]

Leases

There was no impairment of leases during the three months ended March 31, 2024 and 2023.

The following table presents supplemental balance sheet information related to our financing and operating leases:


In thousands	As of March 31, 2024
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	24,308	$	199	$	24,507

Liabilities
Current portion of lease liabilities	4,466		53		4,519
Long-term lease liabilities	22,742		69		22,811
Total Lease Liabilities	$	27,208	$	122	$	27,330


In thousands	As of December 31, 2023
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	25,288	$	129	$	25,417

Liabilities
Short-term lease liabilities	4,773		42		4,815
Long-term lease liabilities	23,687		4		23,691
Total Lease Liabilities	$	28,460	$	46	$	28,506

For the three months ended March 31, 2024 and 2023, the components of lease expense were as follows:


In thousands	Three Months Ended March 31, 2024		Three Months Ended March 31, 2023
Operating lease cost	$	1,349	$	1,456

Finance lease cost:
Amortization of right-of-use assets	7		40
Interest on lease liabilities	1		2
Total Finance lease cost	8		42
Variable lease cost	447		502
Sublease income	(158)		(286)
Total lease cost, net	$	1,646	$	1,714

Other information related to leases was as follows:


In thousands	Three Months Ended March 31, 2024			Three Months Ended March 31, 2023
Supplemental Cash Flows Information

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	2,821		$	3,341
Operating cash flows from finance leases	1			2
Financing cash flows from finance leases	17			47

Weighted Average Remaining Lease term
Operating leases	6.8			5.7
Finance leases	3.8			1.2

Weighted Average Discount Rate
Operating leases	5.68		%	3.67		%
Finance leases	8.06		%	5.87		%

The maturities of the Company’s finance and operating lease liabilities as of March 31, 2024 are as follows:


In thousands	Operating Leases (1)		Finance Leases
Year Ending December 31,
Remainder of 2024	$	4,567	$	48
2025	4,638		26
2026	4,215		23
2027	4,188		22
2028	4,094		22
2029 and beyond	11,396		—
Total future minimum lease payments	33,098		141
Less: imputed interest	5,890		19
Total lease liabilities	$	27,208	$	122

(1)Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2024 of $0.2 million, are not included in the table above.

Leases

There was no impairment of leases during the three months ended March 31, 2024 and 2023.

The following table presents supplemental balance sheet information related to our financing and operating leases:


In thousands	As of March 31, 2024
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	24,308	$	199	$	24,507

Liabilities
Current portion of lease liabilities	4,466		53		4,519
Long-term lease liabilities	22,742		69		22,811
Total Lease Liabilities	$	27,208	$	122	$	27,330


In thousands	As of December 31, 2023
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	25,288	$	129	$	25,417

Liabilities
Short-term lease liabilities	4,773		42		4,815
Long-term lease liabilities	23,687		4		23,691
Total Lease Liabilities	$	28,460	$	46	$	28,506

For the three months ended March 31, 2024 and 2023, the components of lease expense were as follows:


In thousands	Three Months Ended March 31, 2024		Three Months Ended March 31, 2023
Operating lease cost	$	1,349	$	1,456

Finance lease cost:
Amortization of right-of-use assets	7		40
Interest on lease liabilities	1		2
Total Finance lease cost	8		42
Variable lease cost	447		502
Sublease income	(158)		(286)
Total lease cost, net	$	1,646	$	1,714

Other information related to leases was as follows:


In thousands	Three Months Ended March 31, 2024			Three Months Ended March 31, 2023
Supplemental Cash Flows Information

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	2,821		$	3,341
Operating cash flows from finance leases	1			2
Financing cash flows from finance leases	17			47

Weighted Average Remaining Lease term
Operating leases	6.8			5.7
Finance leases	3.8			1.2

Weighted Average Discount Rate
Operating leases	5.68		%	3.67		%
Finance leases	8.06		%	5.87		%

The maturities of the Company’s finance and operating lease liabilities as of March 31, 2024 are as follows:


In thousands	Operating Leases (1)		Finance Leases
Year Ending December 31,
Remainder of 2024	$	4,567	$	48
2025	4,638		26
2026	4,215		23
2027	4,188		22
2028	4,094		22
2029 and beyond	11,396		—
Total future minimum lease payments	33,098		141
Less: imputed interest	5,890		19
Total lease liabilities	$	27,208	$	122

(1)Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2024 of $0.2 million, are not included in the table above.

Convertible Preferred Stock and Share Repurchase Program	3 Months Ended
	Mar. 31, 2024
Equity [Abstract]
Convertible Preferred Stock and Share Repurchase Program	Convertible Preferred Stock and Share Repurchase Program Convertible Preferred Stock On March 20, 2023, the Company cancelled all shares of Series A Preferred Stock pursuant to the Certificate of Elimination filed with the Secretary of State of Delaware. Share Repurchase Program On May 2, 2023, the Board of Directors of Harte Hanks approved a share repurchase program to maximize shareholder value with authorization to repurchase $6.5 million of the Company’s Common Stock. In the three months ended March 31, 2024 and 2023, we didn't repurchase any shares of common stock.

Long-Term Debt	3 Months Ended
Long-Term Debt	Mar. 31, 2024
Debt Disclosure [Abstract]
Long-Term Debt	Long-Term Debt Credit Facility On December 21, 2021, the Company entered into a three-year, $25.0 million asset-based revolving credit facility (the "Credit Facility") with Texas Capital Bank ("TCB"). The Company’s obligations under the Credit Facility are guaranteed on a joint and several basis by the Company’s material subsidiaries (the “Guarantors”). The Credit Facility is secured by substantially all of the assets of the Company and the Guarantors pursuant to a Pledge and Security Agreement, dated as of December 21, 2021, among the Company, TCB and the other Guarantors party thereto (the "Security Agreement"). On December 29, 2023, the Company extended the maturity date for the Credit Facility by a period of six months to June 30, 2025. The extension was executed with substantially similar terms and conditions as the original Credit Facility. The Credit Facility provides for loans up to the lesser of (a) $25.0 million, and (b) the amount available under a “borrowing base” calculated primarily by reference to the Company's cash and cash equivalents and accounts receivables. The Credit Facility allows the Company to use up to $3.0 million of its borrowing capacity to issue letters of credit. The loans under the Credit Facility accrue interest at a variable rate equal to the Secured Overnight Financing Rate (SOFR) plus a margin of 2.25% per annum. The interest rate was 7.68% as of March 31, 2024. The outstanding amounts advanced under the Credit Facility are due and payable in full on June 30, 2025. As of March 31, 2024 and December 31, 2023, we had letters of credit outstanding in the amount of $1.0 million and $0.8 million, respectively. No amounts were drawn against these letters of credit at March 31, 2024. These letters of credit exist to support insurance programs relating to worker’s compensation and general liability. Unused commitment balances accrue fees at a rate of 0.25%. As of March 31, 2024 and December 31, 2023, we had the ability to borrow $24.0 million and $24.2 million, respectively, under the New Credit Facility.

Stock-Based Compensation	3 Months Ended
Stock-Based Compensation	Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation We maintain stock incentive plans for the benefit of certain officers, directors, and employees. Our stock incentive plans provide for the ability to issue stock options, cash stock appreciation rights, performance stock units, phantom stock units and cash performance stock units. Our cash stock appreciation rights, phantom stock units and cash performance stock units settle solely in cash and are treated as the current liability, which are adjusted each reporting period based on changes in our stock price. Compensation expense for stock-based awards is based on the fair values of the awards on the date of grant and is recognized on a straight-line basis over the vesting period of the entire award in the “Labor” line of the Condensed Consolidated Statements of Comprehensive Income. We recognized $0.6 million and $0.5 million of stock-based compensation expense during the three months ended March 31, 2024 and 2023, respectively.

Employee Benefit Plans

3 Months Ended

Mar. 31, 2024

Retirement Benefits [Abstract]

Employee Benefit Plans

Net pension cost for both plans included the following components:


	Three Months Ended March 31,
In thousands	2024		2023
Interest cost	$	1,772	$	1,260
Expected return on plan assets	(1,554)		(1,468)
Recognized actuarial loss	630		719
Net periodic benefit cost	$	848	$	511

Income Taxes	3 Months Ended
Income Taxes	Mar. 31, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The income tax benefit was $0.1 million and $0.5 million for the three months ended March 31, 2024 and 2023, respectively. The provision for income taxes resulted in an effective income tax rate of 29.3% for the three months ended March 31, 2024 and 40.2% for the three months ended March 31, 2023. The effective income tax rate for the three months ended March 31, 2024 and 2023 differs from the federal statutory rate of 21%, primarily due to the U.S. state income taxes and the impact of income earned in foreign jurisdictions. Harte Hanks, or one of our subsidiaries file income tax returns in the U.S. federal, U.S. state, and foreign jurisdictions. For U.S. state, federal and foreign returns, we are no longer subject to tax examinations for years prior to 2018. The Company has reviewed all of its tax positions in order to determine whether all, a portion, or none of any related tax benefit should be recognized and has not identified or recorded any ASC 740-10 reserve. We have elected to classify any interest expense and penalties related to income taxes within income tax expense in our Condensed Consolidated Statements of Comprehensive Income (Loss). We did not have a significant amount of interest or penalties accrued at March 31, 2024 or December 31, 2023.

Loss Per Share

3 Months Ended

Mar. 31, 2024

Earnings Per Share [Abstract]

Loss Per Share

Reconciliations of basic and diluted EPS were as follows:


	Three Months Ended March 31,
In thousands, except per share amounts	2024		2023
Numerator:
Net loss attributable to common stockholders	$	(171)	$	(791)

Denominator:
Basic EPS denominator: weighted-average common shares outstanding	7,236		7,425
Diluted EPS denominator	7,236		7,425

Basic loss per Common Share	$	(0.02)	$	(0.11)
Diluted loss per Common Share	$	(0.02)	$	(0.11)

Comprehensive Income (Loss)

3 Months Ended

Mar. 31, 2024

Comprehensive Income (Loss), Net of Tax, Attributable to Parent [Abstract]

Comprehensive Income (Loss)

Comprehensive Income (loss) for a period encompasses net income (loss) and all other changes in equity other than from transactions with our stockholders.

Changes in accumulated other comprehensive loss by component were as follows:


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2023	$	(42,456)	$	(1,634)	$	(44,090)
Other comprehensive loss, net of tax, before reclassifications	—		(533)		(533)
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	344		—		344
Net current period other comprehensive loss, net of tax	344		(533)		(189)
Balance at March 31, 2024	$	(42,112)	$	(2,167)	$	(44,279)


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2022	$	(44,120)	$	(4,182)	$	(48,302)
Other comprehensive income, net of tax, before reclassifications	—		1,880		1,880
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	740		—		740
Net current period other comprehensive income, net of tax	740		1,880		2,620
Balance at March 31, 2023	$	(43,380)	$	(2,302)	$	(45,682)

Reclassification amounts related to the defined pension plans are included in the computation of net periodic pension benefit cost (see Note H, Employee Benefit Plans).

Litigation and Contingencies	3 Months Ended
Litigation and Contingencies	Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Litigation and Contingencies	Litigation and Contingencies In the normal course of our business, we are obligated under some agreements to indemnify our clients as a result of third party claims that we infringe on the proprietary rights of third parties, or third party claims relating to other ad hoc contract obligations. The terms and duration of these commitments vary and, in some cases, may be indefinite, and some of these contractual commitments do not limit the maximum amount of future payments we could become obligated to make thereunder; accordingly, our actual aggregate maximum exposure related to these types of commitments is not reasonably estimable. Historically, we have not been obligated to make significant payments for obligations of this nature, and no liabilities have been recorded for these obligations in our consolidated financial statements. We are also subject to various claims and legal proceedings in the ordinary course of conducting our businesses and, from time to time, we may become involved in additional claims and lawsuits incidental to our businesses. We routinely assess the likelihood of adverse judgments or outcomes to these matters, as well as ranges of probable losses; to the extent losses are reasonably estimable. Accruals are recorded for these matters to the extent that management concludes a loss is probable and the financial impact, should an adverse outcome occur, is reasonable estimable. In the opinion of management, appropriate and adequate accruals for legal matters have been made, and management believes that the probability of a material loss beyond the amounts accrued is remote. Nevertheless, we cannot predict the impact of future developments affecting our pending or future claims and lawsuits. We expense legal costs as incurred, and all recorded legal liabilities are adjusted as required as better information becomes available to us. The factors we consider when recording an accrual for contingencies include, among others: (i) the opinions and views of our general counsel and outside legal counsel; (ii) our previous experience with similar claims; and (iii) the decision of our management as to how we intend to respond to the complaints.

Restructuring Activities

3 Months Ended

Mar. 31, 2024

Restructuring and Related Activities [Abstract]

Restructuring Activities

For the three months ended March 31, 2024, we recorded restructuring charges of $0.9 million.

The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive Income (Loss).


In thousands	Three months ended March 31, 2024
Consulting and employee expense	$	95
Severance	747
Facility and other expenses	11
Total	$	853

The following table summarizes the changes in liabilities related to restructuring activities:


	Three months ended March 31, 2024
In thousands	Consulting and Employee		Severance		Facility, asset impairment and other expense		Total
Beginning balance:	$	3,574	$	144	$	38	$	3,756
Additions	95		747		11		853
Payments and adjustment	(3,669)		(444)		(49)		(4,162)
Ending balance:	$	—	$	447	$	—	$	447

Segment Reporting

3 Months Ended

Mar. 31, 2024

Segment Reporting [Abstract]

Segment Reporting

The following table presents financial information by segment for the three months ended March 31, 2024:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	8,921	$	12,442	$	4,662	$	19,423	$	—	$	—	$	45,448
Segment operating expense	7,150		9,407		3,339		17,043		853		6,235		44,027
Contribution margin (loss)	$	1,771	$	3,035	$	1,323	$	2,380	$	(853)	$	(6,235)	$	1,421
Overhead allocation	806		582		194		801		—		(2,383)		—
EBITDA	$	965	$	2,453	$	1,129	$	1,579	$	(853)	$	(3,852)	$	1,421
Depreciation and amortization	177		62		195		248		—		364		1,046
Operating income (loss)	$	788	$	2,391	$	934	$	1,331	$	(853)	$	(4,216)	$	375

The following table presents financial information by segment for the three months ended March 31, 2023:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	11,239	$	11,629	$	2,787	$	21,465	$	—	$	—	$	47,120
Segment operating expense	9,259		9,388		2,266		18,509		—		5,579		45,001
Contribution margin (loss)	$	1,980	$	2,241	$	521	$	2,956	$	—	$	(5,579)	$	2,119
Overhead allocation	789		714		—		758		—		(2,261)		—
EBITDA	$	1,191	$	1,527	$	521	$	2,198	$	—	$	(3,318)	$	2,119
Depreciation and amortization	49		208		192		246		—		371		1,066
Operating income (loss)	$	1,142	$	1,319	$	329	$	1,952	$	—	$	(3,689)	$	1,053

Overview and Significant Accounting Policies (Policies)

3 Months Ended

Mar. 31, 2024

Accounting Policies [Abstract]

Segment Reporting

Accounting Principles

Consolidation

Interim Financial Information

Use of Estimates

Operating Expenses Presentation in Condensed Consolidated Statements of Comprehensive Income

Operating Expense Presentation in Condensed Consolidated Statements of Comprehensive Income

Revenue Recognition

•Identification of the contract, or contracts, with a customer

•Identification of the performance obligations in the contract

•Determination of the transaction price

•Allocation of the transaction price to the performance obligations in the contract

•Recognition of revenue when (or as) we satisfy the performance obligation

Fair Value of Financial Instruments


Level 1			Quoted prices in active markets for identical assets or liabilities.
Level 2			Observable inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3			Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

Leases

Recent Accounting Guidance Not Yet Adopted

No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the condensed consolidated financial statements.

Revenue from Contracts with Customers

Consistent with GAAP, we present sales taxes assessed on revenue-producing transactions on a net basis.

Disaggregation of Revenue

We disaggregate revenue by four key revenue streams which are aligned with our reportable segments. The nature of the services offered by each key revenue stream is different.

Marketing Services

Customer Care

Sales Services

Fulfillment & Logistics Services

Transaction Price Allocated to Future Performance Obligations

Contract Balances

Costs to Obtain and Fulfill a Contract

Revenue from Contracts with Customers (Tables)

3 Months Ended

Mar. 31, 2024

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue

The following table summarizes revenue from contracts with customers for the three months ended March 31, 2024 and 2023 by our four reportable segments and the pattern of revenue recognition:


	Three Months Ended March 31, 2024
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	8,921	$	—	$	8,921
Customer Care	12,442		—		12,442
Sales Services	4,662		—		4,662
Fulfillment and Logistics Services	15,547		3,876		19,423
Total Revenues	$	41,572	$	3,876	$	45,448


	Three Months Ended March 31, 2023
In thousands	Revenue for performance obligations recognized over time		Revenue for performance obligations recognized at a point in time		Total
Marketing Services	$	10,420	$	819	$	11,239
Customer Care	11,629		—		11,629
Sales Services	2,787		—		2,787
Fulfillment and Logistics Services	18,090		3,375		21,465
Total Revenues	$	42,926	$	4,194	$	47,120

Contract Balances

The following table summarizes our contract balances as of March 31, 2024 and December 31, 2023:


In thousands	March 31, 2024	December 31, 2023
Contract assets	223	258
Deferred revenue and customer advances	3,713	3,195
Deferred revenue, included in other long-term liabilities	264	294

Leases (Tables)

3 Months Ended

Mar. 31, 2024

Leases [Abstract]

Supplemental Balance Sheet Information

The following table presents supplemental balance sheet information related to our financing and operating leases:


In thousands	As of March 31, 2024
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	24,308	$	199	$	24,507

Liabilities
Current portion of lease liabilities	4,466		53		4,519
Long-term lease liabilities	22,742		69		22,811
Total Lease Liabilities	$	27,208	$	122	$	27,330


In thousands	As of December 31, 2023
	Operating Leases		Finance Leases		Total
Right-of-use Assets	$	25,288	$	129	$	25,417

Liabilities
Short-term lease liabilities	4,773		42		4,815
Long-term lease liabilities	23,687		4		23,691
Total Lease Liabilities	$	28,460	$	46	$	28,506

Components of Lease Expense

For the three months ended March 31, 2024 and 2023, the components of lease expense were as follows:


In thousands	Three Months Ended March 31, 2024		Three Months Ended March 31, 2023
Operating lease cost	$	1,349	$	1,456

Finance lease cost:
Amortization of right-of-use assets	7		40
Interest on lease liabilities	1		2
Total Finance lease cost	8		42
Variable lease cost	447		502
Sublease income	(158)		(286)
Total lease cost, net	$	1,646	$	1,714

Other information related to leases was as follows:


In thousands	Three Months Ended March 31, 2024			Three Months Ended March 31, 2023
Supplemental Cash Flows Information

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	2,821		$	3,341
Operating cash flows from finance leases	1			2
Financing cash flows from finance leases	17			47

Weighted Average Remaining Lease term
Operating leases	6.8			5.7
Finance leases	3.8			1.2

Weighted Average Discount Rate
Operating leases	5.68		%	3.67		%
Finance leases	8.06		%	5.87		%

Maturities of Finance and Operating Lease Liabilities

The maturities of the Company’s finance and operating lease liabilities as of March 31, 2024 are as follows:


In thousands	Operating Leases (1)		Finance Leases
Year Ending December 31,
Remainder of 2024	$	4,567	$	48
2025	4,638		26
2026	4,215		23
2027	4,188		22
2028	4,094		22
2029 and beyond	11,396		—
Total future minimum lease payments	33,098		141
Less: imputed interest	5,890		19
Total lease liabilities	$	27,208	$	122

(1)Non-cancelable sublease proceeds for the remainder of the fiscal year ending December 31, 2024 of $0.2 million, are not included in the table above.

Employee Benefit Plans (Tables)

3 Months Ended

Mar. 31, 2024

Retirement Benefits [Abstract]

Net Period of Net Periodic Cost

Net pension cost for both plans included the following components:


	Three Months Ended March 31,
In thousands	2024		2023
Interest cost	$	1,772	$	1,260
Expected return on plan assets	(1,554)		(1,468)
Recognized actuarial loss	630		719
Net periodic benefit cost	$	848	$	511

Loss Per Share (Tables)

3 Months Ended

Mar. 31, 2024

Earnings Per Share [Abstract]

Reconciliations of Basic and Diluted EPS

Reconciliations of basic and diluted EPS were as follows:


	Three Months Ended March 31,
In thousands, except per share amounts	2024		2023
Numerator:
Net loss attributable to common stockholders	$	(171)	$	(791)

Denominator:
Basic EPS denominator: weighted-average common shares outstanding	7,236		7,425
Diluted EPS denominator	7,236		7,425

Basic loss per Common Share	$	(0.02)	$	(0.11)
Diluted loss per Common Share	$	(0.02)	$	(0.11)

Comprehensive Income (Loss) (Tables)

3 Months Ended

Mar. 31, 2024

Comprehensive Income (Loss), Net of Tax, Attributable to Parent [Abstract]

Changes in Accumulated Other Comprehensive Loss by Component

Changes in accumulated other comprehensive loss by component were as follows:


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2023	$	(42,456)	$	(1,634)	$	(44,090)
Other comprehensive loss, net of tax, before reclassifications	—		(533)		(533)
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	344		—		344
Net current period other comprehensive loss, net of tax	344		(533)		(189)
Balance at March 31, 2024	$	(42,112)	$	(2,167)	$	(44,279)


In thousands	Defined Benefit Pension Items		Foreign Currency Items		Total
Balance at December 31, 2022	$	(44,120)	$	(4,182)	$	(48,302)
Other comprehensive income, net of tax, before reclassifications	—		1,880		1,880
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	740		—		740
Net current period other comprehensive income, net of tax	740		1,880		2,620
Balance at March 31, 2023	$	(43,380)	$	(2,302)	$	(45,682)

Restructuring Activities (Tables)

3 Months Ended

Mar. 31, 2024

Restructuring and Related Activities [Abstract]

Restructuring Expense

The following table summarizes the restructuring charges which are recorded in “Restructuring Expense” in the Condensed Consolidated Statement of Comprehensive Income (Loss).


In thousands	Three months ended March 31, 2024
Consulting and employee expense	$	95
Severance	747
Facility and other expenses	11
Total	$	853

Changes in Liabilities

The following table summarizes the changes in liabilities related to restructuring activities:


	Three months ended March 31, 2024
In thousands	Consulting and Employee		Severance		Facility, asset impairment and other expense		Total
Beginning balance:	$	3,574	$	144	$	38	$	3,756
Additions	95		747		11		853
Payments and adjustment	(3,669)		(444)		(49)		(4,162)
Ending balance:	$	—	$	447	$	—	$	447

Segment Reporting (Tables)

3 Months Ended

Mar. 31, 2024

Segment Reporting [Abstract]

Financial Information by Segment

The following table presents financial information by segment for the three months ended March 31, 2024:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	8,921	$	12,442	$	4,662	$	19,423	$	—	$	—	$	45,448
Segment operating expense	7,150		9,407		3,339		17,043		853		6,235		44,027
Contribution margin (loss)	$	1,771	$	3,035	$	1,323	$	2,380	$	(853)	$	(6,235)	$	1,421
Overhead allocation	806		582		194		801		—		(2,383)		—
EBITDA	$	965	$	2,453	$	1,129	$	1,579	$	(853)	$	(3,852)	$	1,421
Depreciation and amortization	177		62		195		248		—		364		1,046
Operating income (loss)	$	788	$	2,391	$	934	$	1,331	$	(853)	$	(4,216)	$	375

The following table presents financial information by segment for the three months ended March 31, 2023:


In thousands	Marketing Services		Customer Care		Sales Services		Fulfillment & Logistics		Restructuring Expense		Unallocated Corporate		Total

Revenue	$	11,239	$	11,629	$	2,787	$	21,465	$	—	$	—	$	47,120
Segment operating expense	9,259		9,388		2,266		18,509		—		5,579		45,001
Contribution margin (loss)	$	1,980	$	2,241	$	521	$	2,956	$	—	$	(5,579)	$	2,119
Overhead allocation	789		714		—		758		—		(2,261)		—
EBITDA	$	1,191	$	1,527	$	521	$	2,198	$	—	$	(3,318)	$	2,119
Depreciation and amortization	49		208		192		246		—		371		1,066
Operating income (loss)	$	1,142	$	1,319	$	329	$	1,952	$	—	$	(3,689)	$	1,053

Overview and Significant Accounting Policies (Details)	3 Months Ended
Overview and Significant Accounting Policies (Details)	Mar. 31, 2024 segment
Accounting Policies [Abstract]
Number of reportable segments	4

Revenue from Contracts with Customers - Narrative (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($) segment	Mar. 31, 2023 USD ($)	Dec. 31, 2023 USD ($)
Revenue from Contract with Customer [Abstract]
Number of reportable segments \| segment	4
Transaction price allocated to unsatisfied or partially satisfied performance obligations	$ 0
Revenue recognized included in deferred revenue	2,300	$ 2,000
Remaining unamortized contract costs	400		$ 600
Impairment recognized	$ 0	$ 0

Revenue from Contracts with Customers - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Disaggregation of Revenue [Line Items]
Total Revenues	$ 45,448	$ 47,120
Revenue for performance obligations recognized over time
Disaggregation of Revenue [Line Items]
Total Revenues	41,572	42,926
Revenue for performance obligations recognized at a point in time
Disaggregation of Revenue [Line Items]
Total Revenues	3,876	4,194
Marketing Services
Disaggregation of Revenue [Line Items]
Total Revenues	8,921	11,239
Marketing Services \| Revenue for performance obligations recognized over time
Disaggregation of Revenue [Line Items]
Total Revenues	8,921	10,420
Marketing Services \| Revenue for performance obligations recognized at a point in time
Disaggregation of Revenue [Line Items]
Total Revenues	0	819
Customer Care
Disaggregation of Revenue [Line Items]
Total Revenues	12,442	11,629
Customer Care \| Revenue for performance obligations recognized over time
Disaggregation of Revenue [Line Items]
Total Revenues	12,442	11,629
Customer Care \| Revenue for performance obligations recognized at a point in time
Disaggregation of Revenue [Line Items]
Total Revenues	0	0
Sales Services
Disaggregation of Revenue [Line Items]
Total Revenues	4,662	2,787
Sales Services \| Revenue for performance obligations recognized over time
Disaggregation of Revenue [Line Items]
Total Revenues	4,662	2,787
Sales Services \| Revenue for performance obligations recognized at a point in time
Disaggregation of Revenue [Line Items]
Total Revenues	0	0
Fulfillment and Logistics Services
Disaggregation of Revenue [Line Items]
Total Revenues	19,423	21,465
Fulfillment and Logistics Services \| Revenue for performance obligations recognized over time
Disaggregation of Revenue [Line Items]
Total Revenues	15,547	18,090
Fulfillment and Logistics Services \| Revenue for performance obligations recognized at a point in time
Disaggregation of Revenue [Line Items]
Total Revenues	$ 3,876	$ 3,375

Revenue from Contracts with Customers - Contract Balances (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Contract assets	$ 223	$ 258
Deferred revenue and customer advances	3,713	3,195
Deferred revenue, included in other long-term liabilities	$ 264	$ 294

Leases - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
Leases - Narrative (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Mar. 31, 2023	Dec. 31, 2023
Lessee, Lease, Description [Line Items]
Finance lease right of use asset	$ 199		$ 129
Operating lease right of use asset	24,308		25,288
Accumulated amortization	100		$ 100
Impairment of leases	$ 0	$ 0
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term (in years)	1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term (in years)	8 years
Renewal term (in years)	5 years

Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Leases [Abstract]
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Right-of-use Assets	Right-of-use Assets
Finance Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Right-of-use Assets	Right-of-use Assets
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Current portion of lease liabilities	Current portion of lease liabilities
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Current portion of lease liabilities	Current portion of lease liabilities
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Long-term lease liabilities	Long-term lease liabilities
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Long-term lease liabilities	Long-term lease liabilities
Finance Lease, Liability, Statement of Financial Position [Extensible Enumeration]	Current portion of lease liabilities, Long-term lease liabilities	Current portion of lease liabilities, Long-term lease liabilities
Operating Leases, Right-of-use Assets	$ 24,308	$ 25,288
Finance Leases, Right-of-use Assets	199	129
Right-of-use Assets	24,507	25,417
Operating Leases, Current portion of lease liabilities	4,466	4,773
Finance Leases, Current portion of lease liabilities	53	42
Current portion of lease liabilities	4,519	4,815
Operating Leases, Long-term lease liabilities	22,742	23,687
Finance Leases, Long-term lease liabilities	69	4
Long-term lease liabilities	22,811	23,691
Operating Leases, Total Lease Liabilities	27,208	28,460
Finance Leases, Total Lease Liabilities	122	46
Total Lease Liabilities	$ 27,330	$ 28,506

Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Leases [Abstract]
Operating lease cost	$ 1,349	$ 1,456
Amortization of right-of-use assets	7	40
Interest on lease liabilities	1	2
Total Finance lease cost	8	42
Variable lease cost	447	502
Sublease income	(158)	(286)
Total lease cost, net	1,646	1,714
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	2,821	3,341
Operating cash flows from finance leases	1	2
Financing cash flows from finance leases	$ 17	$ 47
Weighted Average Remaining Lease term
Operating leases (in years)	6 years 9 months 18 days	5 years 8 months 12 days
Finance leases (in years)	3 years 9 months 18 days	1 year 2 months 12 days
Weighted Average Discount Rate
Operating leases	5.68%	3.67%
Finance leases	8.06%	5.87%

Leases - Maturities of Finance and Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Operating Leases
Remainder of 2024	$ 4,567
2025	4,638
2026	4,215
2027	4,188
2028	4,094
2029 and beyond	11,396
Total future minimum lease payments, operating leases	33,098
Less: imputed interest	5,890
Total lease liabilities	27,208	$ 28,460
Finance Leases
Remainder of 2024	48
2025	26
2026	23
2027	22
2028	22
2029 and beyond	0
Total future minimum lease payments, finance leases	141
Less: imputed interest	19
Total lease liabilities	122	$ 46
Non-cancelable sublease proceeds, year one	$ 200

Convertible Preferred Stock and Share Repurchase Program (Details) $ in Millions	May 02, 2023 USD ($)
Equity [Abstract]
Cash payment	$ 6.5

Long-Term Debt (Details) - USD ($) $ in Millions			3 Months Ended
Long-Term Debt (Details) - USD ($) $ in Millions	Dec. 29, 2023	Dec. 21, 2021	Mar. 31, 2024	Dec. 31, 2023
Line of Credit Facility [Line Items]
Letter of credit outstanding			$ 1.0	$ 0.8
Amount drawn on letters of credit			$ 0.0
Texas Capital Bank
Line of Credit Facility [Line Items]
Interest rate			7.68%
Unused commitment fee rate			0.25%
Revolving Credit Facility \| Texas Capital Bank \| Secured Overnight Financing Rate ("SOFR")
Line of Credit Facility [Line Items]
Margin per annum		2.25%
New Credit Facility
Line of Credit Facility [Line Items]
Additional borrowing capacity			$ 24.0	$ 24.2
New Credit Facility \| Revolving Credit Facility \| Texas Capital Bank
Line of Credit Facility [Line Items]
Term (in years)		3 years
Maximum borrowing capacity		$ 25.0
Renewal term (in months)	6 months
New Credit Facility \| Letter of Credit \| Texas Capital Bank
Line of Credit Facility [Line Items]
Maximum borrowing capacity		$ 3.0

Stock-Based Compensation (Details) - USD ($) $ in Millions	3 Months Ended
Stock-Based Compensation (Details) - USD ($) $ in Millions	Mar. 31, 2024	Mar. 31, 2023
Share-Based Payment Arrangement [Abstract]
Stock-based compensation expense	$ 0.6	$ 0.5

Employee Benefit Plans - Narrative (Details) $ in Millions	1 Months Ended	3 Months Ended
Employee Benefit Plans - Narrative (Details) $ in Millions	Jan. 31, 2023 USD ($)	Mar. 31, 2024 USD ($)	Mar. 31, 2023 USD ($)	Dec. 31, 2020 plan
Defined Benefit Plan Disclosure [Line Items]
Number of defined benefit plans (in plans) \| plan				2
Nonqualified Plan
Defined Benefit Plan Disclosure [Line Items]
Benefit payments		$ 0.5	$ 0.3
Qualified Plan I \| Qualified Plan
Defined Benefit Plan Disclosure [Line Items]
Termination term (in months)	18 months
Cash contribution to terminate	$ 7.6
Qualified Plan II
Defined Benefit Plan Disclosure [Line Items]
Contribution		2.0
Benefit payments		$ 0.3

Employee Benefit Plans - Net Period of Net Periodic Cost (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Retirement Benefits [Abstract]
Interest cost	$ 1,772	$ 1,260
Expected return on plan assets	(1,554)	(1,468)
Recognized actuarial loss	630	719
Net periodic benefit cost	$ 848	$ 511

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended
Income Taxes (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Mar. 31, 2023
Income Tax Disclosure [Abstract]
Income tax benefit	$ 71	$ 532
Effective income tax rate	29.30%	40.20%

Loss Per Share - Reconciliations of Basic and Diluted EPS (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Numerator:
Net loss attributable to common stockholders	$ (171)	$ (791)
Denominator:
Basic EPS denominator: weight-average common shares outstanding (in shares)	7,236	7,425
Diluted EPS denominator (in shares)	7,236	7,425
Basic loss per Common Share (in dollars per share)	$ (0.02)	$ (0.11)
Diluted loss per Common Share (in dollars per share)	$ (0.02)	$ (0.11)

Loss Per Share - Narrative (Details) - shares	3 Months Ended
Loss Per Share - Narrative (Details) - shares	Mar. 31, 2024	Mar. 31, 2023
Employee Stock Option
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Shares excluded from calculation of diluted EPS (in shares)	312,723	9,921
Restricted Stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Shares excluded from calculation of diluted EPS (in shares)	43,780	0

Comprehensive Income (Loss) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	$ 19,857	$ 18,808
Total other comprehensive (loss) income, net of tax	(189)	2,620
Ending balance	19,962	20,965
Total
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	(44,090)	(48,302)
Other comprehensive income (loss), net of tax, before reclassifications	(533)	1,880
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	344	740
Total other comprehensive (loss) income, net of tax	(189)	2,620
Ending balance	(44,279)	(45,682)
Defined Benefit Pension Items
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	(42,456)	(44,120)
Other comprehensive income (loss), net of tax, before reclassifications	0	0
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	344	740
Total other comprehensive (loss) income, net of tax	344	740
Ending balance	(42,112)	(43,380)
Foreign Currency Items
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance	(1,634)	(4,182)
Other comprehensive income (loss), net of tax, before reclassifications	(533)	1,880
Amounts reclassified from accumulated other comprehensive income, net of tax, to other, net, on the condensed consolidated statements of comprehensive income	0	0
Total other comprehensive (loss) income, net of tax	(533)	1,880
Ending balance	$ (2,167)	$ (2,302)

Restructuring Activities - Narrative (Details) $ in Thousands	3 Months Ended			12 Months Ended	36 Months Ended
	Mar. 31, 2024 USD ($)	Jun. 30, 2023 meeting	Mar. 31, 2023 USD ($)	Dec. 31, 2023 USD ($)	Dec. 31, 2026 USD ($)
Restructuring Cost and Reserve [Line Items]
Number of meetings held, minimum (in meetings) \| meeting		200
Restructuring expenses	$ 853		$ 0	$ 5,700
Expected cost to be incurred	$ 10,100
Forecast
Restructuring Cost and Reserve [Line Items]
Reorganization cost reductions					$ 16,000

Restructuring Activities - Restructuring Expense (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2024	Mar. 31, 2023	Dec. 31, 2023
Restructuring Cost and Reserve [Line Items]
Restructuring expenses	$ 853	$ 0	$ 5,700
Consulting and employee expense
Restructuring Cost and Reserve [Line Items]
Restructuring expenses	95
Severance
Restructuring Cost and Reserve [Line Items]
Restructuring expenses	747
Facility and other expenses
Restructuring Cost and Reserve [Line Items]
Restructuring expenses	$ 11

Restructuring Activities - Changes in Liabilities (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($)
Restructuring Reserve [Roll Forward]
Beginning balance:	$ 3,756
Additions	853
Payments and adjustment	(4,162)
Ending balance:	447
Consulting and Employee
Restructuring Reserve [Roll Forward]
Beginning balance:	3,574
Additions	95
Payments and adjustment	(3,669)
Ending balance:	0
Severance
Restructuring Reserve [Roll Forward]
Beginning balance:	144
Additions	747
Payments and adjustment	(444)
Ending balance:	447
Facility, asset impairment and other expense
Restructuring Reserve [Roll Forward]
Beginning balance:	38
Additions	11
Payments and adjustment	(49)
Ending balance:	$ 0

Segment Reporting - Narrative (Details)	3 Months Ended
Segment Reporting - Narrative (Details)	Mar. 31, 2024 segment
Segment Reporting [Abstract]
Number of reportable segments	4

Segment Reporting - Financial Information by Segment (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Segment Reporting Information [Line Items]
Revenue	$ 45,448	$ 47,120
Segment operating expense	44,027	45,001
Contribution margin (loss)	1,421	2,119
Overhead allocation	0	0
EBITDA	1,421	2,119
Depreciation and amortization	1,046	1,066
Operating income (loss)	375	1,053
Operating Segments \| Marketing Services
Segment Reporting Information [Line Items]
Revenue	8,921	11,239
Segment operating expense	7,150	9,259
Contribution margin (loss)	1,771	1,980
Overhead allocation	806	789
EBITDA	965	1,191
Depreciation and amortization	177	49
Operating income (loss)	788	1,142
Operating Segments \| Customer Care
Segment Reporting Information [Line Items]
Revenue	12,442	11,629
Segment operating expense	9,407	9,388
Contribution margin (loss)	3,035	2,241
Overhead allocation	582	714
EBITDA	2,453	1,527
Depreciation and amortization	62	208
Operating income (loss)	2,391	1,319
Operating Segments \| Sales Services
Segment Reporting Information [Line Items]
Revenue	4,662	2,787
Segment operating expense	3,339	2,266
Contribution margin (loss)	1,323	521
Overhead allocation	194	0
EBITDA	1,129	521
Depreciation and amortization	195	192
Operating income (loss)	934	329
Operating Segments \| Fulfillment and Logistics Services
Segment Reporting Information [Line Items]
Revenue	19,423	21,465
Segment operating expense	17,043	18,509
Contribution margin (loss)	2,380	2,956
Overhead allocation	801	758
EBITDA	1,579	2,198
Depreciation and amortization	248	246
Operating income (loss)	1,331	1,952
Restructuring Expense
Segment Reporting Information [Line Items]
Revenue	0	0
Segment operating expense	853	0
Contribution margin (loss)	(853)	0
Overhead allocation	0	0
EBITDA	(853)	0
Depreciation and amortization	0	0
Operating income (loss)	(853)	0
Unallocated Corporate
Segment Reporting Information [Line Items]
Revenue	0	0
Segment operating expense	6,235	5,579
Contribution margin (loss)	(6,235)	(5,579)
Overhead allocation	(2,383)	(2,261)
EBITDA	(3,852)	(3,318)
Depreciation and amortization	364	371
Operating income (loss)	$ (4,216)	$ (3,689)

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