Humana-Owned Health Care Facilities Implement New COVID-19 Prevention Standards
May 04 2020 - 9:00AM
Business Wire
Conviva Care Centers, Partners in Primary Care,
and Family Physicians Group staffs create new standards for patient
safety
Leading health and well-being company Humana Inc. (NYSE: HUM)
announced today that its senior-focused primary care subsidiaries
Conviva Care Centers, Partners in Primary Care, and
Family Physicians Group have implemented new company
COVID-19 Prevention Standards intended to ensure the highest
level of safety when patients attend in-person doctor appointments,
providing patients confidence to receive much-needed tests and
health screenings.
“The medical professionals at Conviva Care Centers, Partners in
Primary Care, and Family Physicians Group are committed to meeting
the needs of all of their patients – and are taking every
precaution they know to take to keep their patients safe,” said
William Shrank, MD, MPHS, Humana’s Chief Medical and Corporate
Affairs Officer. “These COVID-19 Prevention Standards are based on
guidance from the CDC and local health departments. For those
patients who need or prefer to receive care in person, they can be
assured that our teams are well prepared to deliver that care as
safely as possible.”
Below is a list of the primary COVID-19 Prevention
Standards staff members are following at Conviva Care Centers,
Partners in Primary Care, and Family Physicians Group facilities to
ensure the safety of our patients and staff:
COVID-19 Prevention
Standards
Healthy Staff
- All center staff members will undergo a daily COVID-19
screening, including a temperature check. They will also wear a
mask at all times, in addition to other appropriate personal
protective equipment (PPE), as recommended by the Centers for
Disease Control and Prevention (CDC).
Patient Health
- All patients and guests are greeted at the center entrance
where a COVID-19 screening process is conducted including
temperature check. Each patient is provided a mask and hand
sanitizer before entering the center.
- Sick patients are immediately taken to exam rooms to limit time
in our waiting rooms or common areas.
- Assist patients in using home delivery services for food and
medications.
Prevention with Distancing
- Designated treatment areas are used to care for suspected and
symptomatic COVID-19 patients.
- Appointment times are being adjusted to separate our
symptomatic and non-symptomatic patients.
- Center furniture has been rearranged to create appropriate
social distancing for anyone who may be in our waiting rooms or
common areas.
Clean Clinical Environment
- Exam rooms are cleaned and disinfected between each patient
visit.
- Every center is comprehensively cleaned and disinfected each
night in accordance with CDC guidelines.
- High-traffic, high-touch areas are disinfected several times
throughout the day.
Alternative Visit Options
- Telehealth visits will still be an available option for those
patients who can be safely monitored and/or treated remotely. The
doctor and patient will decide together if it is the right time for
the patient to return to the center. For patients who are not able
to travel to a center for their scheduled appointments, we are
continuing to offer video visits and phone visits.
COVID-19 Prevention Standards are grounded in guidance from the
CDC and local health departments, and are subject to change in
order to provide a safe environment for face-to-face interactions
in our centers.
“The safety of our patients and staff members is our top
priority, now and always,” said Tina Shenouda, MD, Partners in
Primary Care and Family Physicians Group’s Chief Medical Officer.
“For patients who prefer to have face-to-face visits with their
physician and care team, we are looking forward to seeing them in
our centers and putting forth our COVID-19 Prevention Standards –
to reinforce the safety protocols and add an additional layer of
protection for our patients and staff. For those patients who have
some reservations about face-to-face visits, we will continue to
offer telehealth and curbside visits in some locations.”
For those patients who cannot attend an in-person appointment,
these practices offer robust virtual care options. Conviva Care
Centers, Partners in Primary Care, and Family Physicians Group are
leveraging and extending their value-based care model to ensure
continued access to care for their patients. In addition to making
proactive outreach calls to patients, these practices have adapted
their care delivery to support social distancing by helping seniors
adopt new technology in video visits and virtual health education.
This extends care into the home – supporting CDC directives to keep
this most vulnerable patient population safe.
“Putting our patients first is part of our DNA at Conviva and
the COVID-19 Prevention Standards are critical to maintaining the
safety of our patients and team members,” said Steve Lee, MD,
President of Conviva Physician Group. “Regular temperature checks
and masks for staff members and our patients are essential
enhancements that help to keep everyone safe. Our patients are put
at ease, reassured and comforted by the calls they receive from
their physicians for telemedicine visits, and when they need to be
seen they know that excellent standards are in place for their safe
transportation, arrival, and treatment at our centers.”
About Conviva Care
Centers
Conviva continues to reinvent excellence in healthcare by
embracing meaningful patient relationships focused on producing
optimal health outcomes. With more than 90 convenient locations
throughout Florida (Broward County, Daytona Beach, Jacksonville,
Miami-Dade County, Palm Beach County and Tampa/Gulf Coast) and
Texas (Corpus Christi, El Paso and San Antonio), the vast network
of Conviva Care Centers is comprised of a multi-disciplinary team
of more than 300 primary care physicians and over 800 affiliated
specialists that provide a wide range of vital healthcare services
that patients require daily, including the advantages of senior
care activity centers and 24/7 on-call physicians. The success of
Conviva is measured by its patients’ clinical outcomes and
long-term health benefits. To learn more, visit
http://www.ConvivaCareCenters.com, or call (833) CONVIVA.
About Partners in Primary Care &
Family Physicians Group
Partners in Primary Care (Partners) is a primary care medical
group practice operating centers in Kansas, Missouri, North
Carolina, South Carolina, and Texas under the Partners in
Primary Care brand, as well as centers in Florida operated
under the Family Physicians Group (FPG) brand. Partners and
FPG have a strong emphasis on senior-focused primary care to
members of Medicare Advantage health plans. Partners and FPG are
committed to providing personalized, high-quality primary care
combined with an excellent patient experience. Partners and FPG
have experience in both the treatment and management of most
chronic and acute-care conditions. The practices also provide
health education and value-added, well-being services at their
centers and around their neighborhoods to help both patients and
community members improve their health. The management services
organization for Partners and FPG is a wholly owned subsidiary of
Humana Inc. (NYSE: HUM). For more information, visit
PartnersinPrimaryCare.com or fpg-florida.com/.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
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version on businesswire.com: https://www.businesswire.com/news/home/20200504005414/en/
Jim Turner Humana Corporate Communications 502-608-2897
jturner2@humana.com
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