NEW YORK, April 24, 2018 /PRNewswire/ -- Yext, Inc. (NYSE:
YEXT), the leader in Digital Knowledge Management (DKM), today
announced 15 game-changing new Knowledge Assistant skills and
additional enhancements across the Yext Knowledge Engine in its
Spring '18 Product Release. The Spring '18 Release is available to
Yext customers and partners for early access starting today.
"The Yext Knowledge Assistant is now even smarter," said
Marc Ferrentino, Chief Strategy
Officer, Yext. "Since we launched the Knowledge Assistant a few
months ago, we've seen rapid adoption as businesses have not only
updated key information about their brands on the go, but have also
sought answers about how they're performing. With today's release,
the Knowledge Assistant can now answer crucial questions about how
your customers see and interact with you across the digital
universe."
The Knowledge Assistant is Yext's intelligent, conversational
user interface that allows Yext users to manage the public facts
about their brands and understand how customers engage with them
using SMS text messaging or Facebook Messenger.
Now, Yext users can also update their standard business hours
and featured messages displayed in search, add new types of images
to their profiles on Google and Facebook and other Yext-powered
properties, and ask the Knowledge Assistant for new answers and
actions, like:
- "Update my hours."
- "Update my Featured Message."
- "Update my logo."
- "Update my headshot."
- "Add a photo."
- "Update my Facebook profile photo."
- "Update my Facebook cover photo."
- "Update my Google profile photo."
- "Update my Google cover photo."
- "Show me my hours."
- "Show me my phone number."
- "Show me my analytics."
- "What's my average rating?"
- "How many reviews do I have?"
- "Show me my reviews."
Additional features in the Spring '18 Release include:
- Automatic Competitor Detection: Yext's Competitive
Intelligence feature now automatically identifies the competitors
that show up most frequently alongside a brand.
- Templated Review Response: Businesses can create and
leverage a library of review responses in order to respond to
customer feedback rapidly.
- Enhanced Uploads & Notifications: New capabilities
enable Yext users to update digital knowledge in bulk and stay
informed on their own schedule.
"Just as conversational UIs like chatbots and voice search are
booming in consumer services, they are incredibly valuable in
business, where speed and ease of use are critical. We built the
Knowledge Assistant to bring the convenience and power of
conversational UI to Digital Knowledge Management, and today's
announcement marks a leap forward in the sophistication of this new
technology," Ferrentino said.
For more information on the Spring '18 Product Release, visit
the Spring '18 Release Notes.
About Yext
Yext (NYSE: YEXT) is the leading Digital
Knowledge Management (DKM) platform. Yext's mission is to give
companies control over their brand experiences across the digital
universe of maps, apps, search engines, voice assistants, and other
intelligent services that drive consumer discovery, decision, and
action. Today, thousands of businesses including brands like Taco
Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™
to manage their digital knowledge in order to boost brand
engagement, drive foot traffic, and increase sales.
Yext has been named a Best Place to Work by Fortune and Great
Place to Work® as well as a Best Workplace for Women. Yext is
headquartered in New York City
with offices in Berlin,
Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. For more
information, visit www.yext.com.
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SOURCE Yext, Inc.