Major US Insurance Group Selects Jacada to Simplify Customer Interactions
February 05 2013 - 10:44AM
Business Wire
Jacada, Inc., a leading global provider of customer service
technology designed to simplify the interaction between businesses
and their customers, today announced that it has signed a material
agreement with a top ten ranking US insurance group to provide
real-time process guidance and automation solutions to support
policy servicing and processing operations across multiple lines of
business. The insurance group is one of the nation’s largest
providers of property and casualty insurance, public-sector
retirement plans, and other personal and commercial insurance
lines. The group’s use of Jacada’s process guidance solutions will
further extend the partnership between them and Jacada beginning
with their implementation of Jacada’s Workspace Customer Service
Desktop solution.
“Jacada is honored to have been selected to be the core process
guidance and automation provider,” said Guy Yair, Co-CEO, Jacada.
“We applaud their dedication in continuously improving the already
impressive levels of efficiency, accuracy, and customer service to
its members and we are committed to ensuring their success in the
years to come.”
Jacada solutions help ensure that critical knowledge is
presented to customer service representatives at just the right
time and just in the right context to ensure smooth and efficient
customer interactions. In a similar fashion, back-office operations
also benefit from the Jacada solution as it provides just-in-time
guidance and knowledge necessary to streamline these customer
supporting activities. As the insurance group continues its goal of
setting the standard in providing customers with exceptional
service, Jacada continues its commitment to delivering the tools
and solutions that support these efforts.
About Jacada
Jacada solutions help organizations improve their customer
experiences and reduce their operational costs. Jacada enables
organizations to deliver advanced customer and agent interactions
by implementing cutting‐edge mobile customer service solutions,
agent desktops, and process optimization tools. Customers can
benefit from an improved customer service experience at every touch
point with the organization, whether at the call center, on the
mobile or at the retail store. Jacada projects often deploy in less
than six months, and our customers can often realize a complete
return on investment within 12 months of deployment. Founded in
1990, Jacada operates globally with offices in Atlanta, USA;
London, England; Munich, Germany; and Herzliya, Israel. More
information is available at www.Jacada.com.
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