NetLink Trust Selects Amdocs to Implement Next-Generation B/OSS to Enhance Fiber Broadband Customer Experience
December 14 2016 - 5:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that NetLink Trust, Singapore’s
nationwide telecommunications infrastructure provider, has selected
Amdocs to deliver a next-generation business and operations support
system (B/OSS) to transform its legacy systems and fully automate
order management, service design and delivery processes and service
assurance. Amdocs’ solution aims to accelerate delivery time for
fiber connectivity and enable quicker fault repairs. The solution
will also simplify the ordering experience for NetLink Trust’s
customers – broadband service providers.
Amdocs will deliver a comprehensive B/OSS that includes online
portal, billing, order orchestration and service order management,
workforce management and service assurance components. A web-based
digital dashboard for managing orders and services will enable
last-mile broadband service providers to better manage end users’
customer expectations. The solution, which includes maintenance and
support services, will be delivered under a multi-year contract,
whereby Amdocs will assume the role of solution provider, while
also acting as prime systems integrator of third-party software and
hardware.
“This is a very important project for NetLink Trust, since it
encompasses the core IT functions that support the delivery of
fiber connectivity for Singapore’s Next-Generation Nationwide
Broadband Network (NGNBN),” said Garry Ng, director of IT at
NetLink Trust. “We aim to provide a robust and reliable fiber
network to all end-users in Singapore, and with Amdocs’ solution,
will be better able to meet this objective.”
“The underlying infrastructure of the NGNBN built and operated
by NetLink Trust has radically transformed the info-communications
landscape in Singapore,” said Weiming Li, vice president and
customer business executive at Amdocs. “Our solution, which
includes multiple third-party components, can be implemented within
a year, enabling us to fully automate NetLink Trust’s service
ordering and delivery process. This will allow NetLink Trust to
achieve the service agility they need to quickly roll out fiber
connectivity and reduce time to fulfil orders, thereby ensuring a
better customer experience for broadband service providers and
end-users.”
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About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 90
countries. Listed on the NASDAQ Global Select Market, Amdocs had
revenue of $3.7 billion in fiscal 2016.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12,
2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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