Report from leading independent research firm
acknowledges
LivePerson's AI chatbot and virtual assistant capabilities for
enterprise conversations
NEW
YORK, Jan. 3, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the global leader in enterprise conversations, has
been named among Notable Vendors in Forrester's new report, "The
Conversation Automation Solutions For B2B Landscape, Q4 2023."
This marks the fourth time that LivePerson has been recognized
in Forrester reports in 2023, following acknowledgements in:
- "The Conversational AI for Customer Service Landscape, Q4
2023," in which LivePerson was named among Notable Vendors.
- "How Generative AI Will Transform CRM" (September 2023), which mentioned how LivePerson
improved business outcomes for a client: "By using LivePerson's
LLM-powered conversation summary widget across 25 agents, a top 10
US credit union improved the time to first response by 25% and
average response time by 20%."
- "The Conversation Intelligence for Customer Service Landscape,
Q2 2023," in which LivePerson was named among Notable Vendors.
The new report provides an overview of how B2B marketers use
conversation automation solutions with AI chatbots and virtual
assistants to scale real-time engagement, retain context across
agent- and bot-led conversations as they unfold, and drive
precision and efficiency in lifecycle revenue marketing.
Only proprietary and commercial, secure, enterprise-grade, and
B2B marketing focused solutions were included in the report.
"We're honored to be included in yet another Forrester report —
and feel this validates our ability to help brands successfully
automate meaningful conversations," said Ravi Chittari, Chief Innovation Officer at
LivePerson. "With about 70% of conversations still trapped in
traditional call centers, we're proud to lead the movement toward
digital customer service and automated conversations that not only
match consumer preferences, but also help brands drive better
outcomes."
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com. Download the Forrester report
"The Conversation Automation Solutions For B2B Landscape, Q4 2023"
using your Forrester.com login.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.