Beeline Kazakhstan Develops First Kazakh-Language AI Model
May 16 2023 - 2:30AM
Deploys AI to Automate Digital Services
Support,Open Source Technology for National Adoption
Almaty, Kazakhstan, 16 May 2023 – VEON
Ltd. (Nasdaq: VEON, Euronext Amsterdam: VEON), a global digital
operator that provides converged connectivity and online services,
today announced that its Beeline Kazakhstan operating company has
developed a Kazakh-language AI language model to support digital
services. Kaz-RoBERTA-conversational, or BeeBERT for short,
is a generative AI technology that will support the customer
experience on Beeline’s digital applications, and enable the
further development of artificial intelligence-based solutions in
Kazakh language.
BeeBERT is currently being deployed to enhance customer care on
Beeline Kazakhstan’s popular digital applications that include
BeeTV, one of the largest OTT entertainment platform in Kazakhstan,
hitter, Beeline’s local music app, and Simply, the nation’s
first neobank. The AI module automatically understands the
needs and problems of customers and provide solutions where
possible, or escalate to a call centre when needed. BeeBERT
will also be used on the beeline.kz website, in the My Beeline
application, and to support messaging on other popular instant
messaging applications.
“Our digital services are seeing a rapid uptake in Kazakhstan
across entertainment and financial services, and BeeBERT has the
potential to massively improve the consumer experience while
supporting the use of our native Kazakh language,” explains Evgeniy
Nastradin, CEO of Beeline Kazakhstan. “Innovation is at the core of
Beeline Kazakhstan’s success and the development of BeeBERT
underlines not only our technological know-how, but also our
dedication to use technology to advance local development.”
Beeline Kazakhstan has made BeeBERT available to all under an
open source Apache licence to encourage its wider adoption.
The AI module is available for download and with its small size, it
can be embedded in desktop and mobile applications where Kazakh
language comprehension is required. The AI module has already
demonstrated an increase in the quality of recognition of customer
requests.
“We hope that our example will encourage other companies and
teams to publish their developments for closer cooperation that
advances the usage of technologies in Kazakh language,” says
Bexultan Sagyndyk, one of the BeeBERT developers.
BeeBERT has been created by Beeline Kazakhstan’s developers
using a Google core neural network. The team behind BeeBERT
is now developing next generation generative language models to be
trained in the local language, generating responses that take into
account the context of the correspondence with the user.
About VEONVEON is a global digital
operator that currently provides converged connectivity and online
services to nearly 160 million customers in six dynamic markets. We
are transforming people’s lives, empowering individuals, creating
opportunities for greater digital inclusion and driving economic
growth across countries that are home to more than 7% of the
world’s population. Headquartered in Amsterdam, VEON is listed on
NASDAQ and Euronext. For more information visit:
https://www.veon.com.
DisclaimerThis release contains
“forward-looking statements,” as the phrase is defined in Section
27A of the U.S. Securities Act of 1933, as amended, and Section 21E
of the U.S. Securities Exchange Act of 1934, as amended.
Forward-looking statements are not historical facts, and include
statements relating to, among other things, VEON’s digital
initiatives. Forward-looking statements are inherently subject to
risks and uncertainties, many of which VEON cannot predict with
accuracy and some of which VEON might not even anticipate. The
forward-looking statements contained in this release speak only as
of the date of this release. VEON does not undertake to publicly
update, except as required by U.S. federal securities laws, any
forward-looking statement to reflect events or circumstances after
such dates or to reflect the occurrence of unanticipated events.
There can be no assurance that the initiatives referred to above
will be successful.
Contact informationVEON Senior
Communications ManagerAnna Ivanova-Galitsinapr@veon.com
TUVA PartnersManaging PartnerJulian Tanner
Julian.tanner@tuvapartners.com
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