Firstsource and Eco-Mail Partner to Strengthen Workflow Digitization for Health Plans Amidst Permanent Shift to a Remote Workforce
October 26 2021 - 8:01AM
Business Wire
Collaboration to Extend Firstsource’s
Best-in-Class Digital Intake Capabilities
Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global
provider of Business Process Management (BPM) services and an
RP-Sanjiv Goenka Group company, today announced it has partnered
with Eco-Mail, a leading SaaS provider that transforms physical
mail assets into digital assets. Eco-Mail’s software adds to
Firstsource’s digital enterprise workflow capabilities by enabling
health plans to rapidly process and digitize incoming paper mail,
making speed of processing faster, more accurate and more
efficient.
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the full release here:
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According to a recent survey, 99% of business leaders reported
that they expect some of their workforce to operate under a hybrid
remote and in-office work model beyond the pandemic, and 42% expect
a majority of their workforce to operate in a hybrid model. It is
clear that remote and hybrid work is here to stay for the
long-term, and organizations are expected to digitize workflows in
order to ensure remote accessibility, security and efficiency. This
is particularly crucial for mail, which is traditionally sorted
manually and physically delivered to recipients.
Businesses’ only viable option is to digitize their corporate
mail in order to ensure uninterrupted information flow. Manual
sorting, processing and distribution of inbound paper mail to
remote operations teams introduces errors and delays into the
system, impacting timely decision making, increasing operational
costs and jeopardizing customer relationships. Firstsource’s
Digital Intake solution supports health plans as they continue to
navigate this hybrid work model and allows them to synthesize
information and keep operations running as smoothly as possible
securely and compliantly.
“Our priority at Firstsource is to help our customers keep their
business-critical operations running seamlessly. The hybrid remote
workforce requires that all organizations operate within a
centralized digital hub to enable business continuity, process
flexibility, and compliance, and we have made it our mission to
support our customers in this time of ongoing transition,” said
Venkatgiri Vandali, President, Health Plans and Healthcare
Services at Firstsource Solutions. “We have been servicing our
customers’ digital workflow needs across different types of claims,
appeals, and grievances for many years and are now extending this
offering to digitizing physical mail with the support of Eco-Mail,
strengthening our Digital Intake and BPaaS service.”
“Hybrid-remote environments will dominate the future working
environment, calling for controlled SaaS usage to eliminate the
accessibility, security and operations that arise without a true
digital transformation,” said Jay Maller, Founder & CEO
Eco-Mail. “We are excited to partner with Firstsource to
improve digital collaboration, drive transformation and enable a
digital backbone for healthcare clients across the country.”
To learn more about Firstsource’s Digital Intake capabilities
visit:
https://www.firstsource.com/healthcare/health-plans/bpaas/#digital-intake
About Firstsource Firstsource Solutions Limited, an
RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters:
FISO.BO, Bloomberg: FSOL@IN), is a leading provider of
transformational solutions and services spanning the customer
lifecycle across Healthcare, Banking and Financial Services,
Communications, Media and Technology and other industries. The
Company’s ‘Digital First, Digital Now’ approach helps organizations
reinvent operations and reimagine business models, enabling them to
deliver moments that matter and build competitive advantage. With
an established presence in the US, the UK, India and the
Philippines, Firstsource acts as a trusted growth partner for over
100 leading global brands, including several Fortune 500 and FTSE
100 companies. https://www.firstsource.com/
About Eco-Mail Eco-Mail is the leading, scalable platform
for transforming physical mail into digital assets, enabling
electronic distribution, delivery, accountability, and integration
with existing systems. By approaching physical mail as a strategic
problem, Eco-Mail delivers company-wide benefits, far beyond the
mailroom. With the EMX Enterprise solution, Eco-Mail drives major
cost savings, improves audit and compliance controls, and makes
entire businesses faster, more flexible and more customer
responsive. To learn more about Eco-Mail, visit
www.eco-mail.com
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version on businesswire.com: https://www.businesswire.com/news/home/20211026005203/en/
Sarika Rath Firstsource Solutions (+91) 9886378198
Sarika.rath@firstsource.com
Kara McCrudden Aria Marketing for Firstsource (401)
474-3308 kmccrudden@ariamarketing.com
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