Strategic partnership supports leading organizations invested in
CX innovation
WAKEFIELD, Mass., May 22, 2024
/PRNewswire/ -- Mediu, a trusted CX technology consulting and
advisory firm, and Glance, a leader in Guided CX™ solutions,
today announced their strategic partnership aimed at helping
enterprise organizations excel in customer experience (CX) strategy
and technology.
Customer satisfaction reigns supreme in today's competitive
digital business landscape. This partnership signifies both
companies' dedication to enhancing digital CX infrastructure and
delivering exceptional customer interactions.
Mediu provides advisory, professional, and managed services for
the Genesys Cloud and Amazon Connect platforms and their
ecosystems. With the inclusion of Glance's Guided CX platform in
Mediu's CX technology stack expertise, enterprises can improve
agent productivity, CX metrics, customer retention, and growth.
"As the CEO of Mediu, I am thrilled to announce our partnership
with Glance," said Paul Timmerman.
"This collaboration aligns seamlessly with our vision to 'Make
Every Client a CX Leader' and resonates deeply with Glance's
commitment to forging human connections. By integrating their
cutting-edge solutions, we are poised to transform how businesses
and customers interact and perform business together."
Glance's Guided CX platform, trusted by Fortune 500
organizations for its ability to deliver personalized human
engagement precisely when it matters most, complements Mediu's
portfolio of CX solutions. Through this partnership, businesses can
leverage Glance's trusted platform to foster meaningful customer
interactions across various touchpoints, ensuring a seamless and
enriching CX journey that creates a long-term sustainable
competitive advantage.
"We are thrilled to embark on this transformative journey with
Mediu," expressed Kristine Hansen,
Vice President of Sales & Strategic Partnerships for
North America, Glance. "Our shared
vision of fostering authentic human connections perfectly aligns
with Mediu's commitment to empowering businesses with cutting-edge
CX solutions. Together, we look forward to helping CX-driven
organizations elevate their customer experiences that drive
repeatable and predictable results."
By harnessing the combined power of Mediu's CX technology
expertise and Glance's proven Guided CX solutions, enterprises can
unlock new possibilities for customer engagement, retention, and
growth. To learn more, visit glance.cx or mediu.com.
About Glance
Glance Guided CX™ helps enterprises earn, keep, and grow
customers through instant, personal, human-to-human collaboration
sessions within their mobile apps, portals, and websites. Glance is
easy for everyone and works on any platform or device.
The world's most recognizable brands trust Glance in moments
that matter to build relationships, increase revenue, and boost
customer lifetime value. Discover how to create wow-worthy human CX
at glance.cx.
About Mediu
With over 20 years of expertise in customer experience and
contact centers, Mediu is a leading CX technology consulting
organization dedicated to empowering businesses across industries.
As an end-to-end CX technology partner, Mediu specializes in
customized solutions for platforms like Genesys Cloud and Amazon
Connect, providing advisory, professional, and managed
services.
With a focus on developing customized solutions tailored to each
client's unique needs, Mediu empowers businesses to excel in
customer experience across various industries. Explore how Mediu
makes every client a CX leader at mediu.com.
Media Contact
Nadine Long
Glance
nlong@glance.cx
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SOURCE Glance