Vasa Park Resort Selects Agilysys PMS Solutions to Streamline Operations and Improve the Guest Journey
March 17 2020 - 7:52AM
Business Wire
The Summer Getaway Deploys rGuest® Stay,
rGuest® Book and rGuest® Pay to Deliver an
Exceptional Guest Experience, Increase Efficiency and Secure Guest
Information
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Vasa Park Resort in Bellevue, Washington has
selected Agilysys’ rGuest® Stay Property Management System (PMS),
rGuest Book reservations and rGuest Pay payment processing to help
streamline daily operations, improve the guest journey and increase
efficiency from booking to check-out.
Vasa Park Resort had historically managed reservations manually.
Guests called the resort directly and could not book online, taking
the staff away from servicing the guests on property. As a result,
the Vasa Park team needed a way to improve automation, secure
sensitive customer information and make their operations paperless.
To solve these challenges, they looked to Agilysys’ Hospitality
Suite of solutions.
Vasa Park Resort was founded in 1926 by a group of Swedish
immigrant men who belonged to the Vasa Order of America with the
hopes of promoting knowledge and understanding of the Swedish
culture. Since then it has done just that and so much more. Rooted
in this strong heritage, Vasa’s timeless atmosphere has made it a
favorite destination for summer family fun, company events, and
cultural traditions for over ninety years. Vasa Park Resort is an
all-around destination for camping, swimming, company events, and
more.
“When I was hired, the daily reservations were hand-written and
placed into a spiral notebook,” said Elizabeth Norgren, Business
Manager at Vasa Park Resort. “This is not a secure or efficient way
of doing business, so I started investigating booking tools when I
found Agilysys. The team was able to put something together that
changed my work life.”
rGuest Stay is an innovative, web-based property management
system powered by Microsoft Azure. Built on an open architecture,
its extensive suite of API’s delivers rich integrations with
applications from Agilysys, its partners and customers. rGuest Stay
offers powerful guest-centric capabilities for both single and
multi-property operations, allowing managers to view guest
profiles, history and reservations, as well as room availability
and operational reports seamlessly across their operations.
rGuest Book is a commission-free, easy-to-use reservation system
that’s designed to move guests effortlessly through the booking
process. Book a single room, or multiple rooms at once while
attractively presenting all the promotions and options properties
have to offer. Real-time room availability allows a property to
sell to the last room, while seamless integration with PMS enables
better guest service and a superior guest journey.
rGuest Pay was one of the first PCI validated point to point
encryption (P2PE) payment solutions for hospitality. It offers
broad support for credit card processors and a wide variety of
payment device options for every use-case, including countertop,
pay at table, mobile tablet, and signature capture scenarios. The
high availability platform is designed to easily add payment
services or replace payment components and provides off-line
support for business continuity.
“We are pleased that we can assist this wonderful facility,”
said Wes Taylor, Area Vice President of sales at Agilysys. “rGuest
Stay enables properties like Vasa Park to move towards more
guest-centric and streamlined operations, resulting in an improved
guest journey and increased guest loyalty.”
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200317005432/en/
Media Catie Pietrofere, Agilysys,
Inc., 770-810-6049, catie.pietrofere@agilysys.com Investors Dave Wood, Agilysys, Inc., 770-810-7920,
dave.wood@agilysys.com
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