Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Center
April 25 2022 - 7:00AM
Business Wire
With Sprinklr Modern Care and Amazon Connect,
brands can integrate contact center operations to create better
customer experiences at every touchpoint on every channel.
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced an
integration with Sprinklr Modern Care and Amazon Connect to unify
the contact center.
Sprinklr and Amazon connect customers can both immediately
benefit from the integration. Sprinklr customers can now quickly
add voice services with Amazon Connect to improve their contact
center experience. Amazon Connect customers can access a complete
Unified-CXM platform from Sprinklr to give agents a seamless,
360-degree view of brand conversations across 30+ internal,
digital, and social channels.
“With Sprinklr and Amazon Connect, brands can better understand
and optimize interactions with customers across any channel,” said
Doug Balut, Senior Vice President of Global Alliances at Sprinklr.
“When a consumer expresses a sentiment about a brand on any channel
– social media, messaging, in-app, live chat, email, etc. –
Sprinklr captures that information for analysis and action by
marketing teams. By integrating Sprinklr and Amazon Connect,
customers can now link contact center operations to all of that
customer experience data. The contact center becomes an integrated
part of the complete marketing, social, e-commerce, and unified
care operation. This integration opens nearly unlimited use cases
for complete customer experience management.”
Integrating Sprinklr with Amazon Connect will also help reduce
costs and service level agreements (SLAs) by supporting customers
on the channel they prefer, while providing automated communication
via chat bots, voice bots, Interactive Voice Response (IVR)
deflection, and conversational AI. Customers can deploy Sprinklr
with Amazon connect quickly and add channels incrementally as
needed.
Sprinklr with Amazon Connect gives every agent 360-degree views
of customers with full context from internal, voice, digital, and
social data sources. For more information, visit:
https://www.sprinklr.com.
About Sprinklr Sprinklr is a leading enterprise software
company for all customer-facing functions. With advanced AI,
Sprinklr's unified customer experience management (Unified-CXM)
platform helps companies deliver human experiences to every
customer, every time, across any modern channel. Headquartered in
New York City with employees around the world, Sprinklr works with
more than 1,000 of the world’s most valuable enterprises — global
brands like Microsoft, P&G, Samsung and more than 50% of the
Fortune 100.
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Media Austin DeArman PR@sprinklr.com
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