LANCASTER, Pa., July 9 /PRNewswire-FirstCall/ -- Armstrong cabinets rank highest overall among cabinet manufacturers in J.D. Power and Associates' first Cabinet Satisfaction Study(SM). (Photo: http://www.newscom.com/cgi-bin/prnh/20070709/NEM096 ) The study was based on five factors, listed in order of importance: operational performance; ordering and delivery; design features; price competitiveness; and warranty. Armstrong ranked highest overall, performing particularly well in operational performance and design features. President and CEO of Armstrong Cabinet Products Robert M. Cohen said, "Armstrong's highest ranking in this independent study is testimony to the skills and talents of our 1,350 cabinet employees and their dedication to providing quality products and superior customer service." According to the study, "While the look and finish of cabinetry is likely to first attract buyers, functionality and the ordering and delivery process are the key drivers of customer satisfaction." According to J.D. Power and Associates, while buyers may be drawn to the aesthetic features of cabinets as they make their purchasing decisions, it's important for them to also consider durability and how smoothly the cabinets operate. Customers are looking for ease and convenience in the ordering process, as well as timely and accurate delivery of their cabinet orders, especially since late or incomplete deliveries can delay or add costs to construction or remodelling projects. Armstrong cabinets received the highest numerical score among cabinetry brands in the proprietary J.D. Power and Associates 2007 Cabinet Satisfaction Study(SM). Study based on responses from 842 consumers measuring seven brands and measures opinions of consumers who purchased new cabinetry within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in April-May 2007. Your experiences may vary. Visit jdpower.com. About Armstrong Armstrong World Industries, Inc. is a global leader in the design and manufacture of floors, ceilings and cabinets. In 2006, Armstrong's consolidated net sales totaled approximately $3.4 billion. Based in Lancaster, Pa., Armstrong operates 39 plants in 10 countries and has approximately 13,000 employees worldwide. For more information, visit http://www.armstrong.com/ About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. http://www.newscom.com/cgi-bin/prnh/20070709/NEM096 http://photoarchive.ap.org/ DATASOURCE: Armstrong Holdings, Inc. CONTACT: Meg Graham of Armstrong Holdings, Inc., +1-866-321-6677 Web site: http://www.armstrong.com/

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