Shift Technology Teams with Accenture to Enable Seamless Fraud Detection in Guidewire’s Claims-Management Solution
May 28 2019 - 7:00AM
Business Wire
API-based connectivity between Shift’s FORCE
and Accenture’s cloud-hosted Guidewire ClaimCenter implementation
helps accelerate claims resolution
Shift Technology, a provider of
AI-native solutions for the global insurance industry, and
Accenture (NYSE: ACN) have integrated FORCE, Shift’s fraud
detection technology, into Guidewire’s ClaimCenter
claims-management solution.
Deployed in a software-as-a-service (SaaS) model, FORCE applies
advanced artificial intelligence and data science to an insurer’s
claims and claims-related data to automatically detect potentially
fraudulent claims. By analyzing vast amounts of data from multiple
sources, FORCE dynamically generates a fraud score for each claim
that indicates how suspicious the claim is, contributing factors,
and how the claim could be investigated. The technology also
delivers contextual guidance for investigation and resolution.
“There’s a marked effort by forward-thinking insurers to
continue modernizing their processes and procedures, and fraud
detection is clearly the next frontier,” explained Jérémy Jawish,
CEO and co-founder of Shift Technology. “A seamless integration
between claims management and fraud detection adds significant new
efficiencies, which ultimately results in greater overall customer
satisfaction.”
The integration of FORCE into Guidewire ClaimCenter enables
insurers to resolve non-fraudulent claims faster by making
real-time assessment of the risk of fraud during the entire
lifecycle of a claim — including at first notice of loss (FNOL),
during any relevant updates, at payment, and even on demand.
Automating an insurer’s claims can accelerate claims processing,
significantly reduce operational costs and improve the insured’s
customer experience.
“We use innovative solutions to help insurers accelerate their
digital transformations,” said Nicolas Pireaux, a managing director
in Accenture’s Insurance practice. “The integration of FORCE into
our cloud-hosted implementation of Guidewire ClaimCenter will help
insurers improve and accelerate the claims process, ultimately
enhancing the overall customer experience.”
More information about the solution can be found here.
About Shift Technology
Shift Technology delivers the only AI-native fraud detection and
claims automation solutions built specifically for the global
insurance industry. Our SaaS solutions identify individual and
network fraud with double the accuracy of competing offerings, and
provide contextual guidance to help insurers achieve faster, more
accurate claim resolutions. Shift has analyzed hundreds of millions
of claims to date and was named by CB Insights to the 2018 Global
AI Top 100. For more information please visit
www.shift-technology.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190528005055/en/
Shift TechnologyRob MortonCorporate Communications+1 617
416-9216rob.morton@shift-technology.com
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