RingCentral Reimagines the Business Phone System with Real-Time AI
March 25 2024 - 7:00AM
Business Wire
Adding AI for an immersive employee experience,
RingCentral MVP is now RingEX
New RingEX AI capabilities include real-time
call notes, conversation intelligence, AI writer and translator for
messages, and generative AI search
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc.
(NYSE: RNG), a leading provider of AI-driven cloud business
communications, contact center, video, and hybrid event solutions,
announced new transformative AI for its rebranded flagship
solution, RingEX. By infusing RingSense™ AI across its secure,
reliable platform, RingCentral is empowering every employee in an
organization, from customer service to sales and marketing, with
personalized and context-aware interactions that make every
conversation smarter and everyday work more efficient.
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the full release here:
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As part of the announcement, RingCentral is delivering the
following:
- Replacing RingCentral MVP®, new RingEX™ with RingSense AI
provides intelligence across phone calls, SMS, meetings, and
messaging, including real-time call notes, messaging recap, and
generative AI search across conversations.
- Purpose-built AI that enhances personal productivity and
business collaboration, broadly infused across RingCentral’s suite,
including RingEX™, RingCX™, RingSense for Sales, and RingCentral
Events™, to boost efficiency and teamwork in every
interaction.
With RingSense AI now embedded in RingEX, customers have a
personal AI assistant to supercharge their productivity and
transform everyday conversations into actionable insights. RingEX
with RingSense AI reinvents the phone experience altogether, saving
employees time on tedious manual tasks, while enabling them to
optimize workflows and focus on more creative or strategic parts of
their interactions.
“AI brings a shift from unifying communication modes and
functionality to merging employee and customer experiences, and
it’s exciting,” said Vlad Shmunis, Founder, Chairman, and CEO,
RingCentral. “Building on our battle-tested, mission critical
platform, we are delivering AI that is purpose-built for specific
use cases to drive tangible value – from enhancing everyday
productivity to driving interaction efficiencies. RingSense AI
unlocks data-rich conversations across phone calls, messaging,
video meetings, and contact center interactions to deliver
actionable insights that inform more intelligent workflows.”
RingSense AI for RingEX
Unlike other solutions on the market that only offer AI for
video and messaging, RingCentral is among the first to have a
complete AI-infused offering across message, video, and phone.
RingSense AI capabilities for RingEX include:
- Real-time note-taking: Powers phone conversations with a
personal AI assistant for real time note-taking, capture of
outstanding questions, and action items.
- Powerful conversation intelligence: Delivers
AI-generated distilled summaries, notes, action items, and
recording highlights. Captures context of conversations, making
engagements more personalized.
- Unread message recap: Provides AI-generated summaries of
missed team messages in group chats for quick catch-up.
- AI writer and translator for messages: Writes polished
chat messages, keeping the context of conversations, in the style
and length users prefer. Accurately translates messages in Spanish,
French, German, Chinese, or English.
- Generative AI search: Uses AI to search for information
from conversations across phone, SMS, and voicemails – with AI
search in email, meetings, and chat coming soon.
- Advanced meetings summaries and insights: Automatically
generates video “highlight reels” and searchable text summaries of
meetings. Also generates keyword based clips, transcripts,
summaries, topic lists, replays by specific speakers.
“Historically, voice-driven data has been largely inaccessible
at scale,” said Jim Lundy, Founder and CEO, Aragon Research. “With
RingSense AI, RingCentral is unlocking that data into key insights
and action items. The ability for RingSense AI to create notes in
real-time, interpret complex conversations, and dynamically
automate action items on behalf of a user, all from a single,
consistent user experience embedded directly within RingEX, is what
makes this solution unique.”
RingSense AI for RingEX is currently rolling out in preview
among select customers. Further information on pricing and
specifics will be available in the coming months. Sign up here.
While RingEX is the foundation of business communications for
every employee across an organization, RingSense AI also infuses
collaborative intelligence across teams to transform both employee
and customer experiences. Built for specific use cases, RingSense
AI is woven into the following solutions:
- RingCX, RingCentral’s native omnichannel contact center,
enables businesses to truly understand what is going on with their
customer relationships and boost agent performance.
- RingSense for Sales equips sales teams with actionable
intelligence derived from customer interactions across calls,
emails, contact center, and video meetings, seamlessly integrated
with CRMs.
- RingCentral Events simplifies end-to-end event management for
marketing teams with AI-powered capabilities for virtual, hybrid,
and in-person events.
AI Privacy by Design
RingCentral has built its AI-driven solutions with the same
level of security, privacy by design, and transparency that
RingCentral has always been known for. It’s fit to purpose to solve
very specific problems across different use cases and different
personas. In addition, it’s orchestrated between RingCentral’s own
proprietary AI large language models and third-party models. And
lastly it's open, whereby customers can go to the RingCentral
developer portal and find RingSense APIs to customize and tailor
RingCentral’s solutions to fit the needs of their business.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral,
RingSense, RingEX, RingCentral MVP, RingCX, RingCentral Events, and
the RingCentral logo are trademarks of RingCentral, Inc.
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them “AS
IS,” without warranty of any kind.
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version on businesswire.com: https://www.businesswire.com/news/home/20240325905515/en/
PR Contact: Mariana Leventis, RingCentral 650-562-6545
mariana.leventis@ringcentral.com
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