Vonage Awarded 2019 CRM Excellence Award
July 17 2019 - 8:00AM
Business Wire
NewVoiceMedia Solution Honoured for Helping
Clients Improve the Customer Experience
Vonage (NYSE:VG), announced today that TMC, a global, integrated
media company, has named Vonage’s NewVoiceMedia Solution as a
recipient of a 2019 CRM Excellence Award, presented by CUSTOMER
magazine.
“We are thrilled to have won the 2019 CRM Excellence Award from
CUSTOMER Magazine for our NewVoiceMedia Solution”, says Ken
McMahon, SVP Operations at Vonage. “Providing tools to create a
memorable and emotive customer experience is an intrinsic part of
our vision. Our cloud contact centre and inside sales solution is
helping companies transform their sales performance and provide an
exceptional customer journey by enabling great communication. Our
goal is to give our customers an opportunity to build rich, more
engaged relationships with prospects and customers. This
acknowledgement reinforces our commitment to help our customers
advance and compete on customer experience to grow their
businesses.
NewVoiceMedia Solution is Vonage’s intelligent, multi-tenant
contact centre and inside sales offering that integrates all
communications channels and interactions with customers, such as
voice, video, chat and social apps, and plugs straight into an
organisation’s CRM software for full access to hard-won data. With
a true cloud environment, the NVM Solution ensures complete
flexibility, scalability and reliability.
The 2019 CUSTOMER Product of the Year Award recognises vendors
that are advancing the call centre, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
“The 20th Anniversary CRM Excellence Award honours Vonage for
being a true CRM partner to its customers and clients”, said Rich
Tehrani, TMC’s CEO and Group Editor-in-Chief. “Vonage has
demonstrated to the editors of CUSTOMER magazine that its
NewVoiceMedia Solution improved the processes of their clients’
businesses by streamlining and facilitating the flow of
information”, added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and
statistics demonstrating the improvements that the winner’s product
has made in a client’s business. Winners were chosen on the basis
of their product or service’s ability to help extend and expand the
customer relationship to become all encompassing, covering the
entire enterprise and the entire lifetime of the customer.
About Vonage
Vonage is redefining business communications, helping
enterprises use fully-integrated unified communications, contact
centre, and programmable communications solutions via Nexmo, the
Vonage API Platform, to improve how business gets done. True to our
roots as a technology disruptor, we've embraced technology to
transform how companies connect, collaborate and communicate to
create better business outcomes. Vonage's fully-integrated cloud
communications platform built on a microservices-based architecture
enables businesses to collaborate more productively and engage
their customers more effectively across all channels, including
messaging, chat, social media, video and voice.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey,
with offices throughout the United States, Europe, the Middle East
and Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
www.facebook.com/vonage. To subscribe on YouTube, visit
www.youtube.com/vonage.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction
Solutions) has been the voice of the call/contact centre, CRM and
teleservices industries. CUSTOMER has helped the industry
germinate, grow, mature and prosper, and has served as the leading
publication in helping these industries that have had such a
positive impact on the world economy to continue to thrive. Through
a combination of outstanding and cutting-edge original editorial,
industry voices, in-depth lab reviews and the recognition of the
innovative leaders in management and technology through our highly
valued awards, CUSTOMER strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
http://www.customer.tmcnet.com.
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Vonage PR contact Nicola Brookes Tel: +44 (0)7500 006 458
Email: nicola.brookes@vonage.com
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