Medallia and Ipsos Give Healthcare Providers HCAHPS Solution and Complete Understanding of Patient Experience
July 22 2020 - 7:00AM
Business Wire
Patient experience platform combined with
Centers for Medicare and Medicaid (CMS) certification to administer
HCAHPS provides real-time patient insights that drive intelligent
action for improved patient satisfaction and outcomes
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced Medallia Total Healthcare Experience,
powered by Ipsos, a new solution for healthcare systems combining
Medallia Experience Cloud with Ipsos’ ability to administer most
Consumer Assessment of Healthcare Providers and Systems - a set of
surveys that ask patients to report on their health care
experiences - (CAHPS) surveys including HCAHPS. The Hospital
Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
survey was the first national, standardized, publicly reported
survey of patients' perspectives of hospital care. The Medallia and
Ipsos combination enables providers to capture rich patient
experience signals with video, audio, and text across the entire
patient journey while also satisfying CMS requirements.
“The COVID Pandemic has accelerated fundamental change in
healthcare, patient experience and telehealth. The combination of
Medallia and Ipsos gives providers essential insights into patient
sentiment and satisfaction,” said Leslie Stretch, chief executive
officer for Medallia.
Armed with real-time patient insights, healthcare providers have
the power to identify and address issues along the patient journey,
such as digital experiences, telehealth technologies, and
in-facility issues such as long wait times. Real-time patient
feedback is also valuable in identifying and addressing clinical
process challenges which results in improved patient and business
outcomes.
“Ipsos has a decades-long CAHPS and healthcare consultancy
practice and we are looking forward to working with Medallia to
bring our combined capabilities to healthcare systems,” said Katie
Joyce, Executive Vice President for Ipsos.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
About Ipsos
Ipsos is the third largest market research company in the world,
present in 90 markets and employing more than 18,000 people. Our
passionately curious research professionals, analysts and
scientists have built unique multi-specialist capabilities that
provide true understanding and powerful insights into the actions,
opinions and motivations of citizens, consumers, patients,
customers or employees. Our 75 business solutions are based on
primary data coming from our surveys, social media monitoring, and
qualitative or observational techniques. “Game Changers” – our
tagline – summarizes our ambition to help our 5,000 clients
navigate with confidence our world of rapid change.
Founded in France in 1975, Ipsos is listed on the Euronext Paris
since July 1, 1999. The company is part of the SBF 120 and the
Mid-60 index and is eligible for the Deferred Settlement Service
(SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP
www.ipsos.com
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