Carvana Named #2 Automotive Brand on Forbes 2022 Most Customer-Centric Companies List
June 15 2022 - 11:36AM
Business Wire
New Forbes Recognition Lands On Heels of
Carvana Securing No. 290 on the Fortune 500
Carvana (NYSE: CVNA), the industry pioneer for buying and
selling used cars online, is recognized as the No. 2 automotive
brand in the U.S. as designated by Forbes 2022 Most
Customer-Centric Companies List. This recognition lands on the
heels of Carvana also being named by Forbes as the No. 1 large
employer in the Retail and Wholesale industry and one of America’s
best employers for diversity in 2022. Landing atop the list of most
customer-oriented auto companies reinforces Carvana’s leadership as
the fastest organic growth used auto retailer in U.S. history,
proving the company has successfully changed the way people buy and
sell used cars, as powered by a community of more than 20,000 team
members who believe in treating people better.
“Since day one, Carvana’s core values have guided our mission of
creating a better car buying and selling experience for people.
Through a constant focus on creating amazing customer experiences,
with an unwavering dedication to technology and innovation, we
operate with shared values that have helped us set a new automotive
retail standard for how customers should be treated: with care,
honesty and respect,” said Ernie Garcia, Carvana founder and CEO.
“As we continue our work to improve and modernize the
automotive experience for people, being recognized by Forbes this
year for our unwavering dedication to our customers is really
motivating and reaffirming.”
Carvana takes a comprehensive approach to treating people
better, starting with its team members so that they can in turn
take the best possible care of its customers, driving them happy
through their car shopping, buying or selling experience, and
according to Forbes, the approach is one that is changing the tide
across the rest of the automotive industry. Carvana has improved
the way people buy – and sell – cars, demonstrated by its
industry-leading Net Promoter Score (NPS) and 4.7 out of 5 star
customer experience rating average. Carvana continues to grow, now
serving more than 80% of the U.S. population across more than 300
markets. With a continued focus on people-first values,
industry-leading customer care, technology and innovation, Carvana
has become the second largest used automotive retailer in the U.S.
and one of the fastest companies to debut on the Fortune 500.
Carvana has corporate locations in Tempe, Los Angeles, Atlanta
and the Bay Area. It also has several Inspection and Reconditioning
Centers, patented Car Vending Machines, and hubs throughout the
United States. Its intuitive and convenient online car buying,
selling and financing experience enables customers to quickly and
easily shop through thousands of vehicles, finance, trade in or
sell their current vehicle to Carvana, sign contracts and schedule
delivery or pickup at one of more than 30 patented, automated Car
Vending Machines.
About Carvana (NYSE: CVNA)
Founded in 2012 and based in Phoenix, Carvana’s (NYSE: CVNA)
mission is to change the way people buy and sell cars. With a
continued focus on its customers, technology and innovation,
Carvana offers an intuitive and convenient online car buying,
selling, and financing experience. Carvana.com enables customers to
quickly and easily shop more than 70,000 vehicles, finance, trade
in or sell their current vehicle to Carvana, sign contracts and
schedule delivery or pickup at one of its patented, automated Car
Vending Machines. Carvana is a Fortune 500 company, providing
as-soon-as-next-day delivery to customers in over 300 U.S.
markets.
For further information on Carvana, please visit
www.carvana.com, or connect with us on Facebook, Instagram,
Twitter, YouTube or the Carvana Blog.
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Carvana Communications Kristin Thwaites press@carvana.com
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