NEW YORK, July 25, 2016 /PRNewswire/ -- When it comes
to customer satisfaction in the United
States, Verizon Enterprise Solutions ranks highest in the
large enterprise business segment among business wireline service
providers, according to the J.D. Power 2016 U.S. Business Wireline
Satisfaction Study released on July
21.
Verizon Enterprise outperformed the industry average in overall
satisfaction. The study addresses six factors of satisfaction, in
order of importance:
- Performance and reliability,
- Cost of service,
- Communications,
- Sales representatives and account executives,
- Billing, and
- Customer service.
The study found that providers offering value-added services
that improve technology capabilities for business customers (e.g.
managed services to support network infrastructure) achieve higher
overall satisfaction scores than do providers not offering such
services. It also notes that the top reason businesses chose their
current provider is network quality and network speed (35
percent).
"This award from J.D. Power is demonstration that we are making
strong progress in delivering hands-down, the best customer
experience in the industry," said Chris
Formant, senior vice president and group president of
Verizon Enterprise Solutions. "We strive every day to provide the
best tech solutions coupled with the highest levels of service and
expertise so that our customers can focus on their own core
business and leave the communications infrastructure to us."
The study is based on responses from more than 3,300 business
customers of data and voice services including large enterprise
businesses (companies with 500 or more employees) in the United States and includes evaluations of
their data and voice service providers. The study was fielded in
April and May 2016.
Serving 99 percent of the Fortune 500, Verizon Enterprise
Solutions creates global connections that generate growth, drive
business innovation and move society forward. With
industry-specific solutions and a full range of global wholesale
offerings provided over the company's secure mobility, cloud,
strategic networking and advanced communications platforms, Verizon
Enterprise Solutions helps open new opportunities around the world
for innovation, investment and business transformation.
For more information about Verizon Enterprise Solutions, visit:
www.verizonenterprise.com.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated nearly
$132 billion in 2015 revenues.
Verizon operates America's most reliable wireless network, with
112.6 million retail connections nationwide. The company also
provides communications and entertainment services over America's
most advanced fiber-optic network, and delivers integrated business
solutions to customers worldwide.
Verizon's Online News Center: News releases, feature stories,
executive biographies and media contacts are available at Verizon's
online News Center at www.verizon.com/news/. News releases are also
available through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Verizon Enterprise Online News Room: News releases, blog posts,
media contacts and other information are available at Verizon
Enterprise Solutions News & Insights
(news.verizonenterprise.com). News from Verizon Enterprise
Solutions is also available through an RSS feed at
http://www.verizonenterprise.com/rss-options/.
Media contact:
Janet
Brumfield
+1.614.582.9636
janet.brumfield@verizon.com
Twitter: janet_brumfield
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SOURCE Verizon