Crafter’s Companion Improves Fulfilment Efficiency by 25% and Reduces Error Rate to Less Than 1% with Descartes Ecommerce Warehouse Solution
August 29 2023 - 5:45AM
Descartes Systems Group (Nasdaq: DSGX) (TSX: DSG), the global
leader in uniting logistics-intensive businesses in commerce,
announces that international craft retailer Crafter’s Companion has
implemented Descartes’ cloud-based ecommerce warehouse management
solution (WMS) to improve the efficiency of its warehouse
operations. In addition to realising higher customer satisfaction
as a result of faster order processing, the company’s error rate in
fulfilment has dropped significantly by increasing the accuracy of
its existing pick and pack process using barcode-based scanning
processes.
“At Crafter’s Companion, our customers are at the heart of
everything we do and being a dynamic and agile business allows us
to deliver solutions that really benefit our customers. With the
new solution, we have achieved a 25% increase in fulfilment
efficiency with an error rate of less than 1%,” said Mark Allsop,
CEO of Crafter’s Companion. Sara Davies, founder and creative
director of Crafter’s Companion, added: “We’re thrilled to be
working with Descartes and implementing its ecommerce WMS in our
global, 54,000 sq ft distribution centre is an important milestone
for the business. The software is helping us operate to our full
potential, as we continue to service our amazing worldwide
community of customers.”
Part of Descartes’ ecommerce solution suite, the Descartes
ecommerce WMS helps direct-to-consumer brands and ecommerce
retailers drive significant efficiencies across order fulfilment
processes to provide a remarkable customer experience. The solution
helps ensure that retailers can ship on time, ship the right items,
not oversell existing inventory, and have full transparency into
warehouse operations. The solution is pre-integrated with major
ecommerce platforms, such as ChannelAdvisor, Shopify Plus,
Brightpearl and others, to accelerate implementation and time to
value. Order information is automatically available to be executed
via mobile-driven multi-order pick-and-pack strategies and then fed
into Descartes and third-party parcel shipment systems.
“We’re proud to enable Crafter’s Companion to pursue its global
growth strategy with scalable processes and highly accurate
fulfilment operations,” said Dirk Haschke, VP & General
Manager, Ecommerce at Descartes. “The company’s focus lies on its
customers’ satisfaction and by ensuring efficient intralogistics
processes, Descartes’ ecommerce WMS helps to fulfil the promises
made.”
About Crafter’s CompanionCrafter’s Companion is
a market-leading craft and art materials retailer headquartered in
the North-East of England and California, USA. Founded in 2005 by
businesswoman Sara Davies, the international company now employs
more than 200 staff and exports products from its global
distribution hub to more than 40 countries across Europe, Asia,
Australia and North and South America. As a multi-channel retailer,
Crafter's Companion supplies its products directly to consumers
online and through its retail stores, as well as via its trade,
wholesale and TV shopping partners. To satisfy a growing demand for
TV shopping, in 2020, the company created a custom-built UK studio,
launching its own digital channel which broadcasts more than 2000+
hours of live show to its worldwide community each year. For more
information visit www.crafterscompanion.eu.
About DescartesDescartes (Nasdaq: DSGX) (TSX:
DSG) is the global leader in providing on-demand,
software-as-a-service solutions focused on improving the
productivity, security and sustainability of logistics-intensive
businesses. Customers use our modular, software-as-a-service
solutions to route, track and help improve the safety, performance
and compliance of delivery resources; plan, allocate and execute
shipments; rate, audit and pay transportation invoices; access
global trade data; file customs and security documents for imports
and exports; and complete numerous other logistics processes by
participating in the world’s largest, collaborative multimodal
logistics community. Our headquarters are in Waterloo, Ontario,
Canada and we have offices and partners around the world. Learn
more at www.descartes.com, and connect with us
on LinkedIn and Twitter.
Global Media Contact Andra SchazTel: +49 (0)89
961 60 61 66aschaz@descartes.com
Cautionary Statement Regarding Forward-Looking
StatementsThis release contains forward-looking
information within the meaning of applicable securities laws
(“forward-looking statements”) that relate to Descartes’ solution
offerings and potential benefits derived therefrom; and other
matters. Such forward-looking statements involve known and unknown
risks, uncertainties, assumptions and other factors that may cause
the actual results, performance or achievements to differ
materially from the anticipated results, performance or
achievements or developments expressed or implied by such
forward-looking statements. Such factors include, but are not
limited to, the factors and assumptions discussed in the section
entitled, “Certain Factors That May Affect Future Results” in
documents filed with the Securities and Exchange Commission, the
Ontario Securities Commission and other securities commissions
across Canada including Descartes’ most recently filed management’s
discussion and analysis. If any such risks actually occur, they
could materially adversely affect our business, financial condition
or results of operations. In that case, the trading price of our
common shares could decline, perhaps materially. Readers are
cautioned not to place undue reliance upon any such forward-looking
statements, which speak only as of the date made. Forward-looking
statements are provided for the purposes of providing information
about management’s current expectations and plans relating to the
future. Readers are cautioned that such information may not be
appropriate for other purposes. We do not undertake or accept any
obligation or undertaking to release publicly any updates or
revisions to any forward-looking statements to reflect any change
in our expectations or any change in events, conditions or
circumstances on which any such statement is based, except as
required by law.
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