EasyVista Unveils Latest EV Platform Release 2024.2 Following the Launch of EV Discovery and EV Orchestrate
July 02 2024 - 10:57AM
Business Wire
EasyVista, a global SaaS provider for comprehensive IT service
management, IT monitoring, remote support solutions and Enterprise
Service Management, is proud to announce the latest release of its
EV Platform, version 2024.2. This new release, following the
successful launches of EV Discovery and EV Orchestrate, underscores
EasyVista’s commitment to research, development, and
customer-centricity by continuously enhancing customer
experiences.
The new EV Platform 2024.2 introduces several powerful
enhancements designed to streamline workflows, reduce manual tasks,
and boost overall efficiency through advanced integration,
automation, and AI capabilities. Michael Cohen, EasyVista’s Chief
Technology Officer, highlights the main innovations:
“With our new EV Platform release 2024.2, we empower IT teams to
achieve more with less effort. Enhancements in integration,
automation, and AI provide real-time visibility and control,
improve service reliability, and enable teams to focus on strategic
initiatives. The EV Marketplace elevates our ecosystem by offering
pre-built configurations and advanced automation, streamlining
operations, and fostering a community of shared success among
customers and partners.”
The EV Marketplace is a central hub for the EV ecosystem where
certified partners and customers can share configurations,
workflows, ready-to-use connectors, and SDKs. This accelerates ITSM
and ESM best practices, significantly reducing time-to-market. The
release 2024.2 also introduces Easy Connect, simplifying EV
Platform integrations within complex application environments.
Significant improvements to the reporting module's user interface
provide better customization and efficiency. Additionally, EV
Pepper AI V2 simplifies incident triage and resolution with
improved accuracy, offering AI-generated recommendations based on
knowledge articles and known issues.
This release aligns with EasyVista’s strategy to provide a
comprehensive IT service experience platform that integrates
service management, infrastructure monitoring, and remote support.
Over the past three years, EasyVista has expanded its capabilities
through key acquisitions and continuous product development,
positioning itself as a leader in the IT service experience
market.
This release unifies the platform, drives efficiency and
productivity, and leverages collective intelligence for continuous
improvement and shared success. EasyVista remains dedicated to its
focus on customer-centricity and agility, ensuring that solutions
are designed with the customer’s needs in mind.
About EasyVista:
EasyVista is a leading IT software provider delivering
comprehensive IT solutions, including service management, remote
support, IT monitoring, and self-healing technologies. EasyVista
empowers companies to embrace a customer-focused, proactive, and
predictive approach to IT service, support, and operations.
EasyVista is dedicated to understanding and exceeding customer
expectations, ensuring seamless and superior IT experiences.
Today, EasyVista supports over 3,000+ companies worldwide in
accelerating digital transformation, enhancing employee
productivity, reducing operating costs, and boosting satisfaction
for both employees and customers across various industries,
including financial services, healthcare, education, and
manufacturing.
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