NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality
February 03 2021 - 5:30AM
Business Wire
With remote work here to stay, NICE enables
organizations to virtually keep employees under one roof and
empower excellence anywhere
NICE (Nasdaq: NICE) today announced Agile Workforce
Engagement Management (WEM), a new offering that allows
organizations to empower excellence anywhere among the workforce.
Enabling employees to work from anywhere under one roof and driving
up engagement, Agile WEM also empowers organizations to rapidly
adapt and respond to business upheaval. Click here to learn
more.
Despite the recent roll-out of vaccines in some parts of the
world, it’s clear that a return to business as usual as we knew it
will be slow if even a possibility. Remote work is therefore no
longer an intermediate state but a long term one. Contact center
teams have faced an upsurge in interaction volume over the past
nine months coupled with the lack of immediate manager support and
the absence of swivel chair assistance in this new reality. This
has resulted in a decline in workforce engagement. Organizations
must find new ways to motivate the workforce and drive up
performance to ensure top quality service that’s conducive to
customer loyalty. Organizations must also ensure they are equipped
to face sudden business upheaval and mitigate surprises that could
adversely impact continuity.
Agile WEM allows organizations to virtually connect the
workforce under one roof irrespective of location, motivate and
recognize as well as empower employees with the tools and data
needed to deliver exceptional customer experiences. With Agile WEM,
organizations are ready to rapidly adapt and respond to an
ever-changing business environment. The solution enables
organizations to:
- Gain visibility – understand employee activities and
behaviors based on desktop analytics and workforce management (WFM)
data from schedules and activities. By leveraging business based
KPIs, such as AHT, productivity and adherence, organizations can
now drive team and employee focus. A holistic view of the blended
office and workforce also enables better management of performance
and skill gaps.
- Ensure performance - personalize employee coaching to
meet and exceed business goals by focusing on direct data that
emphasizes knowledge and gaps. This enables supervisors and
managers to guide the workforce in the right direction. Share
dedicated employee dashboards that empower them with the insights
to adjust their performance course.
- Drive engagement - boost workforce commitment and
engagement by creating activities that challenge, motivate and
reward employees to achieve superior results and nurture teamwork.
Reward success by applying points and badges and enable their use
for additional time off or related prizes.
“While the world is beginning to step out of the crisis, a new
state of business as usual is still undefined and continues to
evolve,” said Barry Cooper, President, NICE Enterprise
Group. “In the past nine months, organizations recognized the
need for agility and that customer service has proven itself to be
a lifeline for consumers. With our Agile WEM, organizations are
prepared to motivate, guide and inspire employees as they deliver
exceptional customer experiences while staying ready to face
whatever comes next.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210203005381/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Apr 2024 to May 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From May 2023 to May 2024