Blue Prism and TrustPortal Partner to Unify Human and Digital Workforces
January 17 2018 - 8:00AM
Blue Prism (AIM:PRSM) and TrustPortal Solutions have joined
forces to deliver an integrated Digital Workforce that combines
Human to Robot (H2R) technology with Blue Prism’s trusted RPA
platform, enabling users to dynamically interact with any given
automated process in real time. TrustPortal has integrated its
secure, dynamic front-end user interface with Blue Prism’s Digital
Workforce Operating System so customers can take advantage of a
wide range of new automation capabilities resulting in a complete
end-to-end experience.
These new capabilities unify front and back office processes
while helping extend Robotic Process Automation (RPA) deployments
to more complex and time-consuming work flows. By enabling
real-time human interactions, organizations can collaborate and
streamline decision making on any given automated process,
including approval, sign-off, change and review.
By enabling digital services to interact with Blue Prism RPA,
and allowing human interactions to be implemented by robot-driven
workflows, this solution extends Blue Prism’s Digital Workforce to
all functions across an organization. Front office employees and
omnichannel customers can now utilize fully digitized, automated
services to replace a wide range of manual customer service and
technical support scenarios, increasing productivity without
requiring cumbersome client installs.
“Blue Prism continues to expand its partner ecosystem to deliver
best of breed capabilities on its Digital Workforce Operating
System,” said John O’Brien, Research Director, RPA customer
experiences, HfS Research. “The aim is to seamlessly integrate
front, mid and back office automations, and dissolve legacy
operational silos, which will drive better business outcomes and
enhance customer experiences. Removing these artificial barriers
through automation is a key plank of HfS’ Digital
OneOffice vision.”
The TrustPortal/Blue Prism integration enables the creation of
browser based dynamic forms, from any Blue Prism workflow,
interacting process activities across multiple IT platforms
including legacy systems, web front-ends, mobile applications and
chatbots. Customers and partners also have the comfort knowing that
all data transactions are highly secure, leveraging RSA private
4096-bit key encryption and Advanced Encryption Standard (AES-256)
data security. The combined TrustPortal/Blue Prism solution is also
highly scalable and provides drag and drop configuration to reduce
deployment times whilst extending automation capabilities
throughout an organization.
Customer benefits include:
- Increased Productivity: Dynamic front end
increases front office productivity allowing for automated
provisioning of Blue Prism software robots in real time while
dealing with client-facing operations. This speeds up the delivery
of tasks and improves the customer experience benefiting both the
customer and the organization.
- Easy to Use & Intuitive: Digitize legacy
systems through new web front-ends, mobile applications and
chatbots. This enables human interactions and decision making
throughout the automation process helping streamline the
decision-making process.
- Ultra-Secure: Leading encryption technology
ensures that only authorized “key” holders can access the data and
all data held in TrustPortal is secure (this includes UK Government
/ ISO27001 hosting and security, data in UK, SHA512
encrypted).
- New Services Capabilities: Enables companies
to rapidly deploy new automated services to their customers by
building processes from the customer or front office environment
across back office systems and operations.
David Moss, CTO and co-founder of Blue Prism, added that, “to
scale RPA, organizations need an end-to-end process view. Our
partnership with TrustPortal delivers easy, secure & scalable
front office assisted automation, powered by our leading,
enterprise grade, Digital Workforce Operating System.”
Martin Meikle-Small, Managing Director of TrustPortal,
commented, “Our strategic partnership with Blue Prism will provide
the market with new enterprise offerings which leverage the power
of their Digital Workforce Operating System to offer unrivalled
automation opportunities.”
About Blue PrismAs the pioneer, innovator and
market leader in Robotic Process Automation (RPA), Blue Prism
delivers the world’s most successful Digital Workforce. The
company’s software robots automate complex work processes while
meeting the requirements of the most demanding IT environments,
where security, compliance and scalability are paramount.
Blue Prism provides a scalable and robust execution platform for
best-of-breed AI and cognitive technologies and has emerged as the
trusted and secure RPA platform of choice for the Fortune 500.
Billions of transactions and hundreds of millions of hours of work
are executed on Blue Prism robots from renowned companies including
Aegon, BNY Mellon, Commerzbank, IBM, ING, Maersk, Nokia, Nordea,
Procter & Gamble, Raiffeisen Bank, Siemens, Westpac and Zurich.
For more information about Blue Prism (AIM:PRSM),
visit www.blueprism.com and follow the company
on LinkedIn and Twitter.
About TrustPortal
SolutionsTrustPortal is a dynamic software company
focusing on innovative developments in the Robotics Process
Automation (RPA) industry. With proven industry wide solutions,
TrustPortal is well positioned to become a world leader in enabling
Human to Robot (H2R) digital services. TrustPortal’s secure and
scalable solutions deliver new levels of productivity and cost
savings to enterprise wide automation strategies.
Media Contacts: Andre FuochiBlue
Prism+1-469-394-7274
andre.fuochi@blueprism.com
Stewart GuyTrustPortal+44 7802 696537stewart@trustportal.org
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