Socrates.ai and Mercer Partner to Improve the Employee Experience
December 15 2021 - 6:00AM
Socrates.ai, a leading employee experience platform, today
announced its new partnership with Mercer, a global talent
consultancy and a wholly-owned subsidiary of Marsh & McLennan
Companies, Inc. (NYSE: MMC). Under the terms of the relationship,
the Mercer Belong platform will now automatically include
Socrates.ai chat functionality to support all 150+ existing Belong
customers as well as any new Belong customers moving forward.
Mercer Belong will have the ability to serve as the "front door"
for Belong customers' other applications such as Workday,
ServiceNow, etc., through the chat experience supported in Belong.
The Socrates.ai Return on Experience Platform is a comprehensive
enterprise-grade employee experience platform that delivers one
place to go for anything an employee wants to ask or do from any
digital channel such as MS Teams, Slack, intranets or text
messaging. Socrates automatically processes all the federated
sources of content in the enterprise and responds to questions with
a single answer versus presenting an endless and frustrating
selection of search results. Socrates also integrates with all
customers' systems of record and personalizes the information and
experience to the individual, maximizing a company's investment in
their existing infrastructure, eliminating calls to the call center
and enabling enterprises to deliver consumer experiences picking up
where Single Sign-On (SSO) stops.
Melissa Swisher, CRO of Socrates.ai, commented, "We are thrilled
to expand our partnership with Mercer. Mercer is at the forefront
of helping companies move ahead in their digital transformation
journeys and solutions to their customers. It is an honor to
partner with Mercer and offer a world-class solution to Mercer
customers. By Mercer and Socrates coming together, it marries
best-in-class technology and digital transformation services that
will exponentially impact customers' ROI and employee
experiences.
Socrates.ai helps companies embrace the complex, rapidly
changing world to address up to 90 percent of employee questions in
one second or less. By integrating with the existing systems,
applications and content used for work every day, Socrates.ai
delivers a unified, simplified employee experience. To learn more,
visit https://socrates.ai/how-it-works.
About Socrates.ai
Socrates.ai builds on humanity in the best way possible –
via real conversations in real-time – to deliver consumer
experiences in the workplace. Socrates leverages artificial
intelligence providing personalized answers employees need.
Employees receive actionable information and can make updates
through a single conversational experience instead of navigating
multiple applications.
Since launching in 2017, Socrates.ai has raised more
than $26 million in funding from leading venture capital firms and
been named a Gartner "Cool" Vendor, Top 10 Virtual Assistant
Solution Providers by CIO Magazine and Hot Startup by Business
Insider, and one of six selected for Mercer's inaugural HRTech
Incubator Program. To learn more, visit Socrates.ai and follow
@SocratesAI on Twitter and LinkedIn.
Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners.
Media Contacts:
Kate Achille
The Devon Group for Socrates.ai
kate@devonpr.com
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