VANCOUVER, BC, April 30,
2024 /CNW/ - FirstService Residential,
Metro Vancouver's leading property
management company, has raised the bar when it comes to responsive
communication in strata management through the introduction of
their Resident Support Services (RSS).
Built of a local, Vancouver-based team of experts, RSS was
designed as a tool to provide owners and residents with quick
answers to general inquiries. Through a simple online request
system, residents can get quick answers to questions regarding
accounts and payments, maintenance, document requests, strata lot
renovation requests and more, and allow them to keep better track
of their requests.
RSS became widely available to FirstService Residential's
communities in January 2024 and has
already been successful in serving it's intended purpose. In the
month of March, the RSS team received and responded to 6,674
inquiries, making RSS a true game changer for strata managers and
strata communities.
"Over the years, the volume of emails received by strata
managers has steadily increased. The health pandemic exacerbated
this where we saw a 25% surge in email volume with strata managers
receiving an average of over 220 emails per day from council
members, vendors, and owners," said Lielin Chester, Director of
Operations, Canada at FirstService
Residential.
"In 2024, thousands of emails have been redirected from strata
managers to our RSS team, allowing for our strata managers to make
a bigger impact on the strata communities and strata councils they
serve, and also ensuring that our clients receive timely
responses," Chester continued.
"We are continually looking for ways to improve the strata
living experience for our clients," said Chris Churchill, President at FirstService
Residential. "We know how impactful timely responses are when it
comes to matters of your home and RSS allows us to provide our
clients with seamless, same-day assistance in a majority of
cases."
About FirstService
Residential
FirstService Residential is simplifying property management. Its
hospitality-minded teams serve residential communities across
Canada. The organization partners
with strata councils, owners, and developers to enhance the value
of every property and the life of every resident.
Leveraging unique expertise and scale, FirstService Residential
serves its clients with proven solutions and a service-first
philosophy. Residents can count on 24/7 customer care, amenity
activation, and technology for their community's specific
needs.
FirstService Residential is a subsidiary of FirstService
Corporation (NASDAQ and TSX: FSV), a North American leader in
providing essential property services to a wide range of
residential and commercial clients.
SOURCE FirstService Residential