Citibank Ranks No. 1 in Customer Satisfaction for Second-Straight Year in ACSI Report
November 16 2017 - 8:30AM
Business Wire
“Citibank Remains the Highest-Scoring National
Bank”- ACSI
For the second year in a row, Citibank ranked No. 1 for customer
satisfaction compared to national banks in a report released this
week by the American Customer Satisfaction Index, or ACSI.
The ACSI report also ranked Citibank No. 1 among national banks
for customer loyalty, customer retention, website satisfaction,
call center satisfaction, ease of adding/changing accounts,
competitiveness of rates, and speed of transactions in branches.
Citibank shared a No. 1 ranking for ease of understanding
information about accounts and courtesy of staff.
“We’re thrilled to top the ACSI ranking for customer
satisfaction again this year and I’d like to thank our customers
for their continued loyalty,” said Will Howle, President of Citi
U.S. Retail Banking. “This No. 1 ranking speaks to our unwavering
commitment to our customers - from the moment they walk into a
branch, login online, or engage with us digitally on their
smartphones.”
During the past year, Citibank has implemented a number of
product, network and mobile enhancements to better serve its
customers, including:
- Quick Lock for debit, which allows
customers who misplace their cards to temporarily halt new card
purchases, ATM withdrawals and ATM transfers without impacting
other transactions, such as recurring payments.
- Enabling customers to make P2P payments
using Citi with Zelle®.
- Access to an expanded surcharge-free
ATM network with more than 60,000 ATMs, more than any other bank,
including retail locations such as CVS, Costco, Target, Duane
Reade, Rite Aid and most Walgreens.
- New functionality for the Citi Mobile
App® for iPhone® that combines banking, wealth management and money
movement capabilities and offers a suite of cutting-edge servicing
and authentication features.
- The launch of an enhanced
Citigold® experience that offers
clients a personalized, tailored level of service, exclusive
benefits, and the world-class investment capabilities of Citi
Personal Wealth Management.
- The introduction of Citi Priority, a
new value proposition that includes on-demand financial guidance,
digital tools and an enhanced level of benefits.
About ASCI
The 2017 American Customer Satisfaction Index (ACSI®) Finance
and Insurance report covers banks, credit unions, health insurance,
property and casualty insurance, life insurance and internet
investment services.
About Citi
Citi, the leading global bank, has approximately 200 million
customer accounts and does business in more than 160 countries and
jurisdictions. Citi provides consumers, corporations, governments
and institutions with a broad range of financial products and
services, including consumer banking and credit, corporate and
investment banking, securities brokerage, transaction services, and
wealth management.
Additional information may be found at www.citigroup.com |
Twitter: @Citi | YouTube: www.youtube.com/citi | Blog:
http://blog.citigroup.com | Facebook: www.facebook.com/citi |
LinkedIn: www.linkedin.com/company/citi.
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version on businesswire.com: http://www.businesswire.com/news/home/20171116005803/en/
Media:Citi Public AffairsDrew Benson,
212-559-0475drew.benson@citi.com
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