UK Regulator Urges StubHub to Make Website Changes
January 29 2020 - 8:37AM
Dow Jones News
By Adria Calatayud
The U.K.'s Competition and Markets Authority has urged ticketing
business StubHub to make changes to its website or face court
action, after finding problems that could mean it is breaking
consumer law.
The antitrust regulator said it has identified issues with the
information provided about some tickets for sale in the U.K. via
StubHub, which eBay Inc. (EBAY) is in the process of selling to
Viagogo Entertainment Inc. Among other concerns, the CMA cited
StubHub's failure to adequately warn people that tickets may not
get them into an event and use of misleading messages about
availability.
The CMA acknowledged that StubHub has already said it will make
changes to its website, but urged the company to act swiftly as it
is concerned that StubHub isn't complying with commitments it made
following a previous investigation by the regulator.
StubHub said that it will continue to collaborate closely with
regulators and that it has complied with everything that the CMA
requested.
"We remain in open dialogue with the CMA to address both these
new asks and any remaining valid concerns about disclosure of
information on our site. We are working closely to resolve these as
quickly as possible, and in the best interest of our customers, the
fans," said Wayne Grierson, StubHub's regional manager for the U.K.
and the northern Europe, Middle East and Africa region.
Late last year, eBay agreed to sell its ticketing business
StubHub to Geneva-based Viagogo Entertainment for $4.05
billion.
Write to Adria Calatayud at adria.calatayud@dowjones.com
(END) Dow Jones Newswires
January 29, 2020 09:22 ET (14:22 GMT)
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