Hiya Demonstrates Global Leadership with Recognition Across G2 Summer 2024 Reports for Contact Center Quality Assurance and VoIP
July 09 2024 - 9:00AM
Business Wire
The company’s branded calling solution, Hiya Connect, earned
Leader and High Performer status in G2’s Summer 2024 Reports
including regional reports for the Americas, Europe, EMEA and the
UK
Hiya, the global leader in voice security, announced today that
it has been named a Leader in the Summer 2024 GridⓇ Report for VoIP
by G2, the world’s largest and most trusted B2B software
marketplace, for its branded calling solution Hiya Connect. The
company was also recognized as a High Performer in G2’s Summer 2024
Grid Report for Contact Center Quality Assurance.
- See how easy it is to build a better call reputation with Hiya
Connect by requesting a free demo,
https://work.hiya.com/get-a-demo.
Hiya Connect was included in 36 G2 Summer 2024 reports, earned
13 badges, and named a High Performer in six regional Grid Reports
for the Americas, Europe, EMEA, and the UK for both Contact Center
Quality Assurance and VoIP. The company also earned a “Users Most
Likely to Recommend” badge in the Mid-Market Results Index for
Contact Center Quality Assurance and “Best Support” badge in the
Small-Business Relationship Index for VoIP.
This is the third consecutive quarter that Hiya has ranked as a
High Performer or higher in the G2 Grid Report for VoIP, and the
first time in the newly-added Contact Center Quality Assurance
category.
“It is an honor to be recognized by G2 as a Leader in their
Summer 2024 Report for VoIP Providers and as a High Performer for
Contact Center Quality Assurance,” said Hiya President Kush
Parikh. “With 77% of consumers reporting they are more likely
to answer a call if they know who is calling, outbound call
identity is more important than ever. We are proud of the role Hiya
Connect plays in helping businesses build trust and loyalty across
the voice channel, ultimately impacting their business goals.”
Recognition in G2’s reports is based on positive reviews
submitted by verified customers compared to similar offerings, with
products ranked by customer satisfaction and market presence. More
than 50 customers have shared their reviews of Hiya Connect on G2
with an average rating of 4.8 out of 5 stars:
- “Thanks to Hiya, my team spends way less time listening to
phone lines ring and more time actually speaking to people. Branded
Caller ID let's people know who is calling and why drastically
increasing our overall answer rate!”
- “Hiya provides us with a unique opportunity to deliver peace of
mind to all of our outbound calls. No more guesswork, they know the
call is coming from us, and this has vastly improved our pickup
rates, and also drove a higher call return rate.”
- “Huge outreach with branding calls, enables huge improvement to
connectivity rates and trusted caller ID.”
“G2’s Market Research team has its pulse on the evolving B2B
software and services landscape to help buyers pinpoint the
solutions that will be the best fit for them,” said Chris Voce, VP
of Market Research at G2. “Powered by authentic user feedback, our
marketplace – which features over 2,000 categories – represents a
true reflection of what’s happening in software today. We take
pride in arming buyers with insights from G2 reports every quarter,
recognizing the top-ranked solutions and vendors across categories,
geographies, and company size.”
Learn more about Hiya Connect Branded Caller ID, read real user
reviews, or share your own review on G2:
https://www.g2.com/products/hiya-connect-branded-caller-id/reviews.
About Hiya
Hiya is trusted by global businesses, carriers, and consumers to
provide secure, engaging connections and stop unwanted calls. Built
on the world’s leading Voice Security Platform, Hiya connects
businesses with their customers, helps carriers secure their
networks, and protects people from spam and fraud calls. Hiya’s
SaaS applications, Hiya Connect and Hiya Protect, serve more than
500 million users on the Hiya Network, powering call protection and
identity for EE, Samsung, Ericsson and more. Learn more at
www.hiya.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240709823414/en/
Elise Harrington elise.harrington@hiya.com