LOS
ANGELES, April 18, 2024 /PRNewswire/ --
Broadvoice, an omnichannel contact center platform and unified
communications provider for small and mid-market enterprises and
BPOs, announced a series of new hires to meet the demands of its
rapidly growing Channel Partner Program in the CCaaS market.
Jessica Cervera joins Broadvoice as
National CX Specialist, while Kimberly
Rusch and Madelyn Webster
were named Regional Channel Managers.
"As part of our channel-first strategy, Broadvoice continues to
invest in the best talent to support our growing network of channel
partners," said Jason Shawgo, Vice
President of Channel Sales for Broadvoice. "With their deep
industry knowledge of the rapidly evolving and ever-changing space,
Jessica, Kimberly and Madelyn will be instrumental in building and
nurturing these pivotal relationships and mapping out the best
solutions to meet their customers' needs."
In her new role as National CX Specialist, Cervera will be
responsible for managing, supporting, and expanding Broadvoice's
partner program throughout the U.S. Cervera will focus on
Broadvoice's breakthrough cloud-native contact center platform,
GoContact, and its innovative AI features, including soon-to-be
launched Agent Assist, Advanced Analytics (powered by
BrightMetrics) and WFM functionality. Cervera brings more than 13
years of sales experience to the position, with six specializing in
partnerships at Oracle, Mitel, 8x8 and IntelePeer.
Along with working with partners to build brand recognition and
sales for Broadvoice's CX solutions, Rusch and Webster will also
focus on educating partners about Broadvoice's other award-winning
products, including its b-hive UCaaS platform with its
best-in-class 90-day Customer Success Program.
Rusch has over 10 years of experience in the CX space, serving
as Channel Manager at Sangoma, IntelePeer and TBI. At Broadvoice,
she will be responsible for the Upper Midwest territory.
Webster joins Broadvoice after more than a decade as a channel
manager at Logix Fiber Networks, Aircall, Avaya, NICE and
Interactive Intelligence. In her new role, she will oversee
Broadvoice's South Central partnerships in Texas, Oklahoma and Arkansas.
The Broadvoice Partner Program has been recognized as a leader
in the field, receiving the 2021 and 2022 INTERNET TELEPHONY Friend
of the Channel Award for its "world-class channel program." It was
also honored with the 2023 UC Partner Award for Best Service
Provider for its "compelling offering that is winning for partners
time after time."
"Broadvoice was built by channel partners and remains focused on
their success," said Mark Fahey,
Director of Strategic Relationships at Broadvoice. "Everything we
do is focused on developing the solutions and support they and
their clients need to thrive."
More information about the Broadvoice Partner Program can be
found here.
About Broadvoice
Broadvoice simplifies communications
for small and mid-market businesses with cloud communications
solutions that deliver enterprise-class features as an affordable
managed service. Broadvoice's unified communications as a service
and omnichannel contact center as a service solutions are built on
proprietary technology platforms, giving the company complete
control to meet customers' evolving needs. Broadvoice is also known
for its industry-leading installation, support and the
award-winning Broadvoice Success Program. With network assets and
customers spanning four continents, Broadvoice drives collaboration
and commerce across the globe. For more information, visit
www.broadvoice.com.
Media Contact:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
376348@email4pr.com
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SOURCE Broadvoice