8x8 Announces ‘Industry First’ VoIP SLA Guaranteeing Highest Availability and Call Quality Over the Public Internet
February 12 2015 - 7:15AM
Business Wire
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based
unified communications and contact center solutions, today
announced it is offering an unprecedented Service Level Agreement
(SLA) to qualified enterprise customers that guarantees the
industry’s highest levels of service availability and voice quality
for calls transmitted over the public Internet.
While typical VoIP SLAs are limited to the service provider’s
network and not the underlying connection, 8x8’s “Performance
Assured” SLA is the first of its kind to guarantee end-to-end VoIP
service uptime, reliability and call quality over any underlying
broadband network the customer chooses, be it the public Internet,
an MPLS (Multiprotocol Label Switching) network or a dual
MPLS/public Internet connection.
“The ability to deliver and guarantee enterprise grade service
availability and voice quality normally reserved for private
connections reinforces 8x8’s position as a market leader,” said
Diane Myers, principal analyst, Infonetics
Research, part of IHS Inc. “This assurance that 8x8’s
hosted PBX and unified communications solution meets the quality
and reliability requirements of customers, while at the same time
delivering valuable benefits, will go a long way in supporting
8x8’s push into the midmarket and enterprise segment.”
8x8’s “Performance Assured” SLA provides guarantees of more than
99.99% uptime in addition to a Mean Opinion Score (MOS) of greater
than or equal to 3.0 for at least 98% of all calls carried over the
network, including those using compressed codecs such as G.729a
which typically exhibit less than toll quality MOS scores even
under perfect network conditions.
“8x8 has invested significant engineering and operations
resources to perfect the delivery of VoIP over the public
Internet,” said Mehdi Salour, Senior Vice President of Network
Operations and Support at 8x8. “The technologies we have invented
and the relentless effort we have made to measure availability and
service quality for every call have given us the data we need to
provide our customers with this new service level agreement.”
The ability to offer these unprecedented service level
guarantees over the public Internet is an outcome of many years of
internal service and feature utilization analysis which 8x8 has
been conducting to help identify problems with customer networks
and provide proactive customer service. 8x8 customers who utilize
8x8’s recently announced Virtual Office Analytics “Service Quality”
solution now have the ability to view individual call and
consolidated MOS score detail themselves in real time to enable
administrators to manage and isolate any network issues that may be
impacting call quality.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable cloud-based unified communications and virtual contact
center solutions to more than 40,000 businesses operating in over
40 countries across six continents. 8x8's out-of-the-box cloud
solutions replace traditional on-premises PBX hardware and
software-based systems with a flexible and scalable Software as a
Service (SaaS) alternative, encompassing cloud business phone
service, contact center solutions, and conferencing. For additional
information, visit www.8x8.com, or www.8x8.com/UK or
connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.Tim
Polakowski, 408-883-8434tim.polakowski@8x8.com
8x8 (NYSE:EGHT)
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