ATLANTA, July 12, 2018 /PRNewswire/ -- Blancco
Technology Group today announced its latest State of Mobile Device
Repair and Security report, designed especially for mobile
processors, call centres and resellers. With new research revealing
the refurbished smartphone market reached close to 140 million
units worldwide in 2017, the report provides insight and best
practices for companies processing these devices.
The findings are based on internal mobile diagnostics and mobile
erasure data collected from iOS and Android mobile devices that
were brought into hundreds of mobile carriers and device
manufacturers in North America,
Europe, Asia and Australia from January
1, 2018 to March 30, 2018.
Mobile retailers and processors can leverage this information to
provide a better customer experience through a better understanding
of common issues experienced on Android and iOS handsets.
Key highlights from the Q1 2018 trend report include:
- Although the Number of Android Devices Running on Outdated
Operating Systems Has Decreased, It Continues to Lag Behind iOS
Devices, Continuing to Raise Security Concerns - Approximately
20.5% of Android devices that underwent the Blancco Mobile Device
Erasure process in Q1 2018 were running Android versions from 2013
or earlier, before encryption of deleted data was included as a
standard feature. This is a 10% decrease compared to Q4 2017 but
continues to highlight how secure erasure with software-based
overwriting will still be required for the foreseeable future.
- Android Customers Have More Complaints than iOS Users –
Android phones still dominate the market with over 60% penetration,
yet they demonstrated higher failure rates than their iOS
counterparts. Customers in Europe
were most likely to experience problems with their devices, with
over 30% of tested handsets raising issues.
- Failure Rates for iOS: iPhone 6 & 6S Continue to
Disappoint – For the fifth successive quarter the Apple iPhone
6 & 6S demonstrated the highest failure rates of all iOS
devices. To meet customer expectations these models may required
additional attention before they are processed and resold.
"In today's highly competitive marketplace, mobile resellers,
processors and call centers must deliver maximum value to their
customers across every channel," said Russ
Ernst, Vice President of Product Management for Blancco.
These insights, combined with the appropriate use of our mobile
erasure and diagnostics software, can assist with maximizing resale
values, reducing customer complaints and minimizing the number of
returned devices.
Other findings highlighted in the report include the most common
Android and iOS software issues, specific model performance, and
information about how failure rates vary across different devices
and regions.
For further information, and to download the full report, please
visit
https://www.blancco.com/resources/rs-state-of-mobile-device-repair-security/
About Blancco Technology Group
Blancco Technology Group (AIM: BLTG) is the de facto standard in
data erasure and mobile device diagnostics. The Blancco Data Eraser
solutions provide thousands of organizations with an absolute line
of defense against costly security breaches, as well as
verification of regulatory compliance through a 100% tamper-proof
audit trail. Our data erasure solutions have been tested,
certified, approved and recommended by 18 governing bodies around
the world. No other security firm can boast this level of
compliance with the most rigorous requirements set by government
agencies, legal authorities and independent testing
laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network
operators, retailers and insurers to easily, quickly and accurately
identify and resolve performance issues on their customers' mobile
devices. As a result, mobile service providers can spend less time
dealing with technical issues and, in turn, reduce the quantity of
NTF returns, save on operational costs and increase customer
satisfaction.
For more information, visit our website at www.blancco.com.
Media Contacts:
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Account
Director
T: 44 (0) 20 8971 6400
E: blancco@saycomms.co.uk
Blancco Technology Group
E: press@blancco.com
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SOURCE Blancco Technology Group