Firstsource Launches Strategic Transition to Cloud for all Healthcare Solutions, Accelerating Innovation, Access, Security and Flexibility for Clients
September 09 2021 - 7:40AM
Business Wire
Transition to Business Process as a Service
(BPaaS) Model for all Healthcare Solutions Begins with Provider
Revenue-Cycle and Patient Financial Services Offerings
Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global
provider of Business Process Management (BPM) services and an
RP-Sanjiv Goenka Group company, today announced the launch of
Firstsource Healthcare Cloud—a new, innovative platform which will
support all U.S. healthcare products with expanded access,
flexibility and security capabilities. The initial roll-out
beginning today will include all U.S. revenue cycle management and
patient financial services products, with the company’s
payer-oriented solutions soon to follow.
Firstsource Healthcare Cloud optimizes productivity, scalability
and security with a robust centralized platform which allows
clients to access modular services as point solutions or as
integrated end-to-end solutions. The new cloud-native platform will
enable healthcare clients across the U.S. to leverage the full
scope of Firstsource capabilities to enhance consumer engagement
and loyalty while improving operational efficiency and financial
performance.
Today’s Firstsource Healthcare Cloud launch will focus on the
company’s advanced revenue-cycle and patient financial services
solutions at a time when patients—the third-largest payer behind
Medicare and Medicaid—are facing unprecedented financial hardships
as result of pandemic-driven economic turbulence and uncertainty.
As a result, hospitals and practices are laser-focused on ensuring
access to care and patient financial experiences for their
patients. Firstsource Healthcare Cloud revolutionizes how providers
deliver financial services by radically simplifying the patient
financial experience. The result is improved access to care, better
outcomes for patients and the ability to continuously improve
healthcare operations to eliminate revenue leakage, streamline care
delivery, and focus on activities that improve patient health.
"Next-gen technologies such as cloud, AI and advanced analytics
offer endless ways to reimagine the way technology-based solutions
are developed, delivered and consumed. Firstsource is seizing this
opportunity to offer patient engagement solutions as part of the
Firstsource Healthcare Cloud,” commented Randall Shafer, Head –
Hospital Business, Firstsource. “Our cloud services go beyond
delivering compliance, security and reliability of IT
infrastructure to drive agility, scale and speed of business for
providers.”
Lauralea Tanner, Head – Healthcare Provider Markets,
added, “With Firstsource Healthcare Cloud, we’re excited to empower
our clients with a slew of offerings, without heavy capital
investments upfront. They can choose the comprehensive solution or
only those modular services that make the most sense for their
hospital. What’s more, they can derive intelligence across the
value chain through integration of data models across applications
generating meaningful insights and directly improving patient
outcomes.”
Firstsource Healthcare Cloud integrates easily with capabilities
outside the core ecosystem, enabling healthcare systems to address
data extraction challenges, arduous implementation meetings,
burdened IT resources, and long-involved contractual negotiations.
Firstsource’s Provider Business has been a catalyst in helping more
than 1,000 hospitals in the U.S. transform their legacy operations
and bring in newer digital capabilities.
About Firstsource Solutions
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group
company, is a leading provider of transformational solutions and
services spanning the customer lifecycle – across Healthcare,
Banking and Financial Services, Communications, Media and
Technology, and other industries. The company’s ‘Digital First,
Digital Now’ approach helps organizations reinvent operations and
reimagine business models, enabling them to deliver moments that
matter and build competitive advantage. With an established
presence in the U.S., the UK, India, and the Philippines,
Firstsource acts as a trusted growth partner for over 100 leading
global brands, including several Fortune 500 and FTSE 100
companies.
For more information, visit https://www.firstsource.com/.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210909005581/en/
Media Kara McCrudden Aria Marketing for Firstsource (401)
474-3308 kmcrudden@ariamarketing.com Sarika Rath Firstsource
Solutions Limited sarika.rath@firstsource.com
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